Footgearlocker Reviews 

89
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were let down by their experience overall. Many customers received products of very poor quality, often described as cheap knock-offs that did not match the advertised brand or appearance. People frequently reported issues with their orders, such as receiving only one item when two were ordered, or the shoes being completely unwearable due to poor craftsmanship and incorrect sizing. The delivery service was also a significant concern, with many experiencing long delays, receiving incorrect tracking information, or never getting their orders at all. Furthermore, numerous consumers struggled with the refund process, facing excuses about the refund portal being down or being offered partial refunds despite not receiving the product or receiving a defective one. Conversely, a few other people also felt that the design and print of the shoes were awesome, and some were happy that their orders arrived on time.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the product quality, frequently reporting that... See more

Quality

Clients share negative opinions on quality, consistently describing products as very poor quality, horrible... See more

Order

Customers consistently express disappointment with their orders, with many reporting issues such as not... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, citing frequent non-arrivals and... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that companies... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered wife a pair on June 25,2025. Still haven’t received. Contacted them about status 3weeks in. Said they had shipped and gave me a tracking number which was China post. China post site was pitifu... See more

Rated 1 out of 5 stars

I purchased a pair of "Hey Dudes" directly from the Footgearlocker website. My order included the selection of white or black soles; I chose black. What I received was a cheap pair of knockoff with... See more

Rated 1 out of 5 stars

Horrible merchandize very poor quality. Unprofessional with their responses. Paypal took their side and didn't refund my money. I ordered 2 pairs of tennis shoes and only received one pair. The pair r... See more

Rated 1 out of 5 stars

Only reason you're getting a one is you have no choice or it would be none. My order went in a month and a half ago. Serious lack of communication,no updates,lots of misinformation,the tracking sit... See more


Company details

  1. Clothing Store

Written by the company

E-mail: support@footgearlocker.com 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM Phone: +44 7537 167808


Contact info

1.4

Bad

TrustScore 1.5 out of 5

89 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(89)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience I have ever had..

Worst experience I have ever had with an online shopping site!! Ordered Ravens shoes for my husband that should’ve been tan, black, purple and have the Ravens emblem on them, spent $70 on them all for them to come in very late and the shoes was the completely wrong order!! Not to mention the shoes that did come in are so cheaply made, really are worse than the knock off Hey Dudes from SHEIN and Temu! If I could attach a picture to this review I would, but trust me I would never purchase from this site if I were you!
I’m in the middle of trying to get a refund rn so wish me luck..

January 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible. Do not order from them. I ordered a pair of Hey Dudes with NFL team print as a Christmas present Dec 6. I never received it. Instead, this week, I received a black woman’s blouse by mistake. Footgearlocker is showing item as delivered so PayPal denied my case. Both of these companies are terrible. I’m getting rid of PayPal now too.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of snoopy dudes for my…

Ordered a pair of snoopy dudes for my mother for Christmas on 12/17. I knew they weren’t real hey dudes but they looked good enough on the website. I’ve got several email about quality check and that it was shipped. Except it in 7-14 days. Never got a tracking number and it’s been over 2 weeks now. Wish I would have seen these reviews before purchasing.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

I am a very honest person

I am a very honest person, I ordered some tennis shoes from my favorite team Cruz Azul along with my last name, yes they sent them to me they are very pretty but they did not send them to me in the correct size, they offered me a 50% discount to order them again and I accepted since I liked how they looked but they sent them to me too big again I decided to cancel them and get my money back, they asked me for photos, I sent them and they did not want to return anything, now I have 2 pairs of tennis shoes with a very large size on which I spent about $150 dollars and look what I have left from this page Fut gearlocker I do not recommend it.

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I would had seen this Trustpilot…

I wish I would had seen this Trustpilot link before I bought my boyfriend a pair of these shoes for Christmas! Not only does the die job look like a kindergartner did them, but the chemical smell is so bad we had to shove them back in the bag. The sizes are wrong and the insoles are cheap. I wish Hey Dudes knew these idiots were using their name to sell this CRAP!!
Good luck reaching them for a refund. They won't reply. Complete rip off. Don't buy!

December 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Sucks

Said I would get before Christmas and I received 1/8/25. No tracking info. The product disappointed. Can't even see the names. Not real hey dudes. So pissed off I paid $125.00 for junk. It was gifts for our parents. Now I have to find something else for them.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

What a Scam Ya Got Going Here

Ordered some Dr. Who Shoes through them as a Christmas gift on Dec. 2, got email confirmation and later received details saying the shoes were done and being shipped with an arrival estimated a few days before Christmas. It's now Jan. 7 and I've never even gotten any additional updates. I contacted the company a week before Christmas to get an update and they basically blew me off saying the shoes were still in the production phase and would ship when they ship. Not what I signed up for and paid around $70 for (including) expedited shipping. The company represents to be out of the UK, yet their merchandise is shipping via China Post (go figure). And though I do have a tracking number, it's been bouncing around China for nearly 20 days now...I highly doubt I will ever receive my order, and if I do, it will be an extremely poorly made knock off based on what I'm reading from other complaintants. Huge SCAM! Don't waset your money here.

December 2, 2024
Unprompted review
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Rated 1 out of 5 stars

Not Hey Dudes....cheap knockoffs

I ordered a pair of Grinch Hey Dudes for my husband for Christmas not knowing until they arrived that they were cheaply made knockoffs. My husband wears a size 14 Men and that is what I ordered. I have never ever questioned the size of a "size 14" shoe or had too. When the shoes arrived, they came in a plastic bag (definitely not Hey Dude) and felt like a child's shoe. I tried to put my foot in the shoe and I couldn't. I wear a women's 10. A size 14 should fall off my foot and I couldn't even get them on. For almost a week, I have emailed Footgear and they will not take responsibility for this issue and will only offer my 20% back or 50% on a reorder. I couldn't even order a shoe big enough from them to fit a size 14. I have filed a claim with the bank.

January 3, 2025
Unprompted review
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Rated 1 out of 5 stars

I recieved shoes that were not what I…

I recieved shoes that were not what I ordered. They were Red Liverpool shoes with white stripes. Well, the ones I got were Liverpool alright, white stripes with black soles, and writing on the back that was suppposed to have the lettering YNWA, instead it had YNA. This company is from England and to not know that YNWA stands for You Never Walk Alone is ridiculous. They have yet to respond to my concerns, which pretty much tells me that they are telling me to piss off. Don't buy from here.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam!!

Total scam!!! Wished I would have researched before I bought from this "company" Never received my order. AVOID THIS SITE OR PLAN ON LOSING YOUR MONEY

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

This is one of the worst rip off scam…

This is one of the worst rip off scam sites on the web. They even scammed Trust Pilot into believing it was a legit website. All of their items are cheap knock offs, & actually can be sued for claiming these are Hey Dudes! Do not buy from them unless you want to throw away your money. Buyer beware!!

December 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam alert

Scam alert! Ordered and was charged but never given an order confirmation. I emailed the company and they told me the order was not completed, but I was charged???
Also Hey Dudes do not make these

December 2, 2024
Unprompted review

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