Fairly long to ship, parcel tracking doesn't work and you cannot choose your delivery pick up location. Otherwise good stuff as usual from TFL, I wished the europe store had the same stock as the US o... See more
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See what reviewers are saying
Absolutely great buying experience! Had some hickups with my tire and I can’t praise enough Benoit’s kind help and customer focused attitude. He walked an extra mile to solve all my issues. It is defi... See more
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Ordering : 10/10, fast picking, fastly shipped to me Delivery : here are a few things wrong at mondial relay, the point I picked out was not the point on the label. ( Then I got a message I had to... See more
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I ordered the TFL pint grip for trails (20 grit) and it has been working out wonderfully for me. Fast shipping, correct prices. Can't complain about anything. Also really fun touch to have your own TF... See more
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Company details
Written by the company
The Float Life Europe is a online and a physical store based in Lyon, France. We offer different services such as: European dealer for The Float Life products, and a Onewheel Service Center. Reach out to us for any of your Onewheel needs and we're here to help ! Float on, my friends :)
Contact info
33 rue de la claire, 69009, Lyon, France
- floatlife.europe@gmail.com
- floatlife-europe.com
4.3
Excellent
265 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The XR-tire arrived quickly
The XR-tire arrived quickly - I am really happy with your store's service. Keep on Floating
April 10, 2026
Reply from The Float Life Europe
Thanks a lot Simppu for sharing your positive thoughts, have some great fun with your fresh tire !
Float on, my friend :)
Ben
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Great customer service
Great customer service and the shipping was fast. Products are great!
March 3, 2026
Reply from The Float Life Europe
Thanks a lot Teresa for such a positive feedback on your experience with us ! Wishing you some great rides ahead !
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thank you very much Marton for such a positive review ! Wishing you some excellent rides 🤟
Float on, my friend :)
Ben
Loving that Thundercat tire!
February 25, 2026
Reply from The Float Life Europe
Thanks a lot Stefaan for your positive review ! Glad you love that Thundercat tire and we're gonna do our best the next time to provide you a 5 star service !
Float on, my friend :)
Ben
Good overall!
Fairly long to ship, parcel tracking doesn't work and you cannot choose your delivery pick up location. Otherwise good stuff as usual from TFL, I wished the europe store had the same stock as the US one.
February 20, 2026
Reply from The Float Life Europe
Hi Greg,
Thanks a lot for taking time to write your feedback on your experience, that's something we clearly value. As of shipping times, most of our order are shipped within 24/48hours, though with the first sunny days after winter we faced a spike of activity which resulted in longer delays.
About the stock, we completely got you and this is our MAIN target we're working on. As a comparison, six month ago and now, our stock inventory is way better than it was and we're not done. If you need any specific products, please feel free to hit us up so we can sort it out and get that stuff available for you.
Hoping that your next experience with us will deserve a 5 star ! We wish you some great riding !
Float on, my friend :)
Ben
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Realy good
Realy good! If something is not in stock just ask ben and he wil fix it for you 😬
February 5, 2026
Reply from The Float Life Europe
Thanks a lot Gilles for this positive feedback on your experience ! Indeed we do our best to arrange everyone so they can have their wished setups !
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a lot Lennart for this nice review ! Wishing you some great rides ! Float on, my friend :)
Ben
Very bad Quallity Assurance
The bumper came like if were scuff, with marks. It was clean, but is was scratched. I have photos when it arrived, and is disappointing, and more when it was a gift for someone else, and considering the prices, it does not feel very well.
EDIT: they were trying to solve it, and made a small discount for another expensive thing I already had to buy. Sadly, the shipping could be better. The best: their will to solve things really count.
December 1, 2025
Reply from The Float Life Europe
Hello Aitor,
We’re really sorry to hear about your experience and the disappointment this caused, especially if the item was meant as a gift.
If anything ever goes wrong with an order, please don’t hesitate to reach out to us directly at contact@floatlife-europe.com. We’re always here to help and find a solution.
As soon as we became aware of this issue through your review, we reached out to you by email to better understand the situation and assist you in the best possible way.
We look forward to hearing from you so we can get this sorted quickly.
Float on, my friend :)
Ben
EDIT: Thank you, Aitor, for taking the time to update your review after the resolution of your case. We truly appreciate that.
Our approach to compensation is always proportional to the issue encountered. When a defect affects performance or functionality, we immediately replace the product under warranty. In this case, since the marks were cosmetic and did not impact performance, we offered a compensation aligned with what we consider fair and consistent with how we support all our customers.
We understand that some of our products may appear expensive at first glance. However, they reflect not only the quality of the goods we import from the US, but also the level of customer service, warranty support, and after-sales care we strive to provide. Our goal is always to offer the fairest balance between product quality and service.
Thank you again for acknowledging our willingness to resolve the situation, it truly means a lot to a small team like ours.
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a lot Laust for your positive review on your experience with us ! Wishing you some awesome rides out there ! Stay safe 🤙
Float on, my friend :)
Ben
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I have never received the tire
I have never received the tire. Apparently the shipping company delivered it to a completely different person, they were the ones to reach out to us. We are trying to contact he shipping company as well. Any amount of help would be appreciated”
November 20, 2025
Reply from The Float Life Europe
Hi Yesim,
Thank you for taking the time to share your feedback, and we're truly sorry for the situation you're experiencing.
To clarify: your package was not delivered to someone else. What we’re seeing is a tracking issue from the carrier, which makes it look like the delivery went wrong, when in fact the tracking information simply isn’t updating correctly.
We’ve already reached out to the shipping company to open an investigation and find out what happened. While the vast majority of our orders arrive without any problem, situations like this can unfortunately happen, and when they do, we’re here to help and make things right.
No matter what, we’ll make sure you receive your tire:
- Either the carrier locates and delivers the original package,
- Or we will ship you a replacement.
We also replied to your email at the same time to move things forward as quickly as possible.
Thanks again for your patience, we’ll stay with you until everything is fully resolved.
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a llot Alexis for this super cool review ! Wish you some great rides 🤟
Float on, my friend :)
Ben
Always excellent service
Always excellent service, just like you'd want and need. Thanks guys, happy you exist!!
October 16, 2025
Reply from The Float Life Europe
Thanks a lot Vedat for your positive review ! We wish you all the best with your fresh gear !
Float on, my friend :)
Ben
Tundercat in 3 day
I'm very happy that my friends at The Float Life Europe have become the best in Europe for the OW. A speed equal to the colossus that starts with A and ends with ON! Well done!!!
October 15, 2025
Reply from The Float Life Europe
Thank you so much Micky for this positive review on your experience with us ! Happy that our warehouse change has positively surprised you with the time efficiency ! Wishing you some great floating !
Float on, my friend :)
Ben
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honestly website absolutely sucks
honestly website absolutely sucks, hire someone or like even ai could build it better (don't quote me on that), but products are good. Also why does the trustpilot link take me to a spanish version of it, all the text is in spanish instead of something logical, like where i bought too/from or english.
September 27, 2025
Reply from The Float Life Europe
Hi Max, we thank you for you honest feedback on your experience. At least, we're happy that you're satisfied with the products, that's the most important. :)
We reached you to gather some information on the user side, and as I mentioned on this email, we are planning some work on the website in the next weeks so we value this feedback.
Regarding the Trustpilot review language, it's the first time that we hear about this, usually it works in the right language for our other customers. Were you maybe browsing with a VPN in Spain ?
Wishing you some great fun with your fresh stuff !
Float on, my friend :)
Ben
Shitty customer service
I placed my order and the website didn't properly process it so it failed. But the payment was reserved. I tried to contact customer service but never heard back.
Luckily it automatically refunded me.
I later tried to place my order again but using my master card. This time it went through properly. But since them i haven't heard anything. I still haven't received my product and it's been weeks. I tried connecting customer service but once again no response.
September 25, 2025
Reply from The Float Life Europe
Hi Robbe,
We’re truly sorry for the poor experience and the lack of communication you faced. During that period, our entire team was fully dedicated to the Finals of the European Onewheel League, which caused delays in responding to customer messages, something that’s definitely not up to our standards.
We’ve since followed up directly with you by email, confirmed that your order was delivered, and provided compensation for your next order.
We genuinely appreciate your patience, and we’ll make sure your next experience with us reflects the level of service we’re known for.
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a lot Gerard for your positive review ! We wish you some awesome rides with your fresh tires ! 🤟
Float on, my friend :)
I paid for my order with tracking number on August 4th. I still haven't received anything.
All right..
August 2, 2025
Reply from The Float Life Europe
Hi Tomas, Thanks a lot for taking time to leave a review on the current situation of your order. Something is definitely wrong with it, we're reaching you out right now to find the best fit solution to your issues & a prompt resolution of this case.
Float on, my friend :)
Ben
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Absolutely great buying experience
Absolutely great buying experience! Had some hickups with my tire and I can’t praise enough Benoit’s kind help and customer focused attitude. He walked an extra mile to solve all my issues. It is definitely a pleasure to deal with an online shop that you can trust 100%.
July 24, 2025
Reply from The Float Life Europe
Thanks a lot Artjoms for such a nice review on your experience with us ! It motivates us even more to keep doing the maximum effort to reach such satisfaction !
Wishing you some great rides ahead !
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a lot Petr for your positive feedback on your experience with us ! We wish you some excellent rides and we'll remain at your help for all your future Onewheel needs !
Float on, my friend :)
Ben
De Floatlife EU rock on…with more new products
De Floatlife EU rock and give stoke on all you order. Only my messages not replied to, maybe why ask
June 5, 2025
Reply from The Float Life Europe
Thanks Wiebe for your review ! We'ree doing our best to give stock on every order !
About the question left without reply, we take responsibility for that and you have our apologies. We are currently changing our warehouse location and it leaded to some delay in answering requests. We are heading to a back to normal situation and we just replied to your email !
Wishing you some great rides ahead !
Float on, my friend :)
Ben
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