Footactive Reviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the insoles, which many find to be a godsend for various foot ailments, providing significant pain relief and comfort. Many people appreciate the speedy and efficient delivery service, noting that orders arrive promptly and in perfect condition. The ordering process is often described as easy, with helpful information available to guide product selection. Reviewers also highlight the excellent customer service, with some mentioning helpful pre-purchase advice and a smooth returns process. However, some customers experienced issues with product sizing, finding items to be a bit large and requiring reordering or exchanges. A few other people also felt that certain products, like slippers, lacked sufficient arch support or had design flaws such as slipping heels. Additionally, some reviewers reported that certain insoles were uncomfortable, bulky, or even caused new pain, making them unsuitable for some footwear.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and relief over the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent slippers at a good price.

My order for slippers was dealt with promptly and I received accurate information about shipping. The delivery was on time and the slippers have been a life saver. The comfort for my foot with plantar fasciitis was immediate. I have been struggling to find slippers with the right amount of support and comfort and these from Foot Active are perfect. I must find out if they do spare insoles🙄

May 5, 2026
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Rated 5 out of 5 stars

PF insoles for the win!

PF insoles were absolutely life changing.

Stopped playing golf because after a round I’d be in agony, unable to even lift my foot up. Since fitting the insoles a fortnight ago, I have played 3 or 4 times, walked all 18 holes, every round.

May 5, 2026
Rated 5 out of 5 stars

I was prescribed orthotics by the…

I was prescribed orthotics by the diabetic foot clinic.
Custom designed for my feet but made by Footactive.
They are great but I wanted more pairs for other shoes so ordered some medical grade insoles and have found that they are just as comfortable. Just ordered a plantar faciatus pair for my son. Excellent quality and comfort.

May 11, 2026
Rated 1 out of 5 stars
Footactive logo

Reply from Footactive

Dear Sir,
We are sorry to see your negative review.
We do send everything out for free including all exchanges but unfortunately we just cannot cover the cost both ways. We do make this clear in our delivery information and on our receipts.
Regards
FootActive

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Rated 5 out of 5 stars

Foot active insoles

The foot active insoles I purchased are great . I walk a lot and go to the gym These insoles are perfect for my feet. There is no pain in my feet anymore Will buy more insoles

May 6, 2026
Rated 4 out of 5 stars

Unfortunately the i have plantar…

Unfortunately the i have plantar facilities, and the arch support was too prominent for my foot, so had to return. The returns process was handle promptly, good service and good quality product, otherwise.

April 30, 2026
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Rated 5 out of 5 stars

Great product

I’m really happy with the insoles which have helped ease the plantar fasciitis pain. They’re the 3rd pair I’ve bought.

May 8, 2026
Rated 5 out of 5 stars

Great service and product

Great service, quick and easy to order. I ordered a firm insole to help with peroneal tendinitis and arch support. It’s really good, took a few days to break in but I feel such a difference and less pain. Recommended to friends and would definitely buy again. Even my dad a retired Podiatrist approved! Thank you.

May 1, 2026

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