Flyhacks Reviews 174

Decent service, but refused to fix mistakes made by them.
Got a review email with the wrong name.

You couldn’t do any changes your self after the tickets were bought

Buying tickets was easy. Let’s see how the rest goes.

Hi ,I made an error in return booking of flights, the helpline was quick to respond ,with helpful input, and arranged for the required direct flight home to be sorted..A great team,as more than 1 operator was involved, all where polite in there written response, and importantly very helpful to get a satisfactory resolution.
I will certainly recommend.

Fully recomend. Fast and professional service. Fantastic helpdesk!

THE MOST HORRIBLE EXPERIENCE I EVER HAD.

The service is extremely bad. I frequently travel and this is the first time that I have to call a company 3 times and still the problem does not get solved.

I needed to add a priority to a ryanair flight booked through them. I phoned 3 times during the same day in order to get the e-mail with the instructions for the payment. The e-mail eventually arrived 8 hours after my first phone call.

I would like to mention that your service does not come for free + I had to pay 3 times for phone calls to England. Furthermore you do not warranty any better service to the client but actually the price to add the priority through you is even higher than doing it with ryanair. So where is the advantage of using flyhacks? Please tell me because I don´t see it really.

Customer service is polite and I understand it is not their fault but provide them with more options and more info if the system is not working properly.

I wish I could have looked at trustpilot before making the booking.

Furthermore, when a company is not serious you see it from the fact that they ignore bad reviews and just reply to the few good ones and they don´t improve the service at all.

Horrible horrible horrible.

Bad, just bad.

I purchased flights to Marrakech over two weeks ago. Received an email after purchase (and after the money had left my account) saying that they were unable to process the booking due to security checks. So, they had taken my money but no booking. Not sure how my payment could not pass security when they’re able to take the money in the first place. They said they would refund me but gave no timeframe and would not confirm the account to which it will be refunded. On being pressed they told me it would take 3-5 working days. On expiry of 5 working days, they told me it would be 7-10 working days. It’s now been over 10 working days and I still have not received my refund. AVOID.

Do NOT use Flyhacks. Almost any company would be better. You can rest assured I will never be booking with them again, neither should you and here is why:

I booked a flight from Italy to France back in Nov/2018 to fly later this month (April 2019). Flyhacks did not send me any sort of confirmation email, but luckily I had taken a screenshot as I purchased it, so when I pressed them over email to send me my information, they were able to find it.
Here I am today, 5 days before I leave the US. I went to do early check-ins for all my flights so I could have the tickets handy and I find out one of my flights was canceled.
No one even contacted me to tell me. I repeat, NO ONE BOTHERED TO LET ME KNOW that I would be stranded on my layover with no options. Alone. In a place that’s actually not that safe for a young woman to travel. I contacted customer support immediately and they said sorry they didn’t contact me but they could get me on a flight the next day and just to wait where I had my layover for 24 hours. UNACCEPTABLE. I need to be in France on the day that my flight is booked for. How can Flyhacks think this is an acceptable solution?
I wrote them back asking for a better solution or a full refund and they have not responded in several hours. Clearly customer satisfaction is not a priority for this company. I am extremely disappointed in they way they handled this situation, and especially in the lack of communication once my flight was canceled. I could have had lots of time to figure this out. Instead I am trying to see if I can even book another flight. When I do, I won’t be using Flyhacks.
Shame on you guys.

In conclusion to anyone who reads this review: don’t use Flyhacks. Don’t expect customer service to be helpful. Make sure you take a screenshot of everything you do so you can prove you even bought tickets through them.

Its a really bad company. I order two tickets but dont get reservation numbers. And when i ask refund they dont give . Just says that i need whait 30 days to get answer from Raynair company about takses. Dont use this company!!!

I've bought a quick ticket due to the Gatwick mess and I found a decent flight for the next day from Southampton to Oslo (stopping in Amsterdam).
After I read the bad reviews, I've called them first to make sure that they will send my tickets and to do my check-in, but the UK phone no on their site didn't worked, so I had to call in a different country. The other small issue was that the dimensions of the cabin baggage from Southampton were a bit less than the usual dimensions, so I was charged with another £40.
If you call them and ask for all the details necessary for your flight, everything should run smoothly ( pay attention to your cabin baggage dimensions for each airline)
Cheers

Flyhacks gave wrong information about baggage allowance, which resulted in extra cost when travelling with Ryan air. Had contact with their support. They answered quick but answered in a standard way, ignoring simple facts in the recervation. Cannot be trusted!

Worst site to book your tickets from. If you want to change something to your booking you HAVE to go throught them and you HAVE to stay on the phone with them. NEVER AGAIN!

They gave me wrong boarding passes. That was of course stressful and annoying. But what made things much worse was this cocky, smarty-pants attitude that this company puts on.
You never want someone to be "funny" when they've messed up your order. It was infuriating to listen to the automated phone voice going on about little obnoxious and sexual word plays, when there is an issue where they've made a mistake. You just want them to speak to you normally - and respectfully.
Please, Flyhacks, change this stupid persona you've made for yourselves. Nobody thinks you're clever or funny.

Please do not use them!
They charged my credit card twice (I only noticed when I checked my balance account) and I maged to get my money back only after 3 months with some help from my bank (minus 15% in bank comissions and transfers). They also sent me the wrong check-in (you cannot do your own check-in for certain flights bought through them) so I had to pay for it at the airport.
After 3 months of emails I found only one customer service out of 7 to be ok-ish. Some of them were more than rude.

Will never ever travel with flyhacks again. We were gonna travel from Oslo-Stocholm- Budapest, but they sent us to wrong airport in Stockholm, without giving us a message or anything. We had to rush and spend a lot of money to get to the other airport, and when we called them, they refused to refund the money we had to spend to get to the other airport. I repeat, i will NEVER travel with flyhacks again

I bought a ticket from Munich to Bari for my mom with a stop in Fiumicino, and in the e mail they sent it was written with red that I have to check in for the flight to fiumicino, and small with black that they will automatically check me in for the flight from Fiumicino to Bari, of course I didn t mind the last notice and my mom had to check in at the desk and they asked for extra 60 euro, I find this inadmissible

Diese Gesellschaft macht aus dem Service des Eincheckens fuer den Kunden ein reservierten Vorgang, im Verlauf dessen 4 Tage vor dem Abflug eine Zusage ueber das automatische Einchecken zusammen mit der Aufforderung, Personendetails zu vervollstaendigen, geschickt werden. Kommt man der Aufforderung nicht rechtzeitig nach, ist man absolut nicht eingecheckt. Dabei muss gesagt werden, dass die Personendetails fast schon etwas vorgeschoben wirken; bei keinem mir bekannten Anbieter wurde je nach Id-nummer, Ausstellungsdatum und Gueltigkeit, gefragt. Eine Benachrichtigung vor dem Abflug darueber, dass der Kunde nicht eingecheckt ist, findet - abgesehen von dem Hinweis zum Eintreffen dieses Falles in dem Schreiben 4 Tage bevor, nicht statt und auch im Kundenbereich der Flyhacks-Internetseite fehlt jeglicher Hinweis hierzu, was den Eindruck erwecken koennte, dass dies Teil eines Business-Modells ist. Der Kundenservice scheint sich besonders auf die dringlichen Anfragen zu beschraenken.

Es folgt mein unbeantwortetes Schreiben an die Gesellschaft:

Dear Olga

I am alienated by your company. In the beginning I thought Flyhacks is just a cheap offerer who wants to appear youthfully and advantageously. That there were some sloppy translation mistakes into german, didn't bother me too much.

In fact I would have very much preferred to "hack" in the mentioned below details already the first time, when I purchased my ticked. At least had I expected to have the possibility to still "hack" the missing details in the day before the flight. I was following the link 23 hours before the flight, but then it was too late I guess.
I was even trying to check in myself on the internet site of the airlines in question, because I had the presentiment that there might be something wrong.
But then it is first written in the mail, that you are checked in automatically and only afterwards follows - I have to admit - a clear invitation to complete the details.
Why you need to know or "hack" details like the no. of the passport, expiration date, ... 4 days before seems to be somewhat inherent to the company's buissiness ("hacking")model. I hardly can remember ever having had to give this informations befor with any other offerer.

When I first opened flyhack's information e-mail 4 days before the flight, I didn't look to close to it and I couldn't remember, which details might be missing. And then the days passed and I expected that everything would go its way like it usually does wiht other companies.

To make it short, I don't think this whole procedure is very pratical, and I will reserve my right to publish this opinion on occasion.