FootactiveReviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them sturdy, durable, and effective in providing relief for various foot conditions like plantar fasciitis and collapsed arches. Many people appreciate the comfort and support offered, often noting immediate improvement in pain and overall well-being, with some even using them for years. The service is frequently highlighted as excellent, with prompt delivery, easy ordering processes, and helpful pre-purchase advice. However, some customers also noted issues with sizing, finding products to be a bit large or not fitting comfortably into all types of footwear. A few other people also felt that some products lacked sufficient grip or caused new discomfort, and there were occasional reports of delayed delivery or unreceived orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the insoles for providing... See more

Quality

People report positive experiences with quality, highlighting that products like insoles and slippers are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting it as easy and simple, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Fast delivery. Metatarsalgia Full-Length & 3/4 length have been a godsend. Took the pressure of my sore toe. Green Steps ECO Plantar Fasciitis Insoles to wear in the house for added protection while m... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 4 out of 5 stars

Comfort

The insoles fitted well and the cut away markings were helpful. Takes a while to get used to the extra support but very comfortable after two or three times wearing for a short time each.

June 2, 2026
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Rated 5 out of 5 stars

Product excellent….service good.

Product excellent….service good.. delivery not so good … can’t remember waiting that long for my last order…

June 9, 2026
Footactive logo

Reply from Footactive

Dear Madam,
Thank you for your review.
We are sorry to see this order took a while to arrive. We did despatch it the same day but unfortunately have been let down by Royal Mail. The majority of our orders do arrive within the delivery window but there is the odd exception.
We are very pleased to hear you like the product and apologies again it took a few days to arrive.
Best regards
FootActive

Rated 5 out of 5 stars

Eliminated painful aching feet & legs

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pair to fit inside various footwear. Easy to insert, fit well & don’t move. They’ve eliminated painful aching feet & legs. Perfect.

June 8, 2026
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Rated 5 out of 5 stars

Finally found the insoles I need

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasurable. Thank you, comfort &help for my feet & legs. Totally recommend.

June 5, 2026
Rated 5 out of 5 stars

Extremely quick service

Extremely quick service. I was shocked and delighted that the insoles arrived so quickly. The product is excellent quality and I am delighted with the improvement of my heel.

June 5, 2026
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Rated 5 out of 5 stars

Good retailer - good product!

Good website, concise but quality information on products that helped me choose the most appropriate insole which has already improved an issue with Mortons Neuroma that's been getting more painful. Since using the insoles, the pain has subsided - so far, so good. I will definitely be purchasing another pair from Footactive.

June 4, 2026
Rated 5 out of 5 stars

These insoles give great relief

These insoles give great relief for my Metartarsalgia. They initially felt strange with the raised area, but I soon got used to it. I now have some in both pairs of walking boots.

May 26, 2026
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Rated 5 out of 5 stars

Great service

Great service! Loved the plastic free packaging option and the insoles are just perfect - will be trying your trainers next.

May 29, 2026
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Rated 5 out of 5 stars

Excellent product

Have purchased these high arch supports before and know they support my feet well. Used for walking boots and trainers and running trainers. Easy to order. Delivered promptly. Well packed. Easy to adjust length to fit walking trainers.

May 29, 2026

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