Forces Mutual Reviews 260

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of setting up various insurances easy and understandable. Many people appreciate the personalized approach, with advisors going above and beyond to find suitable policies and explain all details transparently. The service is frequently described as excellent, efficient, and supportive, with consumers noting the ease of their overall experience and the value for money. However, some customers also noted dissatisfaction with the service, describing it as a "nightmare of misinformation and silence." A few other people also felt that the company's low monthly payments might indicate a reason for disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Service

People report positive experiences with service. Customers praise the helpful and efficient service, with... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the helpful and engaging staff... See more

Price

Consumers find price to be positive, often securing competitive quotes and significant savings. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more

Company replied

Rated 5 out of 5 stars

Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more

Company replied

Rated 5 out of 5 stars

Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.


Contact info

4.8

Excellent

TrustScore 5 out of 5

260 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Sam explained everything I need to know…

Sam explained everything I need to know and it was really helpful for me to understand the product

July 24, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Barbara,

Thanks for leaving a positive review for Sam. We're glad to hear you feel Sam explained everything well so you could fully understand the product.

Heidi

Regional Manager

Rated 5 out of 5 stars

Quality of Service excellent

My wife and I contacted Jennie in relation to seeking advice for Life Cover and she enabled and guided us through the process in a most excellent manner

September 6, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Thank you for sharing such great feedback for Jennie.

We are delighted to hear she provided you with an excellent service.

We will ensure your feedback is shared with Jennie and the wider team.

Heidi

Regional Manager

Rated 5 out of 5 stars

James in Episkopi Garrison branch was…

James in Episkopi Garrison branch was absolutely brilliant. He was very helpful and offered the best package for us. I would highly recommend James to everyone.

July 3, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Jit,

Many thanks for taking the time to leave a positive review for James, we are delighted to hear you found him helpful and that you would recommend him to others.

Heidi

Regional Manager

Rated 5 out of 5 stars

My enquiry was resolved quickly and efficiently

Paula explained everything I was unsure about and gave me sound advice to allow me to get the best policy.

She was easy to talk to and answered all my questions. I would recommend them to anyone in the same or similar situation to myself.

August 7, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Alex,

Thank you for sharing your positive feedback.
Its great to hear you are happy with the customer service provided by Paula and that you would recommend her to others.

We really appreciate you taking the time to write a review.

Heidi

Regional Manager

Rated 5 out of 5 stars

Sophie is a true asset to the Forces…

Sophie is a true asset to the Forces Mutual team. Treated both my partner and me with the utmost professionalism and care throughout our interactions.

Sophie's extensive experience and in-depth knowledge were clear as they not only answered all our questions but also took the time to explain various policy clauses that would typically be unfamiliar to those outside the insurance industry. This helped us feel fully informed and confident in our decisions.

I highly recommend Sophie to anyone looking to consolidate their insurance policies or seeking guidance to better protect themselves against future risks. I will certainly be recommending both Sophie and Forces Mutual to my colleagues in the future.

August 12, 2025
Unprompted review
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Reply from Forces Mutual

Hi James,

Thank you for sharing such great feedback for Sophie. She certainly is a true asset to us at FM.

We are delighted to hear she provided you with a professional service and that you would recommend Sophie & Forces Mutual to your colleagues in the future.

Heidi

Regional Manager

Rated 5 out of 5 stars

Working with Ashleigh!

Worked and still work with Ashleigh. She is definitely the best! She is always on time with her calls and takes you through the process smoothly; carefully explaining each step! She is definitely an asset for Forces Mutual.

August 6, 2025
Unprompted review
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Reply from Forces Mutual

Hi Mawunyo,
Thank you for taking the time to leave Ashleigh a positive review, its great to hear that your happy with the service she provided. We really appreciate your feedback,

Clare
Regional Manager

Rated 5 out of 5 stars

Karoline is simply fantastic!

Karoline has been simply fantastic in supporting me to arrange all of my various insurance policies. Without her support I would not have had the cover that I needed.

Thank you Karoline! Your hard work is very much appreciated and I am very grateful.

August 13, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Alfred,
Thank you for taking the time to leave Karoline a review, its great to hear that her work has had such a positive impact. We really appreciate your feedback,

Clare
Regional Manager

Rated 4 out of 5 stars

Karoline

Karoline was very helpful and didn’t seem to try push anything and left it all to be my decision of what I thought I needed

August 7, 2025
Unprompted review
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Reply from Forces Mutual

Hi Kieran,

Thanks for taking the time to leave a positive review for Karoline.

Its great to hear you were happy with the service she provided and we really appreciate your feedback.

Heidi

Regional Manager

Rated 5 out of 5 stars

Natasha was very helpful

Natasha was very helpful, patient and thorough in her explainations.

August 5, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Kate,
Thank you for taking the time to leave a Natasha a review. Its lovely to hear about a positive experience and always appreciate feedback.

Clare
Regional Manager - South

Rated 5 out of 5 stars

First class customer service to get the best deal

After having some issues with the insurance broker called - First Central, I spoke to a lovely lady, Sue Stott, from Forces Mutual who sorted my car insurance promptly. She was extremely polite, knowledgeable and above all else, she ensured that my issues with my insurance were solved, despite the difficult circumstances caused by First Central. Nowadays everything seems to only try to get more money out of you, so it’s really refreshing to see someone go out of their way to help others.

I would like to thank her for everything she has done for me and would recommend others to go with the Forces Mutual to receive this First class service! (10 out of 10) Thank you.

August 8, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Thank you for sharing such lovely feedback for Sue.

We are delighted to hear she provided you with a first class service and that you would recommend Forces Mutual to others.

We will ensure your feedback is shared with Sue and the wider team.

Heidi

Regional Manager

Rated 5 out of 5 stars

Made it very easy to understand what…

Made it very easy to understand what they can do for you

August 4, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Many thanks for your positive review Nathan. Glad to hear your experience with us, and what we can offer, was easy to understand.

Heidi

Regional Manager

Rated 5 out of 5 stars

Above and beyond

Ross spent a full year working with us as our circumstances changed and we identified what we could afford vs what we needed. The experience he gave us was patient and supportive and we cannot thank him enough. He helped us find the products that were best for us, and then did it again, and again as our circumstances changed.

Thanks Ross, we appreciate your patience and hard work.

July 1, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hi Mark,

Many thanks for taking the time to share your appreciation for Ross. Your message highlights the qualities that Ross brings to his role—Patience, support, and commitment to customer service.

We will ensure that your feedback is shared with Ross and the wider team. Recognition like this inspires us all to continue delivering the highest level of care to our customers.

Heidi

Regional Manager

Rated 5 out of 5 stars

Forces mutual has great options and my…

Forces mutual has great options and my meeting with Laura was great, she’s great to talk to and was very friendly.

July 10, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Hello Robert,

Many thanks for taking the time to share your feedback with us. We're delighted to hear your meeting with Laura was a positive one.

Kind regards,

Heidi

Rated 5 out of 5 stars

Helpful and prompt

Sophie was exceptionally helpful and straight forward. There was nothing hidden and or kept secret, any sort of exclusions or anything I queried was answered well and quelled any worries. Didn’t mess me around, all in all fantastic service.

July 15, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Thank you for your feedback regarding your positive experience with Forces Mutual.
Its great to hear you've had a positive experience and that Sophie was able to assist you in a straight forward and helpful manner.

Kind regards,

Heidi

Regional Manager

Rated 5 out of 5 stars

Dianne Robertson (SBA Cyprus Sales)

Dianne Robertson (SBA Cyprus Sales Supervisor) of Forces Mutual is an absolute superstar. She made the process of insuring two vehicles in Cyprus and arranging Marine Insurance as easy as possible. I would highly recommend her services. Outstanding.

July 13, 2025
Unprompted review
Forces Mutual logo

Reply from Forces Mutual

Dear Mr. McAdam,

Thank you for sharing such great feedback for Dianne.

We really appreciate you taking the time to write a review of your experience and delighted to hear that Dianne made the insurance process easy for you.

Kind regards,

Heidi

Regional Manager.

Rated 5 out of 5 stars

If only all insurance policy renewals…

If only all insurance policy renewals were this easy! In and out with a better deal each time, super efficient and everything is clearly explained and understood.
Thanks for the help as always Dianne Robertson - SBA Cyprus Sales Advisor .

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

Worked with Sophie Travers from Forces Mutual and she was brilliant. Not knowing what exactly I needed at the beginning she worked with me over a number of sessions to identify what was the right package for me. She was very accommodating and understanding and I never felt rushed or pressured at any point. I will definitely be going back to Sophie again for insurance advice in the future.

July 2, 2025
Unprompted review

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