Flight Centre New Zealand Reviews 

Our trip to Brisbane, hotels and rental cars and insuarances were taken care of by Rhea. Fantastic service.

He was just so helpful and pleasant.
I’d use them again

I had the pleasure of working with Cassie Knight at the Te Awa Hamilton store. We are travelling to the USA for a special wedding and our booking was complicated and became more so as time went on. My extended family in Australia heard about my experience with Cassie and asked me to also book them through Cassie, I trusted her completely. She dealt with changes, refunds, rebooking, transfers to and from airports, motels, more changes, more add ons, more cancellations, more refunds, more changes. I'm sure I was the client from hell 🫣. I actually found out she would wake in the night remembering something that she needed to do for us, only to realise she had done it, she went above and beyond for our family. Cassie always kept in contact with me via email and phone calls, not once did she ever make me feel like I was a burden, and I'm sure I was. She was consistently a joy to work with, she is calm and very knowledgeable about everything to do with our trip, that would put me at ease. I noticed Cassie had pad paper and a pen by her computer and watched her jot down notes for her to action and follow-up for me. I could not have managed this complicated trip without her, this was not a 5 star experience, it was a 100 stars. I hope Cassie stays with Flight Centre TeRapa, I'd never want to book a trip without her. Thank you Cassie!!! 🥰

Natalie was excellent in terms of timely communication and sending through the options. I made several changes during the pre booking stage and nothing was a problem. I have had travel agents in the past that I had to chase up to see what was happening and it was frustrating, so Natalie was an absolute breeze! Would highly recommend.

I appreciated Natalie's patience, most of all. I changed my mind on varied points through the process and she did not show an ounce of frustration.

Yvonne was excellent sorted our trip quickly and efficiently. Fantastic communication and all within budget. She listened to what I wanted and sorted out the itinerary.

The guy in oamaru who i messaged was great fast and answered all my questions with no worries

Taylor from the Lynn Mall branch in Auckland was absolutely useless, I've heard of additional complaints about her. I saw her because she was the only one working at the time.
In June, she said she'd get back to me in a couple of days, it's now July and I need to use my flight credit asap before it expires.
She's ignored my emails and no one has been answering the phone in all departments.
Thank goodness Kristy from Invercargill has kindly helped me out.
Auckland Lynn Mall, I highly don't recommend Taylor if you're needing an urgent flight

Sometimes you don't always get what you want, this was the case but what we got was good value for money.
Our agent listened and delivered.

Yvonne is someone that I trust with my holidays. I give her the complicated things to sort out and she does a great job. She is always ready to provide great advice and alternative options. The booking process is simple which takes the stress out of the holiday

Great communication and updates from Yvonne. everything went really smoothly.

My wife booked through this Flight Centre to go to Europe via Sydney, Dubai then Rome. We arrived at Christchurch Airport on the appointed day only to be told by the airline that they had NO reservations for her on the flight! They had no seat confirmation from Flight Centre. Flight Centre had not bothered to confirm with the airline that all was in order. We had paid for accommodation in Rome which of course she subsequently lost. We had paid for Flight Centre to manage all the bookings , phone calls etc.
This happened at the beginning of June and to date nothing has happened, no reply to many emails, phone calls etc
We are not going to let them get away with this absolutely terrible service!

Teane is fab! You will be very well looked after and her attention to detail is on point! She came up with a tailored plan for our trip to Bali after one short conversation and it was spot on for us. She had listened to everything we wanted. Teane took all of the stress out of booking a holiday and made it an absolute pleasure! Do not hesitate to go and book through Teane! We will be back 😊
Thanks, Alex & Simon

Wonderful and caring Brittany. Always gives you the best options to consider and thinks of everything you will need.

Very helpful staff process was easy

Oli Stevens from Barrington Street Christchurch office was so helpful, nothing was too much trouble & he’s told us that we can still make contact if we have any further questions or issues

Absolutely first class service from Jane Canning, very professional, very informative on routes and carriers even considering we were leaving our booking quite late. Jane is an extensive traveller so knows her stuff. Top service as usual from Flight Centre.

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, including advice on stopovers and hotel recommendations. Forever grateful that she chose Singapore and not the Middle East, given the current crisis.

Utterly useless. My 18yo bought tickets for her OE. When she got to the airport, despite her having an itinerary and an email telling her to present this ticket with your passport etc, there were no tickets in the airline database. Long story short - took so long to have ticket issued, she missed her flights. Trying to rebook they denied that they hadn't issued the tickets properly the months earlier then denied that they had resent the ticket when it did finally appear in the database 16 minutes after the flights closed. Despite clear evidence, they deducted fees and taxes when we reissued. We also tried to go to the local branch to speak to someone in person. They refused to help as it was booked online and not their franchise.
Original itinerary was sent with no advice around visas or entry requirements.
Refund? 12-16 weeks. Booked new flights via Expedia.

good commication by Stefan in hamilton base branch