Flysmarter Reviews 428

They ruin your holiday before it even starts. They provide flight connections you simply will not catch. Support barely exist. So if you want to avoid sleeping at an airport, don’t fall for this „agency“. Of course they don’t offer compensation for anything. Just like you want to be scammed

Fast answer, everything perfectly

Booked flight, very satisfied, got the best price and service is very fast. I will recommend this to everyone. Had good experience 😊😊

This is a scam!!! I booked so called rebookable tickets only to find out that in order to change the date of the flight you will need to pay a hefty price difference!!! which ends up costing even more than the original ticket price itself!! AVOID!!!

The booking process was straightforward. The interface could still be made more user-friendly.
The support team were very quick, knowledgeable and helpful.

By mistake I ended up booking a flight twice, since the website ran into an error the first time. The customer support were very supportive. Responded as and when I had questions, the refund was processed in barely few hours. I am extremely grateful! Thank you.

Fast and easy chack in ilwith air arabia, thank you Flysmarter , see you next time 🙌

It's the 1st time that I am booking with "Fly smarter" and I do not have ANY complaints.
Everything worked smoooth and fine from searching for flightds up to sending the e-tickerts.
A call to their customer service desk with a special question from my side was answered to my full satisfaction.
Now hopefully all the flights I booked will go as smooth as the booking :-)

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I had a very good experience with FlySmarter. The customer support was quick and helpful, and everything with my booking went smoothly. I am very satisfied and would definitely use their service again.

I somehow messed up my flight timings - customer service was able to change my flights without additional costs within minutes (this happened within 24h of me booking). Very attentive!

They are really patient and detailed. They always response my request quickly!

Flysmarter not only offers really cheap flights , this time I got a flight for 36 euros from Luxembourg to london with a 23 kg check in bag. That May have been a one off lucky situation but most importantly I would say I feel very satisfied with the customer service. Email responses are so fast, prompt, friendly and kind. Thumbs up to Flysmarter - I love using it

I booked our honeymoon trip to the US through FlySmarter and had a really good experience. We had a multi-city trip planned, which can be tricky, but their customer service was super helpful and made it all easy. What I appreciated most was how quickly they responded, usually within a few hours. They were always friendly and polite, and they actually listened to what I wanted. All my requests were handled without any back and forth or problems. I’m really happy with the service and would definitely use them again. Everything went smoothly, and they made the whole booking process stress-free for us.

Great experience with the support team. I had trouble accessing my booking due to an email issue, but they responded quickly and handled everything smoothly.
Very friendly, professional, and helpful – problem solved in no time.
Thanks again for the great service!

Very good and quick service by the support team!
THANK YOU!

Nothing to complain about. Correct booking, received quickly a proper invoice on request.

I have booked series of flights with them and everything worked out great. Since I didn't have the possibility to ask for special meals on my flights when booking, I wrote to customer service about my concern and in no time they had my request booked.

I booked a multiple flight by flysmarter,
Next day the airline cancelled my booking
Flysmarter paid me quick refund,within 48hours
Telephone support deserves recognition

I booked a flight through FlySmarter and was shocked to find that the final travel dates were not clearly shown before payment on the mobile browser. The route and dates were hidden in a collapsed dropdown above the payment button, which I overlooked — a critical detail that should have been clearly displayed before confirming.

Immediately after payment, I realized the dates were wrong and contacted their support within minutes — well within the 24-hour cancellation window that Austrian Airlines (the operating carrier) honors with a full refund.

Instead of forwarding the request to the airline, FlySmarter imposed a €60 per person cancellation fee, even though Austrian would have refunded the full amount. They gave me a 2-hour window to respond or lose the refund entirely — far short of the 24 hours I should have had.

FlySmarter claims to “follow the airline’s rules,” but clearly doesn’t, and their poor interface design contributed directly to the booking mistake. Key booking information was hidden, and their service policy is not disclosed upfront — especially the €60 cancellation fee, which was only revealed after I asked to cancel.

This felt like a trap: misleading interface, no refund transparency, and zero flexibility. I will never book through FlySmarter again, and I strongly caution others, especially for international or time-sensitive travel.