Footactive Reviews 

4,877
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent quality of their products, particularly insoles and slippers. Customers frequently highlight how these items provide significant relief from various foot pains, such as plantar fasciitis, metatarsalgia, and collapsed arches, enabling them to walk and be active more comfortably. The service is consistently described as speedy and efficient, with many appreciating the quick delivery and ease of ordering. However, some people mentioned issues with sizing, finding products a bit big or too narrow, and a few noted that some insoles or slippers lacked sufficient grip or arch support. A small number of reviewers also experienced discomfort with certain products or delays in receiving their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding the insoles to be a godsend for... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of products like... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and simplicity of the... See more

Service

Users describe positive interactions with service, frequently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,877)

445 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good insole

I bought these after buying a different manufacturers insole, which had caused me heel blisters. These were much better. You can trim to size. Generally a bit softer & more comfortable around the edges and the heel arch firm enough for me. I use them twice daily in my dog walking boots, covering about 4-5miles. Hoping in a few weeks it will ease hip & knee pain.

March 23, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

We purchased the following

We purchased the following: Arch support slippers and FootActive Sensi Insoles for my husband. I purchased for myself GS One Arch Support Shoes.
We were delighted with all 3 products. We highly recommend, the delivery service is also excellent.

March 20, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

PTTD ankle pain relieved

Foot and ankle pain massively relieved with the insoles I bought. I was diagnosed with Posterior tibial tendon dysfunction, and recommended the FootActive Sport insoles by the NHS fracture and soft tissue clinic.

I bought the Sport insoles and Ultralight insoles. Both are fantastic, very comfortable and I was pain free from the moment I wore them. I used the instructions that came in the package to trim them to my shoes. They fit perfectly.

I’ve worn these for a couple of weeks now. I wear the Sport insoles all day in my work shoes (active job, 10 hour shifts on my feet) and the Ultralight in my other trainers after work or to the gym.

Delivery was auper quick, order was correct and arrived in perfect condition. Thank you! I will be back to buy more.

March 20, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Great experience easy to order and…

Great experience easy to order and arrived quickly not flimsy easy to trim and my son was very happy

March 24, 2026
Unprompted review
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Reply from Footactive

Thank you very much for your positive review.

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Rated 5 out of 5 stars

Would recommend

Easy to order and arrived on time. Perfect item. I like the fact I had the option to save on packaging! Thanks Footactive!

March 20, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very quick supply

Very quick supply, arrived day after order. Nice insoles, good quality

March 16, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 4 out of 5 stars

Well made easy to fit support insoles

Well made easy to fit support insoles. I chose the eco version because who needs more plastic. They are very comfy and support my wonky foot very well.
Thought they were a bit pricey.

March 10, 2026
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Reply from Footactive

Thank you very much for your positive review.

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Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. Metatarsalgia insoles arrived very promptly, good quality, clear instructions. I recommend.

March 9, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Excellent service

Excellent product and fast delivery , informative leaflet provided and a 30 day refund policy if needed.

March 9, 2026
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Reply from Footactive

Thank you very much for your positive review.

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Rated 2 out of 5 stars

I think the issue with these is that…

I think the issue with these is that they need to be individually made for each size. They felt good when I tested them outside of a shoe but after cutting into size putting in the shoe, the arch support is too far forward and comes too far under my foot. Each time I put them on, they feel very uncomfortable and feel as though they’re pushing against the sole of my foot. After awhile that feeling wears off, but I can still feel that arch support in the wrong place I’m not sure if I’ll persist with them or throw them away.

March 16, 2026
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Reply from Footactive

Dear Mr Newman,
We are sorry to see your negative review.
If the arch support feels too far forward this usually means the insole is too large and a smaller size would be more appropriate.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

Rated 5 out of 5 stars

Excellent service

Excellent service. Slippers are really comfy and has helped my foot pain. Thank you.

March 13, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly, inserts are well fitting in trainers. Takes a little while to get used to them, but the leaflet explains this, and then its strange to walk without them in..

March 12, 2026
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Reply from Footactive

Thank you very much for your positive review.

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