My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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As depicted..!
The unit arrived securely packed and exactly as described...had it installed in five minutes, works perfectly...excellent product.
March 10, 2026
Unprompted review
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Cuffs Stretch Out Easily
The hoodie is nice overall, but the cuffs stretch out after a few wears. No damage, just not durable.
February 28, 2026
I ordered a Christmas present from this…
I ordered a Christmas present from this company and unfortunately it never arrived.
When I contacted them, they claimed it had been delivered and provided a “proof of delivery” link. However, when you click on the link, it is broken and does not show any delivery confirmation at all. A broken link is not proof of delivery.
I raised this with Klarna, but despite explaining that I did not receive the item and that the proof link does not work, they have decided I still have to pay.
I am extremely disappointed. I did not receive the goods, yet I am being asked to pay for them. I would strongly advise others to be cautious.
Very stressful experience, especially as this was meant to be a Christmas present.
November 26, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Very poor product that had dried out
Very poor product that had dried out , total waste of money.
January 26, 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you received a dried-out, poor-quality product and feel this was a total waste of money. We fully understand your disappointment and will take this matter seriously. Please send your order details to our customer service email address: service@floweraup.com . Our team will assist you properly and provide a solution within 24 hours. Please give us a chance to resolve this for you.
Disgusting company,item never received
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake company! The specialise in ripping people off! You won't get your order and you wont get a real response as its an automated email reply,its the same reply no matter what you put! Im talking to citizens advice about reporting this company to trading standards. According to them i have a good case,hopefully it will help others from getting ripped off..
February 9, 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you never received your item and had to deal with repeated auto responses, causing you great anger and disappointment. We take your complaint very seriously and will investigate your case thoroughly. Please send your order details to our customer service email address: service@floweraup.com . Our team will provide a proper solution within 24 hours. Please give us a chance to resolve this for you.
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Up to now - great customer support
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address,
I received excellent customer service from this company.
February 13, 2026
Unprompted review
my parcel has been out for delivery for…
my parcel has been out for delivery for 8 days evri tell to get intouch with seller which is impossible as no one reply don,t shop on this site as its a rip of i don,t think I will receive my parcel or receive a refund you live and learn
February 16, 2026
Unprompted review
Reply from Floweraup
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@floweraup.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Absolute Scam
Absolute scam! Avoid, avoid avoid
I bought 3 stretchy shirts (£13.99 each).
They were very detailed on sizes so thought id measure myself to be correct.
Eventually when they arrived (3-4 weeks, presumably from CHINA)
They were too small, rubbish quality and didnt look the same.
I emailed them, to recieve 1 generic response. Since then, nothing.
Waste of money. Not even good enough to be used as a duster
February 9, 2026
Unprompted review
Reply from Floweraup
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@floweraup.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Shocking return process
Brought some bras and they don’t fit. Trying to send them back and the “customer service “ email they give me I’m only getting automated response. After 7 days still waiting for an address or how to send it back. I wouldn’t buy from here again! It’s shocking!
February 5, 2026
Unprompted review
Reply from Floweraup
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@floweraup.com . Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
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DO not use this seller
DO not use this company. Absolute scammers.
My order order still has not been dispatched in 2 weeks time. If I would not start questioning, no information would be given. Let’s hope the refund will be processed.
There should be a ban for sellers like this.
February 10, 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@floweraup.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
It didn't work as I anticipated
It didn't work as I anticipated; its about finished, and not much of a change there.
February 2, 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours, including troubleshooting guidance or a replacement if necessary. Please give us a chance to resolve this for you; thank you very much.
I ordered a AA battery charging unit
I ordered a AA battery charging unit. Item was not delivered, after quite a few weeks, so contacted the company. I was told the item had ben delivered. I recontacted, and asked where the item had been delivered to? I was told in the reply to my query, to go around asking my neighbours, if they had the item. Otherwise try asking the local post office, if the item was delivered there. So basically they had no idea. From other reviews on this site, and my own experience, I would not deal in any way with this company. Certainly seems like a scam company. Avoid.
In response to the companies reply to my post. I did indeed contact the company concerning my issue. I was offered and accepted another battery charger to be delivered. Sadly, once again, i received an item delivered email, and was told the item had been delivered to my home, in a town called Lichfield. Lichfield is roughly 10 miles from were I live. And once again, when i contacted Foweraup, I was told the item had been delivered, and to ask around, or try local post office to try and locate the item. So again, the battery charger was delivered, but to goodness knows where. The company or the delivery company, certainly didn't seem to have any idea. So until any information comes to prove otherwise. I would say be very very wary of dealing with this company. There site has been removed from Shop. I personally will not have any dealings with these people. Oh, and if the company challenge what I'm saying, I have many many emails, to support what I'm saying.
November 24, 2025
Unprompted review
Reply from Floweraup
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@floweraup.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Reliable company
Ordered this for the wife for Christmas worried if it would be here on time I need not have worried I received emails letting me know where it was and when I received it it was very good quality no problems with the item or the seller I will use again in the future.
December 12, 2025
Unprompted review
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Not a great product but they were fair with me.
. I bought a pair of trouser, when they eventually arrived they were not what I had expected. Dreadful
Material badly made with an elasticated waiste not shown in the picture. I paid £19.75 and they offered me £10 refund and said I could keep them. I refused this offer so they offered a full refund and a $10 voucher as a gesture of goodwill so all is good.
January 27, 2026
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@floweraup.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Inferior products
Order these heart shaped objects with sea glass and lovely words . Looked great quality and were in the sale. Unfortunately when they arrived they were very poor quality so I complained . I was offered partial refund which I accepted as saved me having to parcel up and take to post office and pay for postage probably and thought a charity shop may appreciate them . 3 times I have been promised my refund will be processed. Hasn’t happened. Definitely would not recommend this company. Also they bombard you with emails after .
1st February see response from company. 3 times I’ve been on to customer services as stated and nothing has happened apart from being fobbed off .
January 13, 2026
Unprompted review
Reply from Floweraup
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@floweraup.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Purchased a pair of glasses waited…
Purchased a pair of glasses waited probably 10 days for delivery they are ok for reading but not for distance so probably a bit like bi-focals but can’t see a thing out of them when looking ahead cannot even see how to return them!
January 28, 2026
Unprompted review
Reply from Floweraup
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@floweraup.com with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
One star is too good for this company
One star is too good for this company. Their adverts look authentic and really draw you in. However, on reflection now I have the products they look cheap, calcium balm sticks. I'm afraid to use them on my skin. I asked for a refund. They told me to give items out as presents as they see no quality issue and offered a 20% discount on next order. What a joke. Just don't buy anything from these clowns.
January 27, 2026
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@floweraup.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
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Colour changing lipstick
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap
Packaging. #FLOW132676 this was my order number.
January 22, 2026
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Thanks for all the revieaws I've just…
Thanks for all the reviews I've just read,I've just read them all,I won't be buying nothing from these ppl..
January 22, 2026
Unprompted review
Reply from Floweraup
Hello! First of all, thank you for browsing our product page and taking the time to read other customers' reviews. We see that you mentioned you might choose to purchase from other channels because of some reviews, and we value your concerns very much. Every customer's feedback is valuable information to us, helping us continuously improve our products and services.
If you would like, we would be happy to:
Answer any questions you may have about the product or reviews in detail;
Provide more information, such as real product photos, usage videos, or more genuine customer feedback;
We firmly believe that sincere communication is the first step in building trust. If you have any questions or need assistance, please feel free to contact us at any time via our customer service email service@floweraup.com or online customer service. We are happy to provide you with one-on-one assistance.
Whether you ultimately choose us or not, we sincerely thank you for giving us the opportunity to learn about you. We wish you a happy shopping experience and hope you find your ideal product soon!
shower head holder
It was a shower head holder that didn't need to be drilled on. I am 5ft 11in and need it higher. My other one cracked with the weight. This is awesome! Delivered within a longer period than I would have liked but does exactly what it says on the tin!
January 12, 2026
Unprompted review
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