Norse Atlantic Airways Reviews 1,935

bought ticket in December and not hear from them for 5 months and went to check my ticket date; log in to account and were saying the flight is cancel and they kept money for 6 months hope they refunded on time otherwise they south terminal branch will be closed for goods

Awful airline - I'm surprised they don't charge you to breathe!

Awful airline.
We booked with Norse to get home from Thailand during the Iran war polava.
Cost us £2300 for two tickets direct to London Gatwick.
The flight was nearly 6 hours delayed.
Charged us for everything, even the cheap headphones for the in-flight screens during a 13-hour flight.
Drink and snack prices were ridiculous and charged in Dollars, so our bank charged us as well for the conversion.
I have tried to claim for the delayed flight, but to no avail, no phone number to contact the airline customer services, just a chatbot that tells you they have no record of your claim!
Ask to talk to an agent, and you get a reply saying it can take up to 5 days for an agent to respond!
Put a claim in, and the email response says it can take up to 10 weeks for a response.

The worst airline ever if I could give a zero I would. They promised me a refund never got the full amount. They changed my flight and sent me an email and when you’re out of the country, you don’t always check your emails please please please do not book with Norse.

Was supposed to fly to Bangkok with my 10year old son but at check in I was asked for my sons birth certificate and a letter from his mother as was a ‘new Thai law’ which was a total lie as my Thai partner was with me so she phoned her friend in Thai immigration who confirmed this is not true! We travel to Thailand at least twice a year and have no trouble at all. Anyway we got denied boarding and the staff were very rude. We then had to book another flight from another airline and got there without any bother!! They are now refusing to pay me back. AVOID THIS AIRLINE AT ALL COSTS!!

Do not waste your time or money, flights get cancelled and no suitable alternative are provided and impossible to get any feedback after the fact, been waiting more than 4 months for a reimbursement completely ridiculous.

I had a flight from athens to New York, flight no. N0501. I just want to say, Great Customer Service from all staff in Athens. Jason is very friendly and helpful, such a good vibes and the girl who handles the excess baggages. Keep up the good work.

World's crappest airline. A staff member of theirs assaulted me on a plane ride. Their customer service was not helpful. Horrible plane ride.

I travel frequently all year between Europe and the United States for work, and unfortunately this has been one of the most disappointing customer service experiences I have had with any airline.
My issue was not only the refund decision itself, but the complete lack of accessible support when I needed assistance. The online chat was not helpful, no clear phone support was available, and responses by email took an excessive amount of time. After waiting many days, I only received standard template replies with no real attempt to understand the situation. When an airline sells international tickets, customer support should match that responsibility. In this case, it did not.
Based on this experience, I would not feel confident booking again.

Never use this company
They finally after 4 months said they was going to give me a refund for a canceled flight and sent it to a wrong bank
The worst company in the world!

Surprised this Airline is not boycotted yet or banned. What a joke, when I had to cancel my flight last year due to a medical reason, I requested a refund, that time they responded straight away and offered me credit to book in future for any destination up to a certain time frame. I have queries about a new booking and cant get hold of anyone via the chat bot (which takes you round in circles)and when an agent emails, he keeps asking me to provide details of my query so I have to keep explaining the same thing over again. It has been 2 months now and my account doesn't show any credit and hence why I'm getting in touch and they keep discontinuing certain destinations that I can choose flying out from London such as - Miami and LA and due to the war situation I do not want to go to USA at the moment. They don't have any bookings for Thailand until September which doesn't align with my timings and the redemption date of the voucher is coming up soon and I can't plan anything. Although they are low budget, they operate like a scam - this airline should be taken down immediately!

All paid
Got confirmation number
Booking confirmed
Got to airport I was told booking not paid for
Rude service
Told I did not have money in my account
Not interested in booking reference etc
Made to feel so humiliated
Never travel on this airline
Felt demeaned and awful
Had to buy another ticket
Still waiting for someone to get back to me

Avoid Norse Atlantic Airways at all costs.

I booked a round-trip flight (Athens–New York–Athens) for three passengers. After following their instructions and confirming a schedule change on the return flight, the airline silently cancelled the outbound flight with zero notification, zero explanation, and zero assistance.

No email. No alternative offered. Nothing.

To make matters worse, their customer service platform was completely unusable, effectively blocking any attempt to manage the booking or resolve the issue. Customer support was generic, and ultimately useless.

The only way to recover the money was through a chargeback via the bank. The airline did not proactively resolve anything.

This is not just poor service, it’s a complete breakdown of basic airline responsibility. If something goes wrong, you may be left entirely on your own.

Horrid customer support. They only have a bot and ignore you over email then you just end up losing money. AVOID at all cost

Great experience with Norse flying to USA competitive pricing. Flight was on time. They were very strict with baggage weights but to be expected.
Plentiful food and drink on the flight and a great entertainment system with a good selection of films, flight was on time.

They did overbook our flight despite us selecting seats which I can never understand and sent an email 24 hours before offering a discount if we could change to an alternative, this did make us slightly nervous that we would have issues at checking in and with no phone contact it’s certainly a worry just to get an email the day before. So we arrived early just to ensure we got on with no issues

If I could leave zero stars I would, they charge u for everything if they could charge you to breathe air they would, they advertise these low prices but by the end you end up paying more than just going with a normal airline.. I would never fly them again and do not recommend.

Flight cancelled on 25th dec for engine failure, 1st available flight from norse for us was the 28th dec. We had to catch the cruise (27th) and we have been left with no other option so we paid an alternative flight ourself for the 26th with a different company.
Make 2 claims on norse website ,1 claim for flight cancellation ,1 claim for the alternative flight and extra expenses.
Both ignored ,no response at all, send complains via email ,ignored ,after 8 weeks i have send a letter before action ,ignored as well.
I decided for the 1st claim going trought court ,get an answer from norse after 3 weeks saying they will pay the compensation .
Paid today 21st april!
Done the other claim with my travel insurance to get money back for my alternative flight and taxi expenses(get paid ).
No more Norse, absolute nightmare !!
Avoid!

Whilst we had a pleasant flight from LHR to Capetown in November, it was after we patiently waited during our 16.5 hour delay. The communication was slow, we other a chatbot to speak to. It’s taken me just over 6 months to receive the standard EU flight compensation. I raised the claim with CEDR after receiving no response from Norse Air. I finally received the compensation money this morning. I’d recommend taking you claim to CEDR if you’ve found yourself in a similar situation.

Norways version of Ryanair. Cheap nasty and sadly lacking in charm. Our flight began with a warning not to video the ugly rude staff (they seem to forget that it’s a paying clientele) we heard them threatening flyers telling them that they think that customers are not truthful. We had a foghorn of a stewardess bellowing in the galley all night about her fat and less fortunate work mates. This was on an overnight flight. People were trying to sleep One poor gentleman needing a quick leak was told to bottle it, this was barely seconds after the seat belt signs went on and still with twenty five minutes to landing and then the bellowing stewardess went into the toilet to use it. One rule for you and one for us. Nasty horrible and uncomfortable journey Norse truly have captured the market in surly rude ugly ill mannered stewards and stewardesses
Never again

What a horrible airline this is. They are like Ryanair, just for long flights. If you decide to fly them, make sure you take care of everything before flying: food, entertainment (headphones are 5 euro), even water you have to pay for. Additionally you can't choose seats, you can't do online checkin, so checkin lines are longest in any airline.

So war breaks out in Iran and they just cancel flights to LA
Thank you so much for ruining our dream holiday we only found out from friends 4 days after it was apparently on the news
No emails or communications whatsoever
I hate you!!!