Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more
Company replied
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.8
Excellent
260 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Great having insurance that’s forces specific. It was easy to get online quote and great price
March 11, 2026
Reply from Forces Mutual
Hi Jane,
Thank you for taking time to leave a positive review, we are pleased you found the online journey easy to navigate and you were happy with your premium.
We will ensure your feedback is shared with the wider team,
Clare - Regional Manager
Had sophie as my advisor
Had sophie as my advisor she was fantastic very helpful
February 18, 2026
Unprompted review
Reply from Forces Mutual
Hi Callum,
Thank you for taking the time to leave a positive review. We are pleased to hear that Sophie was helpful, we will ensure this is shared with Sophie and the wider team,
Clare - Regional Manager
Jennie was very helpful
Jennie was very helpful. Took me through all the policies
February 6, 2026
Unprompted review
Reply from Forces Mutual
Hi Pricilla,
Thank you for taking the time to leave a positive review. We are pleased to hear that Jennie was helpful, we will ensure this is shared with Jennie and the wider team,
Clare - Regional Manager
Reply from Forces Mutual
Hi Jordan,
Thank you for taking the time to leave a positive review. We are pleased to hear that our advisor was helpful, we will ensure this is shared with the wider team,
Clare - Regional Manager
Very easy to set up
Very easy to set up. Kind workers. Supplied plenty of information which made it easier to choose the right insurance.
March 4, 2026
Unprompted review
Reply from Forces Mutual
Hi Alfie,
Thank you for taking the time to leave a positive review, we are delighted our advisor was able to help.
We will ensure your feedback is shared with the team.
Clare - Regional Manager
Definitely recommended
I found Paula to be very helpful, she explained all the information and details very thoroughly. If I need any more help I’ll definitely be going back to her.
February 11, 2026
Unprompted review
Reply from Forces Mutual
Hi James
Thank you for taking the time to leave a positive review, we are happy to hear Paula was helpful and thorough.
We will ensure your feedback is shared with Paula and the team.
Clare - Regional Manager
She took her time to explain everything…
She took her time to explain everything and provide me with a lot of options and ideas to choose from.
February 16, 2026
Unprompted review
Reply from Forces Mutual
Hi Oheneba,
Thank you for taking the time to leave a positive review, we are delighted our advisor was able to help with options to meet your needs.
We will ensure your feedback is shared with the team.
Clare - Regional Manager
Helped me find the best insurance for…
Helped me find the best insurance for me and then helped when issues arose in the process and followed up if things were missing
February 18, 2026
Unprompted review
Reply from Forces Mutual
Hi Vinnie,
Thank you for taking the time to leave a positive review, we are delighted our advisor was able to help throughout the process of setting your cover up.
We will ensure your feedback is shared with the team.
Clare - Regional Manager
Life insurance
My Partner and I wanted to set up a life insurance policy, so I sought guidence from Forces Mutual.
After giving Lisa Buffey (Forces Mutual) a call to discuss some options, I was able to arrange a face to face meeting for the next day.
Lisa was very helpful, she took me through the process step by step and explained everything carefully with full transparency.
By the end of the meeting, Lisa provided me with several policy options that best suited my situation as well as the knowledge for me to make an informed decision.
My experience with Forces Mutual was excellent and I would recommend them to anyone.
February 25, 2026
Unprompted review
Reply from Forces Mutual
Hi Ash,
Thank you for leaving positive feedback for Lisa. We are very happy to hear you had an excellent experience and that you would recommend us.
We will ensure this gets fed back to Lisa and the rest of the team.
Heidi
Regional Manager
Great Representative
Had a great briefing from Sophie who really explained things well. We then had a meeting afterwards where we went in to depth about my needs and she was really accommodating and honest with everything. Highly recommended
January 26, 2026
Unprompted review
Reply from Forces Mutual
Hi Samuel,
Many thanks for taking the time to leave a review for Sophie. Its great to hear she explained things well and that she was accommodating and honest.
We will feed this back to Sophie and the rest of the team.
Heidi
Regional Manager
Really engaging and helpful staff who…
Really engaging and helpful staff who explain everything to a great degree
February 26, 2026
Unprompted review
Reply from Forces Mutual
Thank you Cam for taking the time to feedback, we appreciate you leaving a positive review.
Heidi
Regional Manager
Really thorough
Really thorough, explained everything perfectly and always had my best interests.
January 16, 2026
Unprompted review
Reply from Forces Mutual
Hi Spike,
Many thanks for leaving us positive feedback, its great to hear you had everything thoroughly explained to you.
Heidi
Regional Manager
The girls were friendly,
The girls were friendly,
Polite, unjudgemental and really easy to work with.
February 10, 2026
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a review, we are pleased that you had a positive experience and will share your feedback with the wider team.
Clare - Regional Manager
Sally was excellent
Sally was excellent. Made the whole process simple and answered any questions I asked.
February 14, 2026
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a review for Sally. We are happy to hear that she made the process simple and your questions where answered so you had all the information you needed to make an informed choice.
We will share your feedback with Sally and the wider team.
Clare - Regional Manager
Excellent Service from advisor Jennie Lewis
I recently joined Royal London insurance and I was supported by a very friendly and professional advisor, Jennie Lewis. She explained everything clearly and made sure I fully understood my insurance options. It makes such a difference when the person on the other end of the phone is knowledgeable, patient, and genuinely polite.
Thank you, Jennie — I’m very happy and satisfied with the insurance I’ve taken out, and your guidance made the whole process easy and reassuring.
February 4, 2026
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave positive feedback for Jennie. Its great to hear she explained everything clearly and ensured you fully understood your options.
We will share your review with Jennie and the wider team.
Heidi
Regional Manager
Sophie at forces mutal was so helpful
Sophie at forces mutal was so helpful - she looked into my circumstances on an individual level, being very empathetic and giving me as much time as needed. Her solutions has ensured I am no covered in areas I was even unaware of, and potentially saving me £100pcm on a plan which the company was charging me for a dept consolidation plan (Sophie was able to sign post me to one which doesn't). I will always be grateful for her help.
February 12, 2026
Unprompted review
Reply from Forces Mutual
Hi Rebecca,
Many thanks for leaving a positive review for Sophie. Its fantastic to hear you were happy with the service she provided and you found her helpful.
We appreciate the time you have taken to leave feedback and will ensure we share this with Sophie.
Heidi
Regional Manager
Sophie made the process extremely easy…
Sophie made the process extremely easy and spoke it in a way I could understand clearly and the whole process was user friendly. The atmosphere was nice and open and I felt I could answer questions honestly. I really appreciated the time spent by Sophie to help me with any question I had
February 12, 2026
Unprompted review
Reply from Forces Mutual
Hi Amanda,
Thank you for your positive feedback. Its great to hear Sophie made the process extremely easy for you. We will ensure this gets fedback to Sophie and the wider team.
Heidi
Regional Manager
Direct renewal is best with Forces Mutual.
Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renewal quote was better then any I found using compare websites. Renewing directly with Forces Mutal is saving me in excess of £600 for the next 12 months cover. Thank you Lynne. :)
February 13, 2026
Unprompted review
Reply from Forces Mutual
Hi Barry,
Many thanks for leaving positive feedback for Lynne. We're delighted to hear you were happy with the quote and service provided and appreciate you taking the time to leave a review.
Heidi
Regional Manager
I am new at this one so let’s see
February 5, 2026
Reply from Forces Mutual
Thanks for taking the time to leave a review. We hope you will be happy with the service provided.
Heidi
Regional Manager
Failure to honor their own policies
We are extremely disappointed with the service or lack of from this company. We made a valid claim that was approved for payout, but since then, it has been a nightmare of misinformation and silence. Every time we call, we are given a different story or told there is a 'technical issue' with the payment. It’s clear they are just fobbing us off in hopes that we stop calling. Avoid this company!
January 30, 2026
Unprompted review
Reply from Forces Mutual
We are sorry to hear you are unhappy with the service provided.
We have requested further details from you so we can look into this further, however we haven't yet heard back from you.
If you change your mind please get in contact.
https://www.forcesmutual.org/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.