Flyhacks Reviews 174

I was flying to Liverpool to catch a connection flight and my first flight was delayed by an hour causing me to miss the second flight. I contacted customer support for a solution and they replied immediately and resolved all problems. Amazing customer service, I won’t buy another flight if it’s not through Flyhacks again 🥳 Special thanks to lifesavers Olha, Svitlana and Alex S for their speedy and fantastic customer service. Thank you!!

Very easy to use and customer service is excellent

Great support, great prices, thanks from a french student !

Very very kindly call center. They helped me with a problem very fast and profesionell.
It was my first book via flyhacks but i am very satisfied.

Awesome service!!!

Fast delevery and great phone support.

We got the best help one could with with great patience and kindness. Sergej Kovall helped us in the best way possibile

Very helpful site. Thank you

Quick respons on both phone and email. Great service and Great People responding to every question. Thanks👌🏻

Very helpful team, quick to answer emails and to assist with all questions and requests. Absolutely happy with service!

If you want to ask to remove the review, how about try to solve and face your company problem firstly?

I've traveling the world so much, almost every month I'm on plane or train, I've never encountered a worse air company like this one! Firstly I was sure I made the booking for May 18, but then when I got the ticket, it said June 18. Then of course I wrote immediately to the customer service that "it's wrong, please try to make change". They did not want to, of course. I was sure I had the right to change the ticket within 24 hours after booking; however, they sent me an unbelievable high charge for the "difference of the ticket", while I checked the official airline website for the ticket, I found they're lying, I shouldn't pay anything for changing that flight, the difference was 0, but they insisted they're not. Then they delayed to response, to make sure that I passed 24 hours, then I had passed the "grace period" to make booking change without additional charge. Everything's on their hands, they will not refund, and they will not to admit their misbehave! One of the biggest lies in the Air company history, I believe!

I want to warn people buying tickets. This company does not bear any responsibility whatsoever, they do not return money for an interrupted flight and you are left face to face with further problems. From personal experience. I do not advise

Super fast service, super easy thanks to the minimal and intuitive graphics!
I've really appreciated their easygoing emails: that was an unexpected plus! Your copywriter is amazing!

Good communication, availability, and prompt action on the issues.

Booking experience was reasonable. Support during and after a delay causing me to miss a flight on the 13th of September was not adequate. I called them when it was apparent the flight to Paris was going to be late, they told me to call them back when I arrived in Paris. When I arrived there I was too late for my flight to Glasgow. I could not get through to Flyhacks and as it was late I booked both a flight the next morning and accommodation myself.
Upon claiming I was first told they would refund me the flight but only partial refund for accommodation. I accepted this to get it moving. Now, a month and a half later, I am still chasing them. Latest was that they would not refund anything as they claim I did not get in touch with them.

For fun, check my initial review on the 15th and their response. So even though they in public state that they will refund me, now they will not.

very well I easily found what I was looking for

Recently we’ve met very difficult situation with our connected flights (first flight was delayed significantly and we missed the next). The attempt to resolve the situation with the company carrier was totally unsuccessful. Without any hope we called to Flyhacks.. Many thanks for you responsibility, respectful and understanding attitude to your clients! The representative of the team Air Support Ilya Osadchiy resolved everything very quickly and professionally! Your company and the team are really worthy the trust of your clients!!!