Norse Atlantic Airways Reviews 1,935

Just don't bother, their baggage handlers destroyed our suitcase and there is no customer service to be able to raise this with. They only have a terrible AI Customer Service Agent that gives automated responses. Awful company that will hopefully be consigned to the history books like their predecessor.

Oh dear, such a shame I have to leave a negative review as the flight experience self was fine. I mean pretty basic but nothing wrong with it. Unfortunately when you go for budget airlines this really shows up in the lack of customer services when there are problems with the flight. Still no response to my cancelled flight claim form last November 2025. And as a deaf customer I felt completely isolated and I unsupported when my flight from SA was cancelled with no way to contact a human. I would say avoid unless you are ok with things going wrong and not being able to recoup your money!

I am writing to formally raise a complaint regarding my recent experience on Flight Z0791, where I was seated in Business Class (Seat 2J). Unfortunately, the level of service I received fell far below expectations and left me both uncomfortable and deeply disappointed.

During the flight, I encountered two crew members—Magdalena (a brunette, as I recall) and Andrea (working in Premium, blonde)—whose conduct I found to be rude, abrupt, dismissive, and lacking in basic customer service qualities.

Approximately 50 minutes before landing, I was asked to return my blanket. I explained that I was cold and tired and politely requested to keep one blanket for the remainder of the flight. This request was refused in an abrupt and dismissive manner. As a result, I remained visibly uncomfortable—with goosebumps—for over 40 minutes until landing. This is the first time I have ever been spoken to in such a manner on any airline, particularly while traveling in a premium cabin.

Magdalena also made a comment referencing that I had consumed a couple of alcoholic drinks during the flight, suggesting that I “couldn’t be that cold or sick.” This remark was not only unprofessional but also unnecessarily personal and dismissive. In reality, I had been asleep for approximately 9 out of the 11 hours of the flight, making the comment both inaccurate and inappropriate. It came across as petty and far below the standard of conduct I would expect from cabin crew.

It also felt as though service toward the end of the flight was being rushed, particularly in terms of customer care, as if the priority had shifted to concluding duties quickly in order to begin layover time as soon as possible. This further contributed to the dismissive tone of the interaction and lack of consideration for passenger comfort.

What made the situation more concerning was the apparent coordination between crew members. Multiple staff approached me referencing prior interactions, with some making what I perceived to be snide remarks, including comments about having previously worked at Qatar Airways. This created an impression of being singled out or “ganged up on,” which was both unprofessional and unsettling.

Additionally, after disembarking, I encountered the same crew in the airport. The behavior displayed by the manager remained unprofessional even off the aircraft, to the extent that nearby Thai staff appeared visibly surprised by the interaction.

As someone who works as cabin crew for one of the busiest and most prestigious airlines, I fully understand the importance of teamwork and professionalism in this role. However, this experience highlighted a serious gap in customer care, training, and etiquette. The passive-aggressive demeanor displayed by both individuals was genuinely astonishing and not in line with the standards expected in this industry.

Regrettably, based on this experience, I cannot see myself choosing to travel with Norse Atlantic Airways again. I strongly believe that without significant improvements in customer service training and professionalism, the airline will struggle to be recognized among leading carriers.

Probably the worst airline i've ever flown.

Absolutely disgraceful customer service.
No emails or contact numbers and only an automated chat bot.
Takes ages to get any responses.
Please do not book your flight with this airline, you will regret it!

I booked a flight on Norse Atlantic for 12/25/25 from MCO to Gatwick and
It was cancelled
Today is 4/17/26 and I STILL have not received a refund or Norse credit
If you would like to help finance Norse or just throw money away, book your flight today

Don't book with this Airline. We booked our flight months in advanced, and they cancelled it due to oil price surge, and they can't cover their cost. We are a month away from our cruise and we can't cancel our cruise without incurring significant of the cost. We are forced to find another flight which is now $400 more when we first plan our trip. Should have booked with a reputable airline. Lesson learn.

Only 2 stars because although flight was ok, not much room and having to pay for a blanket!! And some of the staff could do with more training.

Disgusting and completely unacceptable experience. Despite providing documentation of a cancer diagnosis along with signed forms from the doctor, the airline refused to issue a refund.
To make matters worse, customer service was handled by outsourced representatives who showed zero empathy for the situation. I was hung up on twice while trying to resolve this.
A company that treats seriously ill customers this way should be ashamed. I would strongly caution others before booking with this airline.

Cancelled my flight from Rome to LAX. Now I have to pay 3x more for a flight and significantly adjust my travel schedule.

Thanks Norse ....should be Nause.

You've just completely shafted me after i booked flights LAX-LGR back in November and you've just booted me and my family off the flight even though its not cancelled.

You don't fly from LAX beyond October so i must've been one of the first to book that route on that date ...and we've been hoofed off the flight in Premium ?

Disgusting ...will be looking to take legal action.

Disgusting experience following a flight cancellation and have been waiting 22 weeks now for compensation, despite escalating it through CEDR. Tried to fob me off so many times and still haven't been paid, despite agreeing. The customer service is beyond shocking and almost got scammed as people phone you impersonating them. Horrendous.

Cancelled flight and ended up having to pay over double for a new one after Norse didn’t have any other flights

I would give 0 stars if I could. We booked a flight with Norse to Orlando on 27th February because we have always had good service with them in the past. However when we were waiting to load our bags at checking we asked if we could upgrade. They told us it would cost £517.54 which I paid. It turns out the flight never left Orlando and the staff were well aware of this. I understand that flights get cancelled and Norse did put us up in a hotel and we flew out the next morning. They did not honour our upgrade and with a fair bit of correspondence to them they have still not replied.

Flight was moved. Need to contact them to try and move to a better day. Left chats, messages and email and weeks later still nothing. We fly in 2 weeks and no idea what is happening and have accommodation etc.... to rearrange.

NO customer service. Avoid

I had an extremely disappointing experience with Norse Atlantic Airways on my recent flight from Bangkok to Oslo.

We were seated close to the lavatories, and there was a strong, unpleasant smell throughout much of the flight. On top of that, this was an overnight flight, yet the cabin crew were loudly talking and even shouting to each other, making it nearly impossible to rest.

The overall service felt unprofessional, and communication was poor. For a Norwegian airline arriving in Oslo, it was surprising that the crew did not speak Norwegian or make any effort to communicate clearly with passengers.

Due to the situation in the Middle East, ticket prices were extremely high, and we paid far more than usual. Under these circumstances, I expected a much higher level of service.

I have contacted the airline multiple times regarding this issue but have received no response.

Very disappointing experience, especially considering the price.

Flight cancelled to London Gatwick on Boxing next flight the 29th of December they got me a hotel for one night but I need to re check in every day but there is no way of contacting then to get another voucher for my stay just cost me £500 such bad experience with this airline do not book with them you also can’t check in online rubbish airline would never ever recommend this airline

An absolute scandal. The fact that Norse Atlantic is still allowed to operate flights is unbelievable. Repeated flight delays, outrageous extra costs, no real customer service, no refunds. They take your money and disappear. Zero respect for passengers — they clearly don’t give a shit about people. Avoid at all costs.

Our flight got cancelled which is fair enough because cape town didn’t have any fuel. our flight was first delayed to the next day then cancelled right before boarding , even though the fuel issue had been known for a few days. sent the claim for a refund and compensation because we had to buy a very expensive last minute flight. it’s been 5 months and am still waiting. they first said we will get a response in 6-8 weeks which didn’t happen. very unhappy with everything. wouldn’t recommend flying with them, had to fly with emirates and the difference between the services is insane!

Very poor experience with Norse Atlantic Airways.
On our 11.5-hour flight N0195 from Stockholm to Phuket, the electronics in our section failed about 15 minutes after takeoff. For the entire flight we had no lights, no ventilation control, no entertainment, and the onboard ordering system didn’t work.
Because of this, we couldn’t order any food or drinks during the whole flight, which was extremely uncomfortable on such a long journey. The crew acknowledged the issue and advised us to file a complaint.
However, after submitting a formal complaint, the airline has not responded for over 30 days. Very disappointing customer support and lack of accountability.
Would not recommend.

Do not book this airline, booked Stockholm-Bangkok, the price was the same as booking Qatar, KLM or SWISS but with the difference that it was without a stopover i.e. direct flight and nothing is included during the flight. All the extras that are necessary during the flight turn out to cost extra. This is not clear when booking and is misleading marketing. The service is crap, check-in and flight attendants are rude and not happy, bag, food, blanket, pillow and headphones are extra. The entertainment system had to be started 8 grr during the flight and even if you travel with your children 14 and 15 years old you are not allowed to sit next to each other this also costs extra, all the extras end up being several 100 dollars more and the airline still does not live up to other more well-established airlines. I would gladly take a stopover to avoid this disgusting low-budget experience again. I felt so sorry for those who paid 500 dollars extra for premium that part of the cabin looks like a bad movie with only wider economy seats and zero premium experience.