Forces Mutual Reviews 260

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of setting up various insurances easy and understandable. Many people appreciate the personalized approach, with advisors going above and beyond to find suitable policies and explain all details transparently. The service is frequently described as excellent, efficient, and supportive, with consumers noting the ease of their overall experience and the value for money. However, some customers also noted dissatisfaction with the service, describing it as a "nightmare of misinformation and silence." A few other people also felt that the company's low monthly payments might indicate a reason for disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Service

People report positive experiences with service. Customers praise the helpful and efficient service, with... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the helpful and engaging staff... See more

Price

Consumers find price to be positive, often securing competitive quotes and significant savings. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more

Company replied

Rated 5 out of 5 stars

Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more

Company replied

Rated 5 out of 5 stars

Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.


Contact info

4.8

Excellent

TrustScore 5 out of 5

260 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Laura was fantastic on the breakdown of…

Laura was fantastic on the breakdown of all the documents relating to my kit cover and life assurance.
Laura with above and beyond to get me the right cover , as well as calling me after my shift just to confirm I got everything.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Forces Mutual RAF Akrotiri

Forces Mutual based out of RAF Akrotiri. An extremely helpful bunch with a lot of my last minute Insurance needs being met by James in a very quick matter of time. Friendly service with a rapid turn around. I'd highly recommend Forces Mutual for your kit and car Insurance needs.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Laura was excellent in dealing with me as a potential client and she was able to put me at ease about any doubts that I had concerning the life insurance with Royal London. Perfect customer service and the process was flawless.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer!

I have had various dealings with Forces Mutual. I have received nothing but positive, friendly help. Highly recommend!

Also a personal mention to Natasha Humphry. Nothing but 5* help with a smile!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Well Detailed

Have been having meetings with my advisor Paula Blatch , not once but multiple times till I could get to understand the whole process. She’s explained to me in details and I’m glad she’s my advisor

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

FM advisor gave great help and advice

FM advisor Mallory Kerr gave great help and advice in choosing affordable and comprehensive insurance plans. Just filled out a few forms, simple and easy process. Now have great peace of mind knowing I'm covered 24/7, anywhere. Highly recommended.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

I've been struggling to understand how…

I've been struggling to understand how to maintain and stick to a budget financially over the years. It was only until I had a long and well detailed talk and meeting with Cherie Jones that she was able to give me some support, guidance, clarity and future budgeting reschemes which i have not been able to receive from anyone else. Cherie has additionally helped me with a couple of Insurance coverages which i have always found confusing in the past to complete and understand.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free

Ross was professional, knowledgeable and understood my needs for a wide range of products. Definatley recommended.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Needed to change our insurance provider…

Needed to change our insurance provider and went to speak with Debbie Bloss. Debbie is fantastic. Great customer service/support. She was very helpful when we discovered a little hiccup. She offers a relaxing environment and is very efficient. Would definitely recommend popping into her office and having a chat about any insurance needs.

September 12, 2024
Unprompted review

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