Fonis Reviews 

Phone just stopped working one day unexpectedly, never dropped or treated badly. Sent the phone back to Fonis in the UK and they signed for it. 3 weeks now with no responce after multiple emails, phone line is always also out of service! Have these guys gone out of buisiness? THEY HAVE MY PHONE!

I won't bore you all with the details but needless to say I've had a similar experience regarding a faulty phone as the previous reviewers. My device has now been at the Fonis service centre for nearly 3 months and it's virtually impossible to get any kind coherent response from anyone at this company.
Do I expect to see my phone again?...No!
Do I expect to find it easy to get a refund?...No!
Would I use this company again?...No!
Would I recommend this company to anyone?...No!

the worst online shopping experience i ever had, placed an order got cancelled automatically and they did send me confirmation message from their website but now status is cancelled. NOT RECOMMENDED AT ALL PLEASE AVOID FONIS.COM ITS A SCAM!!!!

When I bought my phone from Fonis, everything went well and got it on time.
However I have owned the phone less than a year and noticed one day that my phone did not start charging and soon the battery ran out and I was not able to use it any longer so I decided to send it to their offices here in the UK.
I got some replies and they said they will need to send it to Dubai to have it checked by their service team and that might take a couple of weeks.
After the latest reply I have not heard of anything (3 weeks ago), even that I have sent previous emails, Now it seems to be that their website is down, not sure if it will ever be back again?? Not happy at all. I am still waiting for my reply. I didn't get a phone number but managed to google it, have to try tomorrow to call them (I wonder if anyone will answer..).
Not a good experience at all.

The sales side of things was fine, ordered the phone and it arrived as expected. However my phone developed a fault and was continuously restarting. At first they were helpful, I sent the phone back and they sent it to the service centre. That was 3 months ago since then I've only had sparse updates. First they were waiting for a new part but was told it would be despatched to me within the week. 3 weeks past with no update so I to chase them and was told that they would be shipping it "either Thursday or Saturday". Saturday passed then I was told that the device was no longer repairable and they would have to replace it but the manager who approves replacements was away until the 16th of Jan. It's the 31st of Jan today and I've still got no response from them.

I've never experienced such poor after sales support. At a minimum a professional company can't sort things out within a week or two they will offer you a replacement or a refund. These days most companies will just send you a replacement for faulty goods.

I now regret not trying to send it directly to the manufacturer as I'd probably have a working phone by now. If there are other Fonis customers out there I'd recommend you send your broken phone back to whoever made it rather than these guys.

2nd time Iv`e bought a phone from Fonis , never had a problem, very good communication and very fast delivery. If item not in stock they contact You within 24hrs . Will use them again definitely

I buy LG G4 dual sim. Fast delivery , realy good quality . Thank you Fonis

ordered note 5 needed it to work on 02 and 4g wasn't sure what model they recommended 920cd..arrived in 2 days works mint well chuffed best phone on the market right now and at a great price..added benefit of having 4gb of ram on this model and duel sim..will only be 3gb of ram when uk model comes out...best xmas pressie ever

Ordered a Note 5 to the UK, arrived really fast without any extra charges. Perfect as expected. I'd recommend.

Satisfied, fast delivery,will buy again.

Considering your buying a Phone from a Dubai, there are some obvious disadvantages, like having to send your phone back when it gets broken. This being said, the customer service is amazing, the delivery is super fast and such good value for money!

Phone delivered quickly and hassle-free.

One note though: as the company is based in Dubai, your phone won't be eligible for European warranty. However, mine was faulty and the company managed the situation very well (phone could not be repaired so it was replaced with a new one). I would definitely recommend them!

The price of the phone was very good, super costumer service. I am happy and feeling lucky :)

Very good service.
Very short delivery time.
Phone works perfect.

The item we bought arrived fairly quickly, however the phone wasn't very well packaged. It was thrown in a jiffy bag with the charger and sent out without any other protection. Overall, a reasonably good buying experience, however the packaging does make me concerned.

I ordered Samsung phone ..the delivery was gud n fast and d product was also gud ...will definitely shop from here again in future

Great Web for Great prices.. But The Problem is i didn't Receive the Warranty Card in box..
i used to Shop from Offerbank.com which is now fonis.com and many time i have same Issue...

Very satisfyied bout the product I've purchased

Despite ordering on the weekend and expecting the delivery on wednesday, the delivery came a day early and the process has been smooth and easy.

Will definitely recommend.

Very impressed with the service. I Would definitely use it again. Quick dispatch. Thanks