Flysmarter Reviews 428

Very high cost of refund, even if the refund is due to the flight cancelation by the airline. No information from flysmarter, absolute no help or assistance!

Great experience using the service of flysmarter. Quick and helpful answers via email helped to solve our problem: we had to change a flight in our arrangement but did not have booked the flights with possibility of cancellation. With a small fee of 60 euros per passenger we were instead able to cancel and rebook the flights in the wished way. Wonderful!

I booked a ticket with baggage and before processing the payment, checked once more to make sure that my ticket had baggage included. BUT, during check-in process, I had to pay extra for the baggage. NEVER TRUST THIS SCAM!!!

never recieved my 1000€ back - condor cancelled the flight !!!!

quick response. Fast and reliable rebooking.

Dear FlySmarter Team,

Thank you for your kind message. I truly appreciate your professionalism and support in handling my booking issue.

I would be happy to share my positive experience on Trustpilot and let others know about the excellent service I received.
Best regards
Beatrice

The customer service was very quick and helpful to answer my queries. I had to rebook a flight last minute and everything worked well.

Excellent experience with FlySmartes! One of my flights had a change in schedule, and they handled the rescheduling smoothly and professionally. What really stood out was how fast they sent the updated information — I was informed right away, which made the whole process stress-free. Great communication and reliable service. Highly recommend!

I wasn't able to find my booking number in the ticket that i got by email, but the support helped me within minutes. Now as I am logged in wothin the airline, everything seems to be fine.

The site was easy to follow and the reponses to emails was quick and fruitful

We have been writing since Friday 05.12.2025 requesting for CORRECTION of child's Names on tickets to align with the Travel documents because while booking the system erroneous picked the mother’s first names and replicated as child's name and upto now there is no correction done and the trip is in two days.

I booked a ticket on November 28 and got a confirmation of payment. But on Dec 3, so after 5 days (and after I asked) I got the following: “Dear Sir/Madam, Unfortunately the airline has not confirmed your seats for the booking with order number 2329058. We apologize but, unfortunately, this is outside of our control. We have reported the incident to the airline and the global reservation system. Your booking is cancelled and we have repaid you in full. Best regards, FlySmarter”
I was astonished and asked for a better solution as the information came only after 5 days (a delay, which is clearly INSIDE the control of FlySmarter) and meanwhile the flight costs minimum 343 instead of 243 EUR, so more than 41% more expensive, which would have been less of a difference, if I had been informed earlier. So getting me the ticket for the original price and covering the delta would only be appropriate after such a late information to the customer. Moreover my 243 EUR have NOT arrived on my credit card account, not even a preannouncement arrived. I informed FlySmarter about this yesterday (December 3) directly after learning about the issue, but no reaction on the matter, just the information I got after asking had been sent a few hours earlier already – and not arrived, But even if it had arrived also that was only after 5 days. I would expect a swift information how FlySmarter would mitigate the issue, e.g. as I described above. If the ticket really could not be saved with a reasonable mitigation investment from FlySmarter I would expect a swift transfer of my money, instead telling me I got repaid, while it was not true and now having me in double limbo with no ticket and no backpayment.

I had a great experience with Flysmaster.
Dealing with tricky situation is always a challenge for all but they managed with effcience and patience. It is a platform to trust.

Very quick responses. Clear communication. Good interaction. Even charged a lower admin fee due to the circumstances of the case.

I just used it once and had a great experience ! Everything was easy and smooth! Will use it again soon. Thanks

They keep spamming me with unsolicited email on a daily basis. I made the mistake of booking a ticket through their website and now they won’t stop spamming me. After asking them to stop this they told me, yes, they will stop, but the spamming continued. Then I was told they can’t stop because of bla bla bla. I will not use their service again as their customer services is just awful.

I booked my flights with flysmarter due to a very good price. I had issues with checking into my flight as the reference number was missing. I then contacted the flysmarter support via email and got immediate feedback / help (and it was a Sunday evening). Therefore, I am quite satisfied with the service.

Great service! Needed a last minute change and called them the day of my flight. All was handled quickly and nice people. Will definitely consider again

⭐️⭐️⭐️⭐️⭐️ A genuinely smooth and reassuring experience with Flysmarter
I recently booked through Flysmarter and was very positively surprised by how personal and efficient the whole experience was. What stood out most to me was their responsiveness — every time I had a question or needed to adjust something in my booking, their team answered quickly, clearly, and with a genuinely helpful attitude. It felt like someone was really on the other side, actively taking care of my case instead of just sending automated replies.
Rebooking was handled faster than I expected, and all communication was transparent from start to finish. Even when an airline-related issue popped up, Flysmarter stepped in immediately, guided me through the next steps, and resolved it far more easily than if I had contacted the airline directly. That kind of support really gives you peace of mind when you’re traveling.
While their website could be a little more intuitive, the quality of their customer service absolutely made up for it. It’s rare these days to feel looked after rather than processed — and with Flysmarter, I really felt supported throughout the entire journey.
Overall, a very positive experience that left me feeling confident and well taken care of. I would definitely book through them again.
R.H.