The Motley Fool Australia Reviews 148

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, finding the subscription well worth the fee due to useful recommendations and clear investment advice. Many highlight the exceptional customer service, noting the staff's helpfulness, prompt responses, and professional, caring approach. Some people were dissatisfied with the communication, describing certain replies as generic or robotic. Additionally, a few customers mentioned receiving numerous emails with special deals and subscription offers, which they found unclear or excessive.

What people talk about most

Subscription

Customers consistently note positive experiences with subscription. Many reviewers express satisfaction with... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, ethical, and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the prompt, efficient, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for their... See more

Response time

Users describe positive interactions with response times. Customers consistently report prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kiarra from Motley Fool's Support Team was terrific, responded quickly and efficiently. I have subscriptions in both Share Advisor and Dividend Investor and over the years have found their share recom... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of "The Motley Fool" for several years, and I have been very impressed with their service.....down to earth investment advice, in simple language. Well worth subscription fee.... See more

Company replied

Rated 5 out of 5 stars

I never signed up for a years subscription but luckily they reimbursed been. I did pay for a $84 subscription a year ago and I must say the shares motley recommended have been good I think he has grea... See more

Company replied

Rated 5 out of 5 stars

Wealth of Information We have appreciated the wealth of information that Motley Fool provides us to give us the confidence in exploring investing in shares. We remain committed to the Share Advisor... See more

Company replied


Company details

  1. Investment Service

Written by the company

The Motley Fool Australia offers newsletters and reports providing share tips and portfolio guidance. We also cover investing basics education and ASX stock market news. The Motley Fool launched its Australian presence in 2011, and since then has grown to reach over 1 million Australians.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value for money

Great value for money - excellent content and customer service.

October 24, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

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Rated 5 out of 5 stars

Admin support excellent

thx Team, helpful advice in guiding set up of international share trading accounts, made it easy

October 17, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Happy with the service

I have been a subscriber to a number of MF's services over the years. Not all have suited me, but there was nothing wrong with what was provided. I have never had an issue with subscribing or cancelling a service. Responses from the client service team have always been very prompt.

October 16, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

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Rated 5 out of 5 stars

ETF purchase

I had a query in relation to purchasing ETF's, the response was prompt and concise.

October 15, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

PROMPT AND COURTEOUS SERVICE

I made an enquiry about my subscription,and had the information in my Gmail account within a couple of hours.
Appreciated their prompt and courteous service

October 14, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Prompt and timely support acknowledging…

Prompt and timely support acknowledging I did not want to renew my subscription which is not a reflection on MotleyFool in any way. They have provided excellent advice during the two years I was a member but I feel now that I can manage myself.

Jorma Peter Lehtonen

October 13, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

I joined and only stayed for 3 weeks .

I joined and only stayed for 3 weeks .
And on that matter, I have nothing else to say.
I got the refund back, no problems.
They are nice people .
Happy and prosperous investing to all.

October 2, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

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Rated 5 out of 5 stars

I have been a follower/subscriber for…

I have been a follower/subscriber for more than a decade and rarely - very rarely - have to contact the Fool.
But when I do ... wow - they get back to me quickly, answer my questions clearly, solve probs/issues promptly!
Well done Fools!

October 8, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Great Customer Support

Kiarra from Motley Fool's Support Team was terrific, responded quickly and efficiently. I have subscriptions in both Share Advisor and Dividend Investor and over the years have found their share recommendations highly useful, which in the long run I have made money on. I highly recommend them if you want to invest in shares.

October 7, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Service is always great

Service is always great. Subscription service and recommendations are very good!

October 3, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

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Rated 5 out of 5 stars

My request was resolved in less that 30…

My request was resolved in less that 30 minutes since I emailed customer service. I like The Motley Fool and the ethics and professionalism they have at all levels of their business.

October 1, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Easy refund

Once I subscribed and reviewed the service, I realised it wasn't what I was looking for (no fault of the provider).
I requested a refund under the 30-day refund guarantee, which was promptly done, without hassle.

September 26, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Great integrity and values driven philosophy

I found Motley Fool to be an extremely valuable investing tool. Their advice was excellent but I especially appreciate their integrity and philosophy which made me feel really comfortable being involved with them. Communication was also great.

September 26, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 2 out of 5 stars

I wanted to reduce my subscription but…

I wanted to reduce my subscription but keep my original subscription they sent me a confusing reply with a link that doesn't work

September 18, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

We’re sorry that your experience has been a frustrating one - if you'd like to reach out to membersupportAU@fool.com.au, our team will be happy to help further.

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Rated 5 out of 5 stars

Trustworthy Organisation

Extremely happy with Motley, great service and they have morals, I needed a refund and they did so promptly.

September 18, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

The Support Team were Great.

I had a great experience dealing with the support team at The Motley Fool. They were quick, understanding and professional.

September 16, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Great opportunities

Great opportunities to seek and understand more about the share market. Great for beginners and advanced. Great knowldge base and community and the team are super friendly and always willing to help

September 15, 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

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