Footactive Reviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the insoles, which many find to be a godsend for various foot ailments, providing significant pain relief and comfort. Many people appreciate the speedy and efficient delivery service, noting that orders arrive promptly and in perfect condition. The ordering process is often described as easy, with helpful information available to guide product selection. Reviewers also highlight the excellent customer service, with some mentioning helpful pre-purchase advice and a smooth returns process. However, some customers experienced issues with product sizing, finding items to be a bit large and requiring reordering or exchanges. A few other people also felt that certain products, like slippers, lacked sufficient arch support or had design flaws such as slipping heels. Additionally, some reviewers reported that certain insoles were uncomfortable, bulky, or even caused new pain, making them unsuitable for some footwear.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and relief over the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

For years I've had trouble with the…

For years I've had trouble with the ball of my right foot. Resulting in it being so painful I had trouble walking. Then I found these insoles. So I've been buying these the past few years when I started doing parkruns. I actually did my first full marathon in my old ones on Sunday (Newport). Apart from having tired legs 😆 I didn't have any pain at all in the ball of my foot. Now I've popped the new ones in my new running shoes which I need to start wearing in

April 7, 2026
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Rated 5 out of 5 stars

Good product

Good product. Arrived quickly.

April 8, 2026
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Reply from Footactive

Thank you very much for your positive review.

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Rated 5 out of 5 stars

Excellent service

Excellent service. As a person who has awkward feet and normally would never send away for shoes it was extremely useful to be able to talk to the team (Karen). She was friendly, polite and knowledgeable about Plantar Fasciitis.
The trainers are great . They look good and are definitely going to be a help with supporting my feet. The delivery service was fast too.
I would happily buy from them again. Thank you. Jane.

April 10, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 4 out of 5 stars

So far so good

I am pleased with the insoles. So far they appear to be helpful with less stress on the balls of my feet. Time will tell if I would award 5*’s.

April 10, 2026
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Reply from Footactive

Thank you very much for your positive review.

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Rated 1 out of 5 stars

Ordered an item to be delivered by…

Ordered an item to be delivered by Royal Mail 24 hour tracked, but still hasn’t been received by Royal Mail a week after I received an email saying your order has shipped. Needless to say money has been taken from my account

April 9, 2026
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Reply from Footactive

Dear Mrs Robertson,
We are sorry to see your negative review.
I can confirm your order was despatched the same day the order was placed. Unfortunately, this does seem like it has gone astray in the post. Sadly, this is out of our control, but we will of course help resolve to resolve the matter.
I can see on the system you have already contacted our team, and we confirmed we would send a replacement order at once. This has been done as requested.
It is frustrating when orders aren’t delivered on time, but we have acted swiftly to rectify the matter.
Regards
FootActive

Rated 4 out of 5 stars

Excellent customer service I ordered some 3/4 metatarsal insoles

I ordered some 3/4 metatarsal insoles, unfortunately when they're in they make my shoes etc too small in length and my toes push against the end. I contacted customer services who were extremely helpful but couldn't really offer a metatarsal alternative. I was going to return them but as they were only £23 and seem to be good quality I have decided to keep them in the hope they might fit in any future footwear I buy

April 8, 2026
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Rated 3 out of 5 stars

Insole is uncomfortable.

Unfortunately, my daughter finds the product very uncomfortable. It’s expensive to keep trying things. We will probably try getting some made for her. She has standard looking feet, but perhaps over-the counter products are not going to be a solution.

April 7, 2026
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Reply from Footactive

Dear Madam,
We are sorry to see your negative review.
We do have a wide range of insoles in various densities so maybe another product may be more suitable.
Wearing orthotic insoles for the first time can seem uncomfortable as you will not be used to the support. This is quite common but if orthotics are required it is worth persevering.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Easy website.

April 7, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 3 out of 5 stars

The insole feels flimsy and not…

The insole feels flimsy and not supporting the arch

April 7, 2026
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Reply from Footactive

Dear Sir/Madam,
We are sorry to see your negative review.
We can see you ordered the FootActive Comfort. This is a medium density insole but still has a decent arch support. There is some flex after the arch but this is standard as not to be too rigid whilst walking.
We do have a wide range of insoles in differing densities so another option may be more suitable.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

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