Shipment for the preordered sidewinder motor was faster than expected, overall really happy with this shop! Bought several items online and at events on their booth. Communication is usually fast an... See more
Company replied
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Floatlife Europe team is very kind and precise when giving tou all the information and guidelines about the products and the order, I had some questions and they asked me almost in a couple of hour... See more
Company replied
Best customer support ever. Real human interaction. Still waiting for my order, but i trust the company,
Ordering : 10/10, fast picking, fastly shipped to me Delivery : here are a few things wrong at mondial relay, the point I picked out was not the point on the label. ( Then I got a message I had to... See more
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Company details
Written by the company
The Float Life Europe is a online and a physical store based in Lyon, France. We offer different services such as: European dealer for The Float Life products, and a Onewheel Service Center. Reach out to us for any of your Onewheel needs and we're here to help ! Float on, my friends :)
Contact info
33 rue de la claire, 69009, Lyon, France
- floatlife.europe@gmail.com
- floatlife-europe.com
4.6
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Realy good
Realy good! If something is not in stock just ask ben and he wil fix it for you 😬
February 5, 2026
Reply from The Float Life Europe
Thanks a lot Gilles for this positive feedback on your experience ! Indeed we do our best to arrange everyone so they can have their wished setups !
Float on, my friend :)
Ben
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Reply from The Float Life Europe
Thanks a lot Lennart for this nice review ! Wishing you some great rides ! Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a lot Laust for your positive review on your experience with us ! Wishing you some awesome rides out there ! Stay safe 🤙
Float on, my friend :)
Ben
I have never received the tire
I have never received the tire. Apparently the shipping company delivered it to a completely different person, they were the ones to reach out to us. We are trying to contact he shipping company as well. Any amount of help would be appreciated”
November 20, 2025
Reply from The Float Life Europe
Hi Yesim,
Thank you for taking the time to share your feedback, and we're truly sorry for the situation you're experiencing.
To clarify: your package was not delivered to someone else. What we’re seeing is a tracking issue from the carrier, which makes it look like the delivery went wrong, when in fact the tracking information simply isn’t updating correctly.
We’ve already reached out to the shipping company to open an investigation and find out what happened. While the vast majority of our orders arrive without any problem, situations like this can unfortunately happen, and when they do, we’re here to help and make things right.
No matter what, we’ll make sure you receive your tire:
- Either the carrier locates and delivers the original package,
- Or we will ship you a replacement.
We also replied to your email at the same time to move things forward as quickly as possible.
Thanks again for your patience, we’ll stay with you until everything is fully resolved.
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a llot Alexis for this super cool review ! Wish you some great rides 🤟
Float on, my friend :)
Ben
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Always excellent service
Always excellent service, just like you'd want and need. Thanks guys, happy you exist!!
October 16, 2025
Reply from The Float Life Europe
Thanks a lot Vedat for your positive review ! We wish you all the best with your fresh gear !
Float on, my friend :)
Ben
Tundercat in 3 day
I'm very happy that my friends at The Float Life Europe have become the best in Europe for the OW. A speed equal to the colossus that starts with A and ends with ON! Well done!!!
October 15, 2025
Reply from The Float Life Europe
Thank you so much Micky for this positive review on your experience with us ! Happy that our warehouse change has positively surprised you with the time efficiency ! Wishing you some great floating !
Float on, my friend :)
Ben
honestly website absolutely sucks
honestly website absolutely sucks, hire someone or like even ai could build it better (don't quote me on that), but products are good. Also why does the trustpilot link take me to a spanish version of it, all the text is in spanish instead of something logical, like where i bought too/from or english.
September 27, 2025
Reply from The Float Life Europe
Hi Max, we thank you for you honest feedback on your experience. At least, we're happy that you're satisfied with the products, that's the most important. :)
We reached you to gather some information on the user side, and as I mentioned on this email, we are planning some work on the website in the next weeks so we value this feedback.
Regarding the Trustpilot review language, it's the first time that we hear about this, usually it works in the right language for our other customers. Were you maybe browsing with a VPN in Spain ?
Wishing you some great fun with your fresh stuff !
Float on, my friend :)
Ben
Shitty customer service
I placed my order and the website didn't properly process it so it failed. But the payment was reserved. I tried to contact customer service but never heard back.
Luckily it automatically refunded me.
I later tried to place my order again but using my master card. This time it went through properly. But since them i haven't heard anything. I still haven't received my product and it's been weeks. I tried connecting customer service but once again no response.
September 25, 2025
Reply from The Float Life Europe
Hi Robbe,
We’re truly sorry for the poor experience and the lack of communication you faced. During that period, our entire team was fully dedicated to the Finals of the European Onewheel League, which caused delays in responding to customer messages, something that’s definitely not up to our standards.
We’ve since followed up directly with you by email, confirmed that your order was delivered, and provided compensation for your next order.
We genuinely appreciate your patience, and we’ll make sure your next experience with us reflects the level of service we’re known for.
Float on, my friend :)
Ben
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Reply from The Float Life Europe
Thanks a lot Gerard for your positive review ! We wish you some awesome rides with your fresh tires ! 🤟
Float on, my friend :)
I paid for my order with tracking number on August 4th. I still haven't received anything.
All right..
August 2, 2025
Reply from The Float Life Europe
Hi Tomas, Thanks a lot for taking time to leave a review on the current situation of your order. Something is definitely wrong with it, we're reaching you out right now to find the best fit solution to your issues & a prompt resolution of this case.
Float on, my friend :)
Ben
Absolutely great buying experience
Absolutely great buying experience! Had some hickups with my tire and I can’t praise enough Benoit’s kind help and customer focused attitude. He walked an extra mile to solve all my issues. It is definitely a pleasure to deal with an online shop that you can trust 100%.
July 24, 2025
Reply from The Float Life Europe
Thanks a lot Artjoms for such a nice review on your experience with us ! It motivates us even more to keep doing the maximum effort to reach such satisfaction !
Wishing you some great rides ahead !
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thanks a lot Petr for your positive feedback on your experience with us ! We wish you some excellent rides and we'll remain at your help for all your future Onewheel needs !
Float on, my friend :)
Ben
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De Floatlife EU rock on…with more new products
De Floatlife EU rock and give stoke on all you order. Only my messages not replied to, maybe why ask
June 5, 2025
Reply from The Float Life Europe
Thanks Wiebe for your review ! We'ree doing our best to give stock on every order !
About the question left without reply, we take responsibility for that and you have our apologies. We are currently changing our warehouse location and it leaded to some delay in answering requests. We are heading to a back to normal situation and we just replied to your email !
Wishing you some great rides ahead !
Float on, my friend :)
Ben
Fast shipping and great products
April 21, 2025
Reply from The Float Life Europe
Thanks a lot for this kind review !
Wishing you great fun with your setup !
Float on, my friend :)
Ben
Bought Torque Box - great Quality
Great product! Pretty fast shipping for eco shipping too. (Got plenty of little Stickers and Magnets too!)
April 8, 2025
Reply from The Float Life Europe
Thank you Toya for your positive review ! Wish you some great fun !
Float on, my friend :)
Ben
Reply from The Float Life Europe
Thank You very much Harald for such a nice review on your experience with us !
Wishing you some very good fun on with your fresh stuff !
Float on, my friend :)
Ben
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Reply from The Float Life Europe
Thanks a lot Marius for your positive feedback on your experience with us ! We wish you some great rides with your fresh gear !
Float on, my friend :)
Ben
Great first experience
Very fast delivery even via economy option. Nice personal message and extra souvenirs. We will see how tires will perform soon!
March 24, 2025
Reply from The Float Life Europe
Thanks a lot Michal for your super positive review that we really appreciate, we wish you some hella fun rides !
Float on, my friend :)
Ben
Hand written note saved my day
Hand written note and extra stickers were unexpected and totally awesome - also the tire looks good - can't wait until snow melts an i get to try it.
Thankyou
And i will return as soon you have more items in stock
( Hint hint tactical pants and jackets )
Float on my friends
Daniel
March 6, 2025
Reply from The Float Life Europe
Thank you very much Daniel for this super motivating feedback on your experience ! We wish you some awesome fun with your fresh tire, and we'll get in touch with you regarding the T.A.C gear !
Have a lovely day !
Float on, my friend :)
Been
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