Footactive Reviews 

4,876
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the insoles, which many find to be a godsend for various foot ailments, providing significant pain relief and comfort. Many people appreciate the speedy and efficient delivery service, noting that orders arrive promptly and in perfect condition. The ordering process is often described as easy, with helpful information available to guide product selection. Reviewers also highlight the excellent customer service, with some mentioning helpful pre-purchase advice and a smooth returns process. However, some customers experienced issues with product sizing, finding items to be a bit large and requiring reordering or exchanges. A few other people also felt that certain products, like slippers, lacked sufficient arch support or had design flaws such as slipping heels. Additionally, some reviewers reported that certain insoles were uncomfortable, bulky, or even caused new pain, making them unsuitable for some footwear.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and relief over the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4-star
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1-star

Asks customers to review

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Replied to 72% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,876)

444 reviews in the last 12 months

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Rated 5 out of 5 stars

Inner Soles Helping My Knee Pain

Came across these by a chance search as have been suffering with knee pain - likely from over pronation and wearing rugby & astro boots which typically don’t offer much support.
Bought a couple of sports pairs of inner soles and they were delivered very quickly. I was surprised at just how much better supported I feel. Hardly notice I’m wearing the boots at all.
Still getting over my knee pain but it does seem to be heading in the right direction so I’m sure these are helping.
Really pleased with the purchase.

May 7, 2026
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Rated 5 out of 5 stars

Thoroughly recommend these slippers

First time buying from Foot Active and very happy with my purchase. I suffer with plantar fasciitis and my feet were killing me, walking on hard floors in the new flat I just moved into. My heels and the balls of my feet were in so much pain so I had a look online for some slippers that had arch support as I have flat feet too. It was really hard to find slippers that ticked all the boxes for me and didn't cost a fortune. These did and were £55.00. Very happy with them and I ordered these Friday 8th of May but just after 4pm which means they get shipped out the next working day, if ordered before 4pm, they will get posted to you that day. They shipped them on Monday the 11th of May and I received them on Tuesday the 12th of May. I was so happy with the quick delivery which was also tracked by Royal Mail. These slippers have a wool lining so nice and fluffy inside. There's an elastic back and 2 packs of heel grips were provided also. I thoroughly recommend 👌🏼

May 12, 2026
Unprompted review
Footactive logo

Reply from Footactive

Thank you for your detailed review. It is great to hear you are happy with the service and products.

Rated 5 out of 5 stars

Very comfortable insoles for flat feet

Very comfortable, with a lovely soft finish. My son has sensory sensitivities and often finds things uncomfortable, and was sceptical anyway about insoles for flat feet, but took to these straight away. Detailed but easy to understand fitting instructions. I found the generous returns policy very reassuring. I will definitely buy from this company again in future.

May 5, 2026
Rated 5 out of 5 stars

“I’m really happy!

“I’m really happy with these insoles. A few months ago I was having a lot of sciatic pain, and now that I’ve started working, I spend a lot of time on my feet and walking around quite a bit. I bought the work insoles and I’ve noticed a huge difference — my legs don’t hurt as much as they used to, and the sciatica is gone (not completely, obviously), so I’m very happy.”

May 5, 2026
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Rated 5 out of 5 stars

Good quality ankle support

Ankle support arrived quickly. Secure packaging. Not worn support yet but tried it on for size when it arrived and it fits well. Appears to be good quality.

May 5, 2026
Rated 3 out of 5 stars
Footactive logo

Reply from Footactive

Dear Mr Hallows,
We are sorry to see your 3* review.
We see you ordered the Medical 3/4 insoles. These are a high density insole which should provide plenty of support under the arch. If this is not enough for your requirements the only other option would be a plastic or composite insole. Some variants of these would feel firmer under foot as they are more rigid. If you do need further advice please do contact us directly and we would be happy to help.
Regards
FootActive

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Rated 5 out of 5 stars

Great product

I emailed to ask for advice about which insoles which would most appropriate and a reply was received within a few days.
Thank you

April 20, 2026
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Rated 5 out of 5 stars

Arrived sooner than expected

Arrived sooner than expected, great service. Product as described, appears to do as it says. Had a podiatrist friend look at them and she said they look good.
May need to get more to save changing over on different shoes. Value for money ? Have to wait and see, but appear to be reasonable in comparison to the marketplace.

April 24, 2026

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