Flight Centre New Zealand Reviews 

3,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely caring, often going above and beyond to ensure smooth travel experiences. People appreciate the excellent service, noting that the booking process is made simple and efficient, with agents providing helpful advice and managing complex itineraries with ease, making holiday planning stress-free and enjoyable. However, some customers noted booking accuracy issues, such as unconfirmed seats or incorrect cruise themes, causing frustration and difficulty in resolution. A few also experienced unhelpful or unresponsive customer service, particularly when resolving online booking problems or when communications went unanswered.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, often highlighting the helpful, courteous, and professional... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and efficiency of... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with the ease of the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more

Company replied

Rated 5 out of 5 stars

Laura had personal experience of Turkey...This enabled her to convey both useful information and a bubbling enthusiastic feeling about how much she enjoyed this country. She is both a good listener a... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Scott at Flight Centre Queenstown highly enough! His attention to detail is exceptional, and every trip he helps me plan is organised perfectly from start to finish. What I valu... See more

Company replied

Rated 5 out of 5 stars

Amalie-Jean from Riccarton branch was fabulous. She listened to my needs, provided helpful advice and responded quickly to my questions and changes resulting in my travel experience being trouble fre... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,419)

660 reviews in the last 12 months

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Rated 5 out of 5 stars

Hannah is fantastic at her Job

Hannah is fantastic at her Job. She is very fast at organizing and re arranging our many add ons etc. We had great advice from Hannah and will deal with her for as long as she's in Travel. She's the best agent I've ever booked with. We're home now and had a fabulous time in Vietnam and Chiang Mai and Phuket. Can't wait to go back next year For more Adventures. Thanks Hannah for your very Professional support. Cheers Nicky &Willie x

June 3, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Annual holiday

Awesome job booking our holiday no hiccups at all thank you lieke Jansen.

May 18, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for the great review 😊

Rated 5 out of 5 stars

Grace have been our family go to when…

Grace have been our family go to when we are booking our holidays for over few years now. She used to be in Riccarton and moved to Barrington despite the longer distance we still go to her. Grace is truly an asset to Flight centre her expertise in travel, she does what she says she will do and she would go above and beyond for her customers. I recently had an overseas travel due to medical reasons, and the experience was truly amazing throughout both ways. I can't thanks Grace enough for her amazing service and support. Will def be back and will always spread the word around. Thank you so much Grace.

June 22, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Excellent service

Excellent service. Customer care team are wonderful. Love it.

April 16, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks so much for sharing this wonderful review! 😊

Rated 5 out of 5 stars

Jas from Flight Centre Coastlands

Jas from Flight Centre Coastlands, thank you so much for all the information and making my booking so easy!
What a lovely person to deal with.
My mum and stepdad have also done dealings with Jas and have found her to be so helpful.
Excellent service, thanks Jas, I will be back :-)

June 24, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Highly Recommended Travel Consultant – Thad D’Souza

Thad D’Souza, our flight consultant Flight Centre, has been incredibly helpful in organising our packaged trip to China. He was quick to respond to all our questions, patient throughout the process, and consistently prompt with his support.
This isn’t the first time Thad has assisted me with my travel arrangements—he previously organised my wonderful holiday to Fiji, including all the excursion tours. Once again, he delivered an outstanding experience.
Thad has a great ability to work around our preferred dates while securing excellent package deals. Thanks to his expertise, both trips were seamless and truly memorable for me and my travel group.
I highly recommend Thad for organising any travel—his professionalism and dedication make all the difference. Thank You Thad!

June 5, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

I have recently returned from a trip to China

I have recently returned from a trip to China organised by Thaddeus D'souza (Auckland). The trip was very well organised and all the necessary information for the trip was provided by Thaddeus in a timely and friendly manner. It was a wonderful trip and the package included some lovely food experiences and great tours. Definitely a trip to remember. I will surely use them for future trips and holidays. Thank you Thaddeus.

June 4, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Melbourne Trip June 2026

Flight Centre Lambton Quay Wellington is my travel agent of choice. Yvonne did a grand job organising my flights, accommodation and payment for our Melbourne trip. She kept me up to date and sent me reminders which I appreciated. I will be speaking with Yvonne and Flight Centre again to organise my next trip in 2027.

June 16, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

the customer service

the customer service, the extra work done to get the best price with the right dates and times

June 19, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for the great review 😊

Rated 5 out of 5 stars

I had a wonderful experience with travel expert Chantal

I had a wonderful experience with Flight Centre Cambridge. I contacted Travel Expert, Chantal Grim. I was unsure about what to book and worried travelling with family. Chantal made the process so simple! She gave us great deals and options for accommodation. I highly recommend Chantal and really excited about our trip to Sydney. Thank you Flight Centre team 😊

May 6, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Gon Vega was really helpful

Gon Vega was really helpful, helped us find the best deal for our trip to the UK for the route we wanted, with a lot of questions and needs. I've always used Flight Centre for all my holiday booking as I've always had great service from everyone I've dealt with for the last 20+ years of traveling back and forwards to the UK. Its nice to have the same friendly helpful service no matter who I've dealt with for all this time. Thank you for making my holidays that little bit easier to enjoy and relax.

June 15, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Smooth

Smooth, easy, stress free. Was really helpful and adaptable to changes I required. Thank you

June 18, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Peace of mind

I booked my flights, travel insurance and accommodation for my 5 week trip at Flight Centre Lambton Quay, Wellington. How lucky was I that Daniel Dias looked after these details for me. Not only had Daniel travelled to the countries I was visiting, but as a former resident of Rio de Janiero, his recommendations about where to stay and what to do there were spot on.

June 1, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Was nice to deal with Natalie

Was nice to deal with Natalie. She helped with the whole booking process. Very helpful.

June 16, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 4 out of 5 stars

Booking process & service

Booking process & service
Staff are very nice friendly to helpful

June 11, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We're glad our staff made your experience great! Thank you for your kind words.

Rated 5 out of 5 stars

Just dog gone awesomeness

I have to say, this is the first time I've used Flight Center for my travels. To be honestly true the assistance I've received from Mikayla was above and beyond what I'd have expected. Traveling with a service dog can be quite daunting. Mikayla had everything sorted right down to early seating, making it a breeze and no added stress for my dog. Great service, will definitely be telling everyone the ease of Traveling, I've received from the flight center Dunedin

May 26, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

A very friendly team at Flight Centre…

A very friendly team at Flight Centre Christchurch Northlands mall. I'm grateful to have Tamara who arranged my flights for going overseas and has answered all my questions quickly. Her calmness as she explains the trip and time zone. This is my first trip overseas, I'm in my Golden years. So you really need this kind of person. All the best Flight Centre Christchurch Northlands Mall

June 13, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

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