We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due... See more
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See what reviewers are saying
Booking process was fine, but even a phone call 3 days before didn't reveal that our information was not up to date anymore and our trip home was 24 hours longer than expected causing us to miss wo... See more
Company replied
I've bought a quick ticket due to the Gatwick mess and I found a decent flight for the next day from Southampton to Oslo (stopping in Amsterdam). After I read the bad reviews, I've called them firs... See more
Company replied
I was flying to Liverpool to catch a connection flight and my first flight was delayed by an hour causing me to miss the second flight. I contacted customer support for a solution and they replied imm... See more
Company replied
Company details
Information provided by various external sources
Find and book the cheapest flight tickets online. Flyhacks combines different hubs, airports and non-partner airlines to offer you the cheapest itineraries ever.
Contact info
Wolność 7, 01-018, Warszawa, Poland
- +44 203 769 21 17
- airsupport@flyhacks.com
- flyhacks.com
Flight changed to a new date.
Flight changed to a new date.. with a new departure which is 2 days later. Have to rebook flights for a much higher price.
October 2, 2019
Unprompted review
Reply from Flyhacks
Hi Max, thank you for your feedback. We are sorry for the situation that took place. Schedule changes can happen while travelling with any airline, but we are always here to help. We have offered you an alternative flights on our expenses according to our Guarantee. Unfortunately, if our alternative doesn't suit you the only option left is to receive the refund for the affected flight. Airlines have a right to change their schedules and we need to manage with the results.
We will be delighted to have you as a client in future.
Have a nice day!
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It is what it is
Booking process was fine, but even a phone call 3 days before didn't reveal that our information was not up to date anymore and our trip home was 24 hours longer than expected causing us to miss work and school the day after.
Flight time we had booked was in the AM and moved to the evening, connection flight missed.
Only reason it isn't a 1-Star is that they booked the substitute flight directly for us so we only have to claim back hotel and taxi costs.
Spending 36 hours from leaving your holiday destination to getting home is not good. The service hotline also has grammatical errors in the recorded message.
September 29, 2019
Unprompted review
Reply from Flyhacks
Hi, Sebastian. Thank you for your review. We are sorry that you have faced such unpleasant and stressful experience during your trip. Unfortunately, schedule changes can happen while travelling with any airline, but we are trying our best to help our clients with alternative flight solutions. We will be delighted to have you as a client in future.
Have a nice day!
Very easy to contact if needed and very…
Very easy to contact if needed and very helpfu would highly recommend l
September 27, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your kind review! We value good opinions on our service and they motivate us to become even better at what we do :)
Have a nice day!
Reply from Flyhacks
Hi! Thank you for your kind review! We value good opinions on our service and they motivate us to become even better at what we do :)
Have a nice day!
Thank you for your support and kindness.
September 23, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good opinions on our service so we know we are doing the right thing.
Have a nice day!
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Excellent Service all the way…
Excellent Service all the way throughout the booking process,
you take some of the trama out of flying with Ryanair. Thank You
September 19, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
Thank you but no
The algorithm that the the website used in unable to track and update the specific details of some airlines. When we purchased tickets we had 3 connections with 3 different airlines and it was told that a hand luggage is included for every trip. Witch was not true as some companies require you to buy special package for hand luggage, so we had to pay additional fee at the airport....the check in was a mess. I know they try to make it as easy as possible but at the end of the day it is just confusing.
September 18, 2019
Unprompted review
Reply from Flyhacks
HI Lola, thank you for your review.
We are really sorry that you have faced such inconveniences during your trip. We always indicate all luggage information in the electronic tickets, so the passenger can see what is the luggage allowance for each flight. Sometimes with different airline policies it can be quite tricky but we never leave our passengers without detailed information. We can do better and I hope we will get a chance to serve your travel needs again in the future.
Have a nice day!
Unsatisfying service!
September 18, 2019
Unprompted review
Reply from Flyhacks
Hi! Thanks you for your review. We do value each opinion on our service - any review helps us to do our job better. We have sent you an email to investigate your case more thoroughly.
Have a nice day!
Exellent to fins cheap flights
Exellent to fins cheap flights. I was looking for a flight for a couple of exact days and i was only capable to find very expensive flights on this days. Flytracker found combinations I never had thought about. I had to upgrade my handluggage after booking. I am used to do it myself, but on this flight it was difficult for me. I mailed customservice and they did it within short time.
I am used to checkin myself. Now I have to wait for their email. I hope this also will be good.
September 17, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
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A failure quickly resolved
Flyhack failed to send a form to be able to get automatic boarding on a Ryanair flight. Nevertheless when I sent an email the situation was quickly under control. Even though it was a last minute exercise
September 15, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your review. We value each opinion and it helps us to become better. We are happy that we've managed to solve your issue and your trip was saved.
We hope to have you as a client in future, so we can prove that we are company that can be trusted and relied on.
Have a nice day!
I am impressed by the high quality of…
I am impressed by the high quality of customer service, they really solved my issue quickly. Don’t be fooled by their cool millennial prose. This is a serious company. Thanks!
September 15, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
check - in
Some little problems during the check-in .. but After emailed Flyhacks, they sent me an answer by the day with all the informations I needed !!
Thanks :)
September 12, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
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Until now
Until now, everything has worked perfectly. It is not yet time to receive the boarding card, but I will probably receive it without any problems.
September 11, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your review! We hope that you enjoy your trip! Our customer support will always be ready to assist you.
Have a nice day!
Great service
September 11, 2019
Unprompted review
Reply from Flyhacks
Dear Rune, thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
Every thing was done on time
Every thing was done on time. We had no problems with boarding passes. Excellent service thanks
September 11, 2019
Unprompted review
Reply from Flyhacks
Hi! Thank you for your positive review! We do really value good words about our service so we know that we are doing the right thing.
Have a nice day!
Great customer service when I asked for…
Great customer service when I asked for help via the customer services.
September 11, 2019
Unprompted review
Reply from Flyhacks
Dear Paschalis, thank you for your review! We are happy to hear that our customer support was helpful and you enjoyed your trip. We remain at your disposal 24/7.
Have a nice day!
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Reply from Flyhacks
Thank you for your positive words! We'll be happy to assist you in any of your future trips with us.
Have a nice day!
unsatisfying
We were unable to check in our bags in advance. Instead we had to pay €50 at the airport for one of our two flights. The same thing had to be done at the second airport. The first flight was delayed and made us miss our connecting flight. Not impressed.
September 11, 2019
Unprompted review
Reply from Flyhacks
Dear Linn, thank you for your review. We do value each our client and any opinion is important for us. We are really sorry that you've faced such troubled experience while using our service.
In your case layover time was 1h 25min, unfortunately, it is impossible to make such connection with checked luggage, that is why we were unable to offer you any luggage options. We hope for your understanding .
We are very sorry for any inconvenience and would like to remind that we remain at your disposal 24/7.
Have a nice day!
we will never ever buy tickets via…
we will never ever buy tickets via flyhacks and Lauda Motion - big disappoinment!! Louse service from Lauda Motion....
September 11, 2019
Unprompted review
Reply from Flyhacks
Hello,
We regret that you haven't been satisfied with our service and sorry for the inconveniences you had. Unfortunately, I cannot see in the system any request to us about the problem you've faced during the trip. Thus, I'll kindly ask you to provide us with more details, so we could investigate it. Please, also note that Laudamotion is an airline company with its own rules and requirements and we are, regretfully, unable to influence these rules. But in any case we are trying to do our best to help customers with every issue occurred during the whole trip time. We hope you take it into account when evaluating our services.
We are very sorry for any inconvenience and would like to remind that we remain at your disposal 24/7.
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