Flightsassist Reviews 

Overall experience was good but the price was increased after booking.

flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the required service.
But still the experience of facing difficult situation in check-in for my flight on 29th October, getting seats of my choice for a long duration flight can’t be erased from my memory.
Thank you

Clifford Bell is excellent in his job and understand the need of customers.

We are scammed.
Asked us to pay a $1300.99 no Show fee, we paid, but never sent us a ticket. A picture of an itinerary sent was fake.Went to the EVA air in LAX airport counter and We were shocked that We dont have a ticket reservations. And We have to pay again.
We exchanged emails thru Keith Johnson. But we talked to a woman first on the phone and she said to send it to Keith.
Be aware.
So many devils!

Clifford Bell 11/14/2023

DO NOT TRUST THE POSITIVE REVIEWS! This service is a very well organized scam. In my case, I wanted to add my pet to my reservation with Swiss Air. I am unsure how I even landed on call with Flightassist in the first place as I was under the impression I was talking to Swiss Air and then got transferred to a person called Dwayne who appeared to be very helpful at first…

After asking me for my reservation number, he told me my Emotional Support Animal could be added for the cost of $350. It sounded right since after searching on Google, I found people saying it could cost me this much on average to add a pet to Swiss Air reservations (this information is probably online due to flightassist of course). I went through with the payment and received a weird looking confirmation: Brussels Airlines was mentioned without the S at the end), it said "Dear Yolanda" when my name is actually Georgia, they also had a disclaimer saying I'd be charged an additional $250 for “Airport Security Fees charged in Advance”. Such fees DO NOT EXIST! This is all misleading and false information to make you pay for a service that is not needed.

I called Swiss Air and they told me my pet could be added just by emailing an ESA letter at no extra cost. They could not explain to me how I landed on call with flightassist and said they were unauthorized to transfer calls. This said, when the Swiss Air representative told me she did get confirmation that my pet was added for part of my flights, that's when it got very weird.
So, flightassist did provide a "service" but they did not provide it in full. How is it that Swiss Air accepts this? There must be some sort of deal here with someone working at Swiss Air in order to make flightassist “services” work, partly, or sometimes, as there was indeed communication between the two. I plan on taking this further on Swiss Air side as well and will not let this go.
I tried calling flightassist to get my money back, they put me on the phone back with Dwayne who assured me this was not a scam as I can see I have received a reservation code for the dog. This email he sent is in no shape or form something that the airlines would have accepted for my pet to get on the flights. I asked to speak to the manager which was followed by an hour long old to then get Dwayne back on the phone saying the same thing again.

I am extremely upset with this service which was not even needed in the first place and REQUEST A FULL REFUND FOR THE $350 AND REQUEST YOU DO NOT EVER DEBIT THE EXTRA $250! (Confirmation reference G32Q87)

Dear customer review team, thank you for your passive aggressive response which is useless. I contacted your agent Garry Lewis on on 10/23/2023 regarding reservation number 4NBM22 and he told me that a refund had been issued to my American Express card on September 27th for $528 which American Express can’t locate surprise!!!!! I emailed him the following day asking him to provide me with the dátelos of the transaction so I can provide it to American Express and guess what? He never replied , he ignored my email because is all lies. FELLOW TEAVELERS BE AWARE OF THIS COMPANY , when you call they act like you are speaking to the airlines they take your money and don’t give you the product YOU PAID FOR! I CALLED THAT THIEVES. I will continue to put reviews of them everywhere so this can be stopped. Cari Perez, my money was stolen on 9/9/2023

Not a real company, scammer. I called Air Canada initially but was intercepted by this false company stating to be Air Canada, charged me for a name change. I filed a dispute with my bank months ago but no updates so I want the company to take action themselves asap. Email confirmation dates back to August 8th, 2023 and there still hasn't been any action taken.

Update as of Nov 9 2023:
Email thread has been started, they emailed back on Nov 4th 2023 stating that my case has been forwarded to the concerned department and that someone will reach out asap. Nobody has reached out as of yet.

They even emailed me asking me to take this review down and replace it with a positive one, which is so insane for a company that hasn't refunded me yet.

Update as of Nov 19th, 2023:
Still no refund, disputed it with my bank but it shouldn't take this long for a bank to process so I reached out to Flightsassist yet again but no response.

Please don't get duped by this fraudulent company, you shouldn't be charged at all to make a name change on a flight ticket.

Our BA flight was postponed to London because an engine would not start. BA told us to find a hotel for the night in New York and call BA in the morning. When I called, what appeared to be a BA number off the internet, I talked to Clifford Bell at Flight Assist. He told me the flight had been cancelled and I would need to buy a new ticket. His claim was a lie. I bought two new ticket from Mr. Bell at the cost of $ 7,700. When we got to BA at JFK they told me that our original flight had not been cancelled and did not need another ticket. I have spent two months trying to get our money back from Mr. Bell and Flight Assist. It turns out they perpetuated a scam. They lied to us! Please do not trust Mr. Bell and Flight Assist.
As a company, Flight Assist should tell the Truth and act as a Moral/Trusted agency rather than liars and scam artists.

Because my wife made the arrangements and I was wondering how to get the information I needed to make me feel comfortable with this flight and the process, you helped me to sleep tonight, Thank you!!!

Reactivity and helpful. Charles is very professional. I can’t thanks him enough

Well. My friend came from New York and her flight was as delayed three times. She was promised a voucher that did not come via email as specified.
I called the airline and Got Mr Charles who helped us clear things up. At this time he has booked her a flight and I am waiting on the ticket via email.

Best and caring employee Grace Smith !
Thank you !

We were on holiday without cell service but could text. My wife's family's brother was in a very serious accident and we had to cut our vacation 6 days short. Clifford Bell stuck with me and rearranged our flights so we could get home the next day all by laborious texting. Excellent and proficient job

I had a very complicated problem. Charles spent more than 2 hours on the phone with me, patiently working to reroute me to my Rome Italy destination. I appreciated his calm assistance. He even stayed on the phone with me in the JFK terminal, to be sure I arrive at the right check in desk and to the gate.

Best experience I had in a long time . Very friendly and knowledgeable. Would highly recommend

Got charged extra for ticket exchange, sends email with small print that states "This charge of ticket is nonrefundable and non-disputable with your bank in any scenario". Do not answer. Predatorial. Stay away.
I see the answer but where do I contact you? I already did email info at flightassist and patrick at flightsassist
UPDATE: spoke to customer service after posting my complaint and no answers from emails. I had a good discussion, requested for better training of the agents and happy to have the voucher for future travels. Much appreciated