Forces Mutual Reviews 260

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of setting up various insurances easy and understandable. Many people appreciate the personalized approach, with advisors going above and beyond to find suitable policies and explain all details transparently. The service is frequently described as excellent, efficient, and supportive, with consumers noting the ease of their overall experience and the value for money. However, some customers also noted dissatisfaction with the service, describing it as a "nightmare of misinformation and silence." A few other people also felt that the company's low monthly payments might indicate a reason for disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Service

People report positive experiences with service. Customers praise the helpful and efficient service, with... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the helpful and engaging staff... See more

Price

Consumers find price to be positive, often securing competitive quotes and significant savings. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more

Company replied

Rated 5 out of 5 stars

Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more

Company replied

Rated 5 out of 5 stars

Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.


Contact info

4.8

Excellent

TrustScore 5 out of 5

260 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Karoline helped my wife and I to get…

Karoline helped my wife and I to get the best policy when we called her. She came over and we did everything at the comfort of our home. When she found out that our little one had disabilities, he recommended a free respite for my family. It doesn’t get better than this.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great support and guidance.

We were guided by Jennie Lewis through our insurance quote and set up. She quickly built rapport me and my wife making us feel comfortable when discussing sensitive personal information required for life and critical illness insurance. Would recommend discussing with forces mutual as they understand military life.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Member of staff - Sarah

Sarah took my call and answered my queries and everything was resolved in a timely manner. Very polite and helpful.
Would definitely recommend her help

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had excellent service by Jennie…

I had excellent service by Jennie Lewis, was looking at getting life insurance and she talked me through the whole process finding quotes that was much cheaper than I could find online. The experience was very easy from start to Finnish. Thanks again Jennie.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

SAM IS A STAR!

Sam was great, so much help, very supportive. When I need her she is always one call away. Couldn’t recommend more!!
She deserves a week in the Caribbean paid for by Forces mutual.

May 12, 2025
Unprompted review
Rated 4 out of 5 stars

Sam’s reception was awesome

Sam’s reception was awesome. She explained to our understanding, the insurance policy.
The most intriguing aspect was how she advised us to choose our insurance policy based on our marital status and financial expenditure.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah was absolutely amazing with the…

Sarah was absolutely amazing with the three times i have spoken to her. She repeatedly portrayed herself with the upmost professionalism. She was so helpful and was patient with me over the phone. And made my enquires so much easier! Sarah deserves a praise!

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the Company

Very disappointed with the Company - handling of claims is very (very slow). The deal you get is not worth the work you have to do to get the claim (at least in my case). Low monthly payments for a reason probably - very reluctant in paying claims. Would not recommend personally.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Had a meeting with Sam regarding my…

Had a meeting with Sam regarding my life insurance. I found Sam extremely friendly, after listening to my needs she advised me on what products came available, with no pressure and non pushy which is very important. After going away to read on what was being offered I arranged another meeting to sign up

I found Sam to have a very calm manner but at the same time very professional throughout. I would 100% recommend forces mutual and Sam for any insurances need.

April 3, 2025
Unprompted review

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