This company is a bunch of scammers. My elderly parents booked their small suv through these scammers who pretended to be a major rental car company. When they arrived at this company airport locatio... See more
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flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the... See more
Company replied
I was having a problem adding a bag on my return flight. Simple step, righ? But nothing is easy when it comes to technology sometimes. Raymond Scott was helpful, patient, and with great communication... See more
Company replied
We were on holiday without cell service but could text. My wife's family's brother was in a very serious accident and we had to cut our vacation 6 days short. Clifford Bell stuck with me and rearrange... See more
Company replied
3.2
Average
486 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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excellent service
February 20, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate seeing a 5-star rating. Our devotion to our clients is unwavering. Your trust in us is what makes our day better.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
RICHARD THE SUPERVISOR was amazing and so helpful
I spoke to RICHARD THE SUPERVISOR PERTAINTING TO MY FLIGHT. HE. WAS EXTREMELY ACCOMODATING AND HELPFUL WITH ARRANGING MY FLIGHT.
February 21, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate seeing a 5-star rating. Our devotion to our clients is unwavering. Your trust in us is what makes our day better.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Scam.
Scam.
Needed to add an infant to my flight apparently they couldn't help for 2 and half hours and we missed our flight....Daniel and his manager couldn't add my child onto our flight.
The best part was they wanted me to pay 2g to add my infant i was willing to pay to get on this flight but then it turned into a 6g price tag.......for an infant (she wasn't even two) to be added.
Everyone was confused as to why they couldn't add such a simple thing.
February 11, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We sincerely regret the inconvenience this has created. This kind of service is not what we anticipate offering.
We will do everything in our power to provide the best services possible, and you have our word that we will prioritise our customers.
Our devoted customer care staff has been given your input, and they will work hard to mitigate your level of dissatisfaction.
Thanks and Regards,
Customer Relations Team
speak more slowly
January 29, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really apologize for the series of circumstances that led to the aforementioned concern being brought up, particularly in light of your booking experience. We acknowledge your input. We take great satisfaction in upholding the best standards for our clients.
We apologize, nevertheless, if we didn't live up to your standards in light of your comments.
Thanks and Regards,
Customer Relations Team
Great assistance
February 5, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Very good experience
February 3, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
Thank you for posting a 5-star review. We are consistent in our commitment to our clients. Our day is made better by your faith in us.
It is truly an honour for us to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by Flightsassist. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Great services with Aiden
January 27, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by Flightsassist. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
They called back to ensure everything…
They called back to ensure everything was accurate
February 2, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate the time you took to evaluate our services.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
I'm very glad on travel with you
February 7, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by Flightsassist. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Good experience
January 31, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Good experience for the first Time
Good experience for the first Time , such supportive staff .
January 31, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
Please accept our sincere apologies for the inconvenience caused to you.
We appreciate the time taken to review our services.
Thank you for sharing your experience. We will definitely work towards improving our services even more. We value our customers beyond everything.
We hope to be able to serve you again in the near future.
Thanks and Regards,
Customer Relations Team
THEY WONT STOP EVEN IF YOU DO.
This is the first time I used this company or even heard of it. My first experience with any company is first impression. My first team member was great with handling my bookings( flights, motel and car) But when I got my emails all hack broke out. 1st my room was canceled and afterwards I only received half of my flight, no return flight. After learning that the company I called to make my bookings wasn't the one the that did. To make a long story short Justin Hunt & Flightsassist rolled up their sleeves and got down to dirty. After the dust cleared I had my flights redone to my satisfaction ,my rental was the same and I received my refund for the room in which worked for my good. I told my wife I wasn't going to use no third parties anymore, but thanks to Justin and his coolness in dealing with disappointed clients on the edge of losing it, changed my out look on this company. Who said costumer service is losing its flavor.
February 4, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate your kind words.
Thank you for sharing your opinion. Rest assured that our hardworking personnel will always be available to help you in your future plans.
We are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
agent jordan was very helpful
January 27, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
My booking experience was awesome!!!
January 24, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
Thank you for posting a 5-star review. We are consistent in our commitment to our clients. Our day is made better by your faith in us.
It is truly an honour for us to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
GOOD SERVICE
January 30, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We really appreciate your wonderful and positive review as it inspires us to work harder and better ourselves in order to improve the process. Positive feedback like this from important clients like you also naturally fosters a happy environment.
We want to thank you again for your comments and for putting your faith in the services we are attempting to provide.
Thanks and Regards,
Customer Relations Team
grace was very good assisting me with…
grace was very good assisting me with the feedback reveiw.
January 29, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We appreciate seeing a 5-star rating. Our devotion to our clients is unwavering. Your trust in us is what makes our day better.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
UPDATE with Flight Assist
UPDATE with Flight Assist. After reading the reply, I called and no one wants to talk to me. It looks like they only wanted to reply but with no intention of solving the issue with me. I need a direct line to a manager. The manager is always off work or having lunch. I believe that I will have to send a formal notice. I already put in a complaint with the BBB.
December 2, 2023
Unprompted review
Reply from Flightsassist
Dear Passenger,
We deeply regret the trouble this has caused. We do not expect to provide this level of service.
With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
This review doesn't count towa
I have never encountered a more…unethical/deceptive company
I have never encountered a more unethical and deceptive company. From the start March of 2023 I somehow was directed to their website as I needed to cancel two AA tickets. They were happy to help at a cost of 150.00. I was told I had a a 1010.06 credit for future flight and just found out that that wasn't the case. After a long discussion with Monica she explained she could get me 600 of the 1,010.06 credit to apply towards tickets on AA and that I should receive them within 24 hrs. The company, without authorization charged my CC 610 dollars. I found out that flightsassist put on hold two tickets for my flight but had not purchased them. I was supposed to leave on 01/24/2024 to help my terminally ill brother in law in Chicago only to be told by Jeffry Will that they were not going to honor the 600 hundred dollar flight credit and that there were no longer going to honor the flight that they had secured for my wife and me. I spent a total of 2hrs and 45 min on the phone trying to figure this nonsense. In the end Jeffry told me I could now pay the much higher price advertised on AA website. I found Jeffry to be rude and condescending.
January 23, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We sincerely regret the inconvenience this has created. This kind of service is not what we anticipate offering.
You have our word that we put our customers first and do all in our power to provide the best services possible.
Our devoted customer care staff has been given your input, and they will work hard to lessen your dissatisfaction.
Thanks and Regards,
Customer Relations Team
FlightsAssist: A Continued Tale of Disappointment and Unresponsiveness
It's been over two years since my ordeal with FlightsAssist began, and unfortunately, the saga continues with no resolution in sight. Despite my previous review, detailing my frustrating experience and the company's empty promises, there has been absolutely no effort from their side to rectify the situation.
Since my last review, I have sent numerous emails and letters in a desperate attempt to reach out to FlightsAssist, only to be met with deafening silence. The lack of response is not just disappointing but also raises serious questions about their customer service ethics. It's appalling that a company can completely ignore a customer's plea for help, especially after acknowledging their mistake.
Adding to the frustration is the discovery that FlightsAssist doesn't even have the physical presence they claim. They profess to have an office in New York, but my investigative efforts have revealed that this address is non-existent. All my mailed correspondences were returned, unopened and undelivered. This deception is a red flag about their operations and transparency, suggesting that they are not as established as they claim to be.
To make matters more perplexing, it has come to my attention that FlightsAssist is actually based in the UK, not the US as initially thought. This geographical obscurity adds another layer of complexity to their already dubious business practices.
The response from FlightsAssist on December 2, 2023, provided no real solution or compensation for the stress and financial loss I've endured. Instead, it was a generic apology with vague assurances, which has since proven to be another empty gesture.
My experience with FlightsAssist serves as a cautionary tale for all travelers. They have demonstrated a consistent pattern of unresponsiveness, lack of accountability, and misleading information. I urge potential customers to steer clear of their services. It's disheartening and unacceptable for a business to operate in such a manner, and I hope my continued efforts to share my experience will prevent others from falling into the same trap I did.
In summary, FlightsAssist remains a company that I cannot recommend under any circumstances. Their failure to address customer concerns and their misleading business practices are inexcusable. The stress and frustration caused by their unprofessionalism continue to be a significant burden, and I am left with no choice but to pursue further action against them.
January 15, 2024
Unprompted review
Reply from Flightsassist
Dear Passenger,
We deeply regret the trouble this has caused. We do not expect to provide this level of service.
With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
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