Forces Mutual Reviews 260

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of setting up various insurances easy and understandable. Many people appreciate the personalized approach, with advisors going above and beyond to find suitable policies and explain all details transparently. The service is frequently described as excellent, efficient, and supportive, with consumers noting the ease of their overall experience and the value for money. However, some customers also noted dissatisfaction with the service, describing it as a "nightmare of misinformation and silence." A few other people also felt that the company's low monthly payments might indicate a reason for disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Service

People report positive experiences with service. Customers praise the helpful and efficient service, with... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the helpful and engaging staff... See more

Price

Consumers find price to be positive, often securing competitive quotes and significant savings. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more

Company replied

Rated 5 out of 5 stars

Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more

Company replied

Rated 5 out of 5 stars

Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.


Contact info

4.8

Excellent

TrustScore 5 out of 5

260 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Policies

Great advisor, Lisa Buffey, went through my finances and then went through serval difference polices and looked at the differences with the companies. Did not push anything on the what so ever even though I had life insurance we re assessed it and found an insurance with more payout. Less cost would recommend!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , I would define as a top notch beyond the level and really helpful , I am well chuffed and would recommend Karoline Campbell to all people out there and stick with forces mutual . I was paying to vitality point less .

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Forces Mutual

Sophie explained all products available to me and was happy to create an initial quote. On accepting the quotes, Sophie was in contact with me to say she’d had a cancellation and could finalise the paperwork that day. Again, Sophie explained everything throughly.
Great experience overall and highly recommended.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ross was excellent at helping me get a quote and package agreed. I have struggled in the past two years to find life insurance and he was great.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

James was very friendly and very…

James was very friendly and very knowledgeable, answering all the questions I asked in great detail and in a warm manner that made the appointment enjoyable.

Both myself and my wife left happy with the policy we took out and confident we knew everything we needed to know.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Quick, easy and very reasonable.

I had been unsure about travel insurance with an overseas posting and contacted Debbie Bloss. She talked me through the options and answered all my questions in our first meeting so all I had to do was send over the paperwork. Very simple and much more reasonably priced than I was expecting to cover our family.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

I was well informed of the…

I was well informed of the possibilities that could happen and why i should have insurance to back me up, and it was explained to me to the very least details

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Clear, Concise and very Professional

All information presented was very clear and understandable especially coming from the common wealth. My questions were answered with ease and great suggestions and communication made.

Sophie was very welcoming and efficient in providing a suitable breakdown and package for my personal and professional needs. She made me feel secured in my commitment and decision.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

It was great

It was great
She was very friendly . At first I was thinking of having an insurance with Forces Mutual but then she explained everything so specifically and it changed my mind.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had an appointment this morning with Lisa Buffey and she was extremely helpful. She did not give me any pricing that was not affordable for me. I would definitely recommend forced mutual to anyone considering.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Paula Blanch absolute hero

Paula Blanch made it extremely easy and simple to understand what was available to myself being a royal marine and the various other products compared with one another there and then. She was open and honest with the questions I had and made it very fluent with pointing me in the direction of answers and choices. Paula also made it very clear of the support available post conversation too.

November 13, 2024
Unprompted review

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