Flower Shops Network Reviews 1,227

I ordered some flowers for my friends birthday and the arrangement that arrived was stunning. I wish all the flowers I ordered looked like that

Terrible. Used this site as needed next day which was advertised as guaranteed. Nothing turned up and number to contact had me on hold for half an hour just to leave a voicemail. Made no attempt to re-deliver, now waiting on refund in 3-5 days, im not holding high hopes after reading other reviews. Lesson learned - check reviews before ordering as it seems to be a scam!

Do not trust this website I ordered flowers five days ago the next day Delivery and have been constantly chasing it up. Finally got a response today saying they were unable to complete the order and would wish you a refund within 5 to 10 days. Completely ruined something nicer with doing for someone who was really unwell.

Disappointing
I wish I had read the reviews before placing my order.
They cancelled by e mail on delivery day.
AVOID

****WARNING**** DO NOT part with any money with this awful company.
If you want
*unreliability,
*incompetence,
*ignored emails,
*vague responses to refund queries,
*lengthy waits (35 minute) on their Customer (lack of) Service phone line (and when you get to position 1 in the queue, youre directed automatically to an answerphone,)
*no refunds,
*failed deliveries
then Youve come to the right place so proceed with your order and part with alot of money for guaranteed artery-busting frustration in trying to get your money for a failed service back. Good Luck.
(Order 51057 refers)
I have yet to receive my refund after so many lame responses from them.
It appears that i am being deliberately stalled.
Trading Standards have been contacted.

The flowers were beautiful and were delivered on time the very same day. Customer satisfaction is perfect and a far better all-round buying experience when compared to another certain very well known flower delivery organisation. Thank you.

Avoid this service. I placed an order a month ago that was never delivered, and despite two written promises that a refund was being processed, no money has returned to my account. Their customer service is responsive in words but fails to take any actual action.

Delivered ontime,wondefulr bouquet of flowers fantastic service offered

Didn’t deliver the flowers. They could find a local florist.
I had to ask for a refund. That was 10 days ago. The refund hasn’t arrived I will contact my credit card company to chase this up.
DO NOT USE THIS company

I have ordered flowers to be delivered today (18th of May) and it was not delivered. I tried to call them few times, waited more than 30 min, no one answered and in the end line disconnected. Sent email - no response. The flowers were nearly £100 plus I had to pay nearly £10 for delivery and in the end no money no flowers. Dissapointing.

DO NOT USE THIS COMPANY
Flower Shops Network in the UK
I PLACED AN ORDER 4 DAYS IN ADVANCE AND ON THE DAY I RECEIVED AN EMAIL SAYING THEY CANT DELIVER THAT BOUQUET SO I ASKED FOR A STANDARD BOUQUET FOR THE FOLLOWING MONDAY AND STILL THEY SENT THE SAME EMAIL AND TOLD ME THEY CANCELLED THE ORDER AND I WOULD RECEIVE MY REFUND IN 5-10 DAYS. NOTHING RECEIVED SO FAR.

My order was late, the order was not as it appeared in the picture and despite 2 emails, I’ve still not received a response or even an acknowledgement of my complaint

This company don't even deserve 1 star.
Bunch of unprofessional scam bastards.
Very quick to take money for the product they can't deliver.
They don't deliver and they don't refund money.
Should be out of buisness for service like that.
AVOID!!!

I ordered some flower for a bereavement to be told the night before by email they couldn't deliver....very very poor show.
I then spent the next 3 weeks try to get a refund!! Backwards and forwards with emails, no answer on the phone. Very poor customer services.
Do not use this company, go to a shop.

If I could give zero stars I would - this company is a waste of space. My sister ordered bereavement flowers to me to be delivered on Wednesday this is Friday and they still haven't been delivered. I got an email this morning to say they don't have a florist available to deliver the flowers - they certainly took her money without checking if they could fulfil the order.

People avoid this place at all costs - dear knows how long my sister wait on her money if she doesn't get her refund within the norm 3-5 working days she will report this company to her credit card company.

It was truly a beautiful and amazing bouquet . Thank you for making my MIL who was celebrating her 81st birthday additionally special .

I ordered ahead of time. During the afternoon on the day of delivery they emailed me to say that they could not fulfil the order. They agreed to refund me but never did. Little point in indulging in protracted communication with their 'customer service'. The only way to get a refund will be through your credit card company or by involving other parties. It's either a hopeless business or a scam.

Couldn't deliver on the day requested but hey emailed to let me know - flowers were delivered the next day. I did email to ask them if tracking was available but didn't get a reply

Complete lack of communication
Rang twice, e mailed and nothing. Got “your flowers have been delivered” 1 days after delivery!
Won’t use again

Where to start?
After accepting my order for same day delivery I was notified late in the day - far too late to maker alternative arrangements that it could not be delivered and asking me whether I wanted next day delivery or a refund.
I called the telephone number. I was heartened to hear I was 'third in line'. I held, and held, and held. It soon became apparent that there was no 'real queue of real callers' becasue as my time on hold passed the 25-minutes mark I was still frustratingly only in position 1. Undaunted - in for a penny and all that - I remained on hold until the call was disconnected and I got through to an answer service. The next day I tried again, I emailed and asked for someone to get in touch in desperation I sought delivery on the monday - two working days after the flowers were supposed to be delivered.
In fairness they were eventually delivered but the lck of communicaiton / failure to respond to my emails/messages or even to have someone available to pick up the phone is not teh standard of service I would expect.