Flyhacks Reviews 174

This is my worst customer experience ever.
My girlfriend and i ordered a hacked flight through flyhacks. A flight was then cancelled three weeks prior to our travel. They proposed us a new set of tickets, but said that we had to answer swift - so we did 20 minutes later.
We didn't hear from you for three days, and tried to call you multiple times, but you have the worst answering rate i have ever tried at a 24/7 desk.
Finally after three days you replied, but now the tickets were no longer available. Insted you proposed a new set of ticket - one day later however and extending the total travel time with 8 hours. This we couldn't accept. And we therefore requested refund.
No you are no longer responding to our emails and further(as always) it is impossible to reach you via phone.

Never ever Flyhacks. To order baggage is very complicated and a real rip off. On the ticket it was stated I can buy it if I call them for 240 SEK. When I called them the price suddenly rised to 380SEK which I som extra irritating I needed to pay 3 times because on the way back home they mayed me 2 different reservation number and it counted as 3 different booking. At the end of the day it was so expensive I could have flyed with some well known luxuary airline.

I booked a cheap ticket through them which included a layover and two separate airlines. They claim that they will automatically check you in for one of the airlines, though you have to submit info through a form 4 days before flying. I didn't do that, but I was on vacation and just didn't think it would be a big deal. I just check in on the app with this airline anyway, I didn't need Flyhacks to do it for me. The night before the flight I couldn't check in with the app, but I figured this would be fine. The airline would help me out. Of course this low budget European airline didn't and I had to pay 55 euros just to check in at the gate. Terrible customer service on their end. When I reached out to Flyhacks for support I simply got a "it's your fault nothing we can do" typical bad customer service review. I was told I should have used their corporate email to check in myself, as if I would have any reason on earth to know that. I wouldn't use these guys as their customer service is typically terribly dismissive and their method of check in is silly and leaves you stranded when traveling. It wouldn't surprise me if they and the airline are aware this might happen.

Horrible

Tried to purchase tickets through 3 different devices, and each time the tickets had magically increased in price, just as I pressed 'Buy' (but the amount varied). Such a dis-honest way of doing business.

Horrifying experience with Flyhacks, they are trying soooo bad to give you a good customer experience with "funky" message, vocal message and else but at the end . There is NO service, NO customer services. I had to call directly the companies for help unless I COULDN'T CHECK IN !
NEVER BOOK A FLIGHT WITH FLYHACKS !

I can´t give a -5 stars because there is no option. Since the moment we decide to book with Flyhacks and give them a chance, I´ve been questioning myself 100 times: Why the hell I booked with this people??????!!!! We had a really bad experience, trying to book just 2 tickets and it was just incredibly unprofessional. After they charge my credit card, they sent me an email that for security, I need to send them scanned documents of my passport and credit card. Obviously, I didn´t send them and told them to just confirm my reservation as they already charged me. After a whole day waiting (calling them like 7 times), never received any confirmation until the next day (called them again), I received an email telling me that the flights I PURCHASED were sold out and gave me a different date. ARE YOU KIDDING ME???? For a moment, I thought they were really joking because it just became unbelievable. Why are they even operating flights? Customer service have no idea how to solve any incidents and their services were really unprofessional and poor. Please people, save your money and your precious time and NEVER EVER book with them.

Terrible experience. Booked a return flight from Madrid-Berlin. FlyHacks gave me a ticket using different airlines for going and coming back, fine.

But when I tried to check in for the return flight with Ryanair, my reservation couldn't be found. No matter what I did, no reservation found.

In a panic, I booked a new one way flight directly from Ryanair.

When I showed up to Berlin SXF, the Ryanair agent informed me that the third party booking agency (FlyHacks) used some random email address completely unrelated to my own to reserve the booking.

When you check into Ryanair, you are required to submit the email address tied to the reservation in order to find it. So, as a result, I was totally screwed - how could I possible presume any email address was used other than my own for the booking? Not to mention FlyHacks obviously failed to notify me that an email address other than my own was used for the booking.

It was clearly a mistake on FlyHacks' side, as the Ryanair agent explained. But there was nothing I could do at that point...so I used the second ticket I bought to get back to Madrid...

I am now awaiting a reply to a refund request from FlyHacks and will update this post once the matter is concluded. I am of hope that FlyHacks will do the right thing and compensate me for what was clearly their error.

I booked a flight with Flyhacks from Tenerife to Copenhagen departure 6 Nov. 2017 using Monarch airline and Norwegian. When Monarch airline got bankrupcy in September I got an e-mail about the bankrupcy from Flyhacks promising news about the situation. I e-mailed them several times asking them about alternative options for the Monarch section of the route but got no answer. I also phoned them but they did not answered the phone.
Of course Flyhacks has no responsibility for the bankrupcy of Monarch airline but at least they should inform their costumers about what to do. Until the departure date there was no message at all from Flyhacks.
Therefore my advise : never use Flyhacks!

I like to warn others using Flyhacks. They appears nice when you book your flight........ after you have paid, they dont care about you at all.

Especially be aware using cobinations travels where you have to catch another flight. I experienced that we wasnt able to catch our next flight in Stansted. The connection time were supposed to be 1 hour and 50 min. As the passcontrol took 45 min and the gates closed 30 min before take off we were not able to catch our next flight and had to buy new tickets.

I also experienced problems when I had to check in, choose seats in the plain etc.

Even Flyhacks actually offered me 100 Euro in discount at my next travel, I´ll never gonna use Flyhacks again. My extra cost were about 800 GBP, as we were 2 adults and 4 kids who needed new tickets from Stansted to Copenhagen.

Just like the other reviewers, I had a terrible experience with the website. I booked the tickets for a flight and my credit card was charged at the time. 3 days later (!!!) I received an email telling me I need to pay 15 euro extra if I want to keep the tickets I bought. When I called customer services they told me that the tickets hadn't been bought at the time I made the purchase and the price had since gone up. When I asked why I should be the one to bear the difference in price that happened because they didn't process the payment at the time that it was made I was told that "the low-cost market is volatile", which wasn't actually my problem at all, since they should have bought the ticket at the time I made the online purchase.
Apparently the issue was that I payed with my girlfriend's credit card and not my own, and they weren't sure whether the payment was ok - they thought maybe the card was stolen and it took them three days to confirm. All of this because their website is not enrolled in a 3D Secure system - probably because they are too cheap to do it.

I booked flight tickets and it all seemed fine until the booking (and payment) had been done. When my booking had gone through I was directed to a page that informed me, that the website of the airline company was currently unavailable, but they would book my tickets as soon as possible. I immediately tested the airline site and it worked fine. After 30 minutes I received a mail from Flyhacks informing me, that I needed to pay for my tickets - which I had already done in the booking process - the price was now 700 DKK more (about 100€). I was not informed why the price had changed, only that I should hurry and pay before the price would go further up. I called their help desk and told them I didn't understand the mail I'd received. I was told that the tickets I had bought, was not available and the price had changed. I asked why they sold tickets at a price, when that same price obviously wasn't correct. They replied that I would have to ask the airline that question. I asked to get my ticket cancelled, which they did.
Companies like this is the reason I get anxious paying for services online. Never looking their way again.