Flysmarter Reviews 

Fraudsters who do not want to return money for services that were not provided or were provided improperly. I ask everyone who suffered from their actions to report to the Swedish police at this link
polisen se
or leave your case in the review and leave your contact information.

The company does not help at all in problem areas, but only wants to get money for air for changing the name and demands +150% of the cost of this service than directly from the airline itself. And when a problem with payment arose on their part, they simply sent me to the airline to solve the problem and I do not understand what I paid them for. I believe that FlySmarter should not exist at all and will definitely send letters to all airlines so that they check who they cooperate with, and I also want to contact the consumer rights organization

I bought a direct ticket from Denmark to Milano with Norwegian airline through Flysmarter. Then the ticket turned to transit at Oslo and takes up to 6 hours i stead of 2 hours from the original rute. I requested to refund and Flysmarter was very helpful to get the refund for me. Their respond is quick and great. I will buy ticker from them again.

Good service

I was not able to refund my ticket a month in advance even though it said so when I ordered it.
Don't order from them

The booking as such is fairly simple, but the customer service is terrible. They don't have phone service or it's so busy that they don't even take calls after 1 min opening.
It's clear that customer service is not important and they do not have enought resources for that.

One flight of a booked return trip was cancelled a few days after the booking. Flysmarter offered no reasonable alternative flight. They informed me that I could cancel my booking but that they would withhold 40 Euros per person for administrative costs. This is a direct violation of European regulations that state that airliners should offer a full refund in case of cancellation.

Hello
I have a lot of respect for their customer service, especially a nice lady named Nina, she was probably very nice to listen to me, and writes to me on e-mail! so that's why I recommend you new, flysmarter, as a safe travel agency, but there is a fee when you cancel your reservation, but you have to be aware that you also don't get a refund for booking the other place you book for yourself.
Good day 😀

Great service. Flight went flawlessly.

Also, I needed an invoice for my records and received exactly what I needed within 10 minutes of submitting my request. I was very pleasantly surprised.

Flysmarter support:
Our order number is 1722186. Due to the adjustment of the airline flight schedule, we are both 74 years old and not very proficient in computer operation. Due to other reasons, we changed it twice, but you patiently helped me and your work attitude was sincere and responsible. After many communications, it finally came true as I wished. The new ticket was updated smoothly. Thank you again for your hard work. FlySmarter is my first choice for future travels, and I look forward to working with you again next time.😁👍👍👍🤝✊👏
Jiming Cai
Zhenjia He
Copenhagen

I had an amazing experience with FlySmarter! I booked a flight for my honeymoon, but the airline canceled it and refused to refund my money, claiming I had accepted a flight change which I hadn’t. I was devastated as so much money seemed wasted.

I decided to contact FlySmarter, and I was blown away by their incredible service. They responded quickly and efficiently, managing to refund all my money in a very short time. They kept me updated throughout the entire process, providing excellent communication and support.

FlySmarter is truly fantastic, and I highly recommend them for their outstanding customer service and dedication. Thank you for turning a stressful situation into a positive experience!

Nice service! Appreciated.

Don't buy tickets though Flysmarter.
They manage to book our children on separate reservations numbers, so the kids where placed on separate seats.
So we paid them extra for getting us reserved seats for the family but they never paid the airline for the seats and therefore we didn't got seats together.
So we have asked them to pay us our money back, which they refuse with a claim that is it SAS that has cancel our seat reservation and therefore can it takes weeks before we maybe will get our money back.
Stay away from this company use flyscanner instead.

I got a lot of help with my missing tickets and data. Very fine services.

The company sold me a flight ticket that included baggage. After two days, I received a message stating that I would receive a refund for the baggage and that I would need to book additional baggage at the airport. I received the refound for the baggage. This is the most expensive option for extra baggage! It's no surprise that the cheapest flight ticket is chosen when one is later surprised with additional costs—this is not a pleasant experience. The wait time on the phone was very long! I was transferred to two other airlines and spent a considerable amount of time dealing with additional baggage issues. Ultimately, the problem could not be resolved, neither by the two involved airlines nor by the third-party provider FlySmarter, who distanced themselves from any responsibility. I do not recommend booking a flight through third-party providers like FlySmarter, who offer no service

I booked flights from Copenhagen via London to Miami.
The flights were changed by flysmarter to involve an extra stop over in Philadelphia and I did not want that change,so asked for the tickets to be cancelled and refunded in full.
This is my right as a consumer but flysmarter keept saying I had to deal directly with the airline.
I did this but the airline could not help and referred back to fly smarter.
I again asked them for a refund me the full amount but they will only pay this out if I accept an administrative fee of 395kroner.
I have repeatedly refused to accept this fee, as it is my consumer right within the EU to have any flights that are changed by the airline, refunded without any charges.
I am now having to take this to the travel ombudsman and am doing so out of principal as I will not pay for something that is my consumer right.
Do not use this company if you want a smooth travel.

Good prices & very efficient.

Fast response and very helpfull also when asking to book seats in advance.
Not used the tickets yet, but expect no problems with our travel

The flight company changed date of connection flight without changing the first flight. Flysmarter kept me informed and arranged the flight to my satisfaction