Footworks Edinburgh LTD Reviews 

600
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning helpful customer support and reliable service. Customers frequently praise the fast delivery times, excellent packaging, and the simple, straightforward ordering process available on the user-friendly website. Consumers also highlight the exceptionally high quality and comfort of the footwear, noting that the products are durable, beautifully crafted, and fit wonderfully. People also appreciate the prompt communication and efficient handling of exchanges when items do not fit correctly. Some reviewers were not happy with specific sizing details, mentioning occasional issues with narrow fits, lack of flexibility, or the specific need for half sizes.

What people talk about most

Product

Customers report positive experiences with the product, highlighting that the footwear is high quality, well... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very fast postage,... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the helpful staff... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the high-grade... See more

Order

People report positive experiences with order, highlighting easy ordering processes and very quick service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of unique footwear. I Bought a pair of Lems having recently discovered and been recommended this brand. Am a fan of wide toe / barefoot styles. Fast delivery, great selection.

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

600 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(600)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service again

Great service again, this is my 6th pair of Lunas over many years, back to the Venado’s which I have to say are my favourites

April 22, 2025
Rated 5 out of 5 stars

Flawless service and over the top customer service

First of all all the normal stuff, delivery, communication, easy returns prompt refunds 10/10 must say not only rapid but also outside of working hours just incredible.

But what set this apart is the dedicated customer service. They took the time to speak to me and went over and above to ensure that I would find the perfect shoes for my feet.

You sometimes get efficient shops that don't really care about customers or awesome personalized service that falls down due toong waits or late refunds. I found that this guy's have it all, don't overthink it and get your shoes here, we need more shops like this and more folk like Colin, truly an awesome experience, will be back to get winter boots in a few months!

April 22, 2025
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Rated 5 out of 5 stars

Incredible customer service

I was really pleased to buy Lems from the UK. Unfortunately the boots I ordered had a fault, Footworks were amazing: replied to my email within the day and sent me a new pair of shoes by the weekend. I have been so impressed and so delighted by my shoes and the Footworks company.

April 19, 2025
Unprompted review
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