Footactive Reviews

4,880

•

4.7

Orthopedic Shoe Store

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Review summary

Created with AI, based on recent reviews

Looking at 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the products, noting their effectiveness in relieving various foot pains like plantar fasciitis and collapsed arches. Many found the insoles and other items highly supportive and comfortable, significantly improving their mobility. The service is frequently described as speedy and efficient, with quick dispatch and delivery, making the ordering process smooth and easy. Conversely, a small portion of people felt products, such as slippers, had issues with slipping or an uncomfortable heel fit. Others found insoles uncomfortable, too narrow, or bulky, lacking adequate support.

What people talk about most

Product

Users describe positive interactions with the product, with many finding the insoles to be a "godsend" for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of products like... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the very quick and prompt... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and quick to... See more

Service

Customers consistently note positive experiences with service, frequently highlighting its speed and... See more

Reviews shaping this summary

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied

I was prescribed orthotics by the diabetic foot clinic. Custom designed for my feet but made by Footactive. They are great but I wanted more pairs for other shoes so ordered some medical grade insol... See more

Company details

Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.

Contact info

Unit 3 Murray Court, Murray Way, BA9 9RS, Wincanton, United Kingdom
01963 33088
footactive.co.uk

4.7

Excellent

5K reviews

5-star

4-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 19, 2026

Being able to speak with a real person

Being able to speak with someone who knows what they are talking about

February 25, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Mar 18, 2026

Very fast shipping and amazing…

Very fast shipping and amazing slippers. Absolute game changer for my feet!

March 11, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Mar 18, 2026

February 24, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Mar 2, 2026

I’ve tried many other makes of insoles…

I’ve tried many other makes of insoles they don’t work and if they do they soon fail tone of help, I consider detective insoles to be very comfortable and last for a long time.

February 16, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Mar 2, 2026

Great product and great customer…

Best slippers ever! Great product and great customer service.

February 23, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

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