I love all the training from the Pixie's. The productivity challenge (new format for 2026 is awesome) makes my membership so valuable. I'm learning more about Forever storage and grateful for my Forev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I purchased Digital Art. The Forever website makes finding digital art fun and easy. I can search by designer or keyword or most recent and find specific items. The Forever website updates are grea... See more
Company replied
I was very concerned about sending my box of irreplaceable tapes with the freezing weather that's going on back there. The woman I spoke to was very gracious and understanding. She offered to extend... See more
Company replied
Kathy Winters is a wonderful ambassador. She was so very helpful, kind and attentive. The digitized thumb drive is great and my family is really enjoying seeing themselves in their growing up years... See more
Company replied
Company details
- #5 of 8 best companies in Cloud Storage Service
- #13 of 45 best companies in Media Company
- #12 of 24 best companies in Photo Printing Service
- #4 of 6 best companies in Photo Restoration Service
- #4 of 4 best companies in Scrapbooking Store
About FOREVER
Written by the company
FOREVER is your #1 trusted source for digitization, cloud storage, printing, and more. We're a one-stop shop for all of your memories.
Contact info
United States
- 1-888-367-3837
- support@forever.com
- forever.com
4.6
Excellent
5K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
software expensive and glitchy, printing expensive but usually very good
I don't use the software frequently, due to so much glitchiness, and having to re-learn it every time I pull it up. It is not very user friendly.
The printing of the albums is very good, but this last one I ordered for my daughter, which at 1/2 price was over $150, had a warped cover when it arrived. It was a hardcover album of her wedding. I had it shipped to her house in a different state, so I was not aware of the warped cover until I went to visit. I was very disappointed for the price point of the album, and because previous printing has been so good.
January 14, 2026
Reply from FOREVER
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced with the software and that the album arrived with a warped cover, especially for such a meaningful project.
Please reach out to our Client Care team ( support@forever.com ) at FOREVER so we can review the issue with the album and work toward a resolution. We truly appreciate you bringing this to our attention.
Process is great
The process from review, uploading, ordering, to receiving the printed book are easy and efficient. The quality of the books is excellent which is why I will always print my books from Forever.
February 20, 2026
Reply from FOREVER
Thank you for your wonderful review!
We’re so glad the entire process—from uploading to receiving your book—was easy and efficient, and that you’re happy with the quality. We truly appreciate your continued support of FOREVER!
Reply from FOREVER
Thank you for your feedback.
We’re glad to hear that most of your printed projects turned out well, but we’re sorry that one didn’t meet expectations. Please feel free to reach out to our Client Care team support@forever.com at FOREVER so we can take a closer look and help.
Reply from FOREVER
Thank you for your review!
We’re so glad to hear your Ambassador Jenny-Lynn provided great support. We truly appreciate you choosing FOREVER!
I was impressed to receive a quick phone pickup
I was impressed to receive a phone pick-up within minutes of calling. Luckily my issues was quickly resolved without any real input, as I had already shut down my computer for the second time.
March 7, 2026
Reply from FOREVER
Thank you for your review!
We’re so glad your call was answered quickly and that the issue resolved smoothly. We appreciate you choosing FOREVER!
I was locked out of a project and in a…
I was locked out of a project and in a panic because I was heading to a Scrapbooking event the next day. They solved it for me!
February 19, 2026
Reply from FOREVER
Thank you for sharing your experience! We’re so glad we could help you regain access to your project in time for your scrapbooking event. We know how stressful it can be to run into issues right before an important deadline, and we’re happy we could get you back on track quickly.
We appreciate your kind words and are always here to help with anything you need in the future.
Reply from FOREVER
Thank you for your kind review!
We’re so glad to hear our phone support team has been helpful in answering your questions. Thank you for choosing FOREVER!
I ordered an album on February 3, 2026
I ordered an album on February 3, 2026, and it arrived right on schedule. However, I was disappointed with the final product, as several pictures turned out very dark. After reaching out to Forever Support multiple times, I was assured that a new, adjusted album would be sent to me. While I haven't received it yet, I appreciate Forever's commitment to resolving the issue.
What really caught my attention was a card from a company called Pixory included in the original album parcel. Since then, I have been receiving daily emails from Pixory promoting their photo album printing deals, which ultimately led me to unsubscribe due to the sheer volume of messages. When I inquired with Kaylene Haller from support about this situation, I didn't receive a clear explanation—just a suggestion to unsubscribe.
I’m curious about how Pixory got involved with Forever, especially since I was under the impression that Forever operated its own printing department. I look forward to a prompt clarification on this matter.
February 24, 2026
Reply from FOREVER
Thank you for sharing your experience with us. We’re glad your album arrived on schedule, but we’re very sorry to hear that some of your photos came out darker than expected. We understand how disappointing this can be and appreciate your patience as we work to send you a corrected album.
To clarify, the printer that produces our photo books is not Pixory; however, Pixory does print for their own customers. It appears that incorrect information was added to your order, and we sincerely apologize for the mistake. This issue has been forwarded to the appropriate team for review.
If you have any other questions or need further assistance, please reach out to our Client Care team at support@forever.com they’re always happy to help.
Reply from FOREVER
Thank you for your feedback! We’re glad you found our service fast and efficient, and that the information we shared was helpful. We appreciate you taking the time to let us know!
Reply from FOREVER
Thank you for your feedback! We’re thrilled to hear your prints arrived quickly and that you’re happy with the quality. We appreciate you choosing Forever and hope to serve you again soon!
Forever Forever!
Forever provides so much digital art for doing my scrapbooks, prints them beautifully, and is responsive to customer problems.
February 22, 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoy our digital art offerings, are happy with the quality of your prints, and appreciate our responsive support. It means a lot to us to know we’re helping you create beautiful scrapbooks!
We look forward to continuing to support your creative projects.
Pages cut off past the trimming lines
I had my 197 page book reprinted because the 1st time the pages were not lined up and colors were not vibrant. I was told they were getting a new printer. So after it was reprinted, it was brighter and pages lined up. BUT now the new printer did not adhere to the trimming lines and some of my text was almost cut off on multiple pages. I even made sure I had the latest upgrade and verified every page before resubmitting for printing. And like others have reported, one of the book corners was damaged. Very disappointing.
July 31, 2025
Reply from FOREVER
Thank you for taking the time to share this detailed feedback. We’re truly sorry to hear about your experience with the reprint.
Please reach out to our support team at FOREVER so we can review your order and make this right. We sincerely appreciate your patience and the care you put into creating your 197-page book, and we want you to have a finished product you absolutely love.
pictures turned out .
February 20, 2026
Reply from FOREVER
Thank you for your review!
We’re so glad your pictures turned out well. We appreciate you choosing FOREVER to preserve your memories!
Phone call was answered right away and…
Phone call was answered right away and explanation to my question given as well as an email sent with instructions.
February 14, 2026
Reply from FOREVER
Thank you for your kind feedback!
We’re so glad your call was answered promptly and that the follow-up instructions were helpful. We appreciate you choosing FOREVER!
It was super easy and I received my…
It was super easy and I received my originals in a timely fashion!
February 19, 2026
Reply from FOREVER
Thank you for your review!
We’re so glad the digitization process was easy and that your originals were returned quickly. Thank you for trusting FOREVER with your memories!
Thank you helping me get what I needed
Thank you helping me get what I needed. I appreciate the refund so I could purchase
February 21, 2026
Reply from FOREVER
Thank you for your kind words!
We’re so glad we could help you get what you needed and assist with the refund so you could complete your purchase. We truly appreciate you choosing FOREVER!
It was simply and easy to order
It was simply and easy to order. I love the friendly service and personal help.
February 20, 2026
Reply from FOREVER
Thank you for your kind review!
We’re so glad ordering was simple and easy, and that you enjoyed the friendly, personal service. We truly appreciate you choosing FOREVER!
Great Products!
The Forever software is so easy to use. And I was able to create a beautiful album for a non-profit I volunteer for that grants wishes to adults with terminal illnesses. The album contains photos of all of our 2025 wishes! The Forever album is absolutely beautiful. It also shipped quickly.
February 20, 2026
Reply from FOREVER
Thank you so much for sharing this!
We’re honored that you chose FOREVER to create such a meaningful album. What a beautiful way to celebrate the 2025 wishes and the important work you’re doing. We’re so glad the software was easy to use and that your album arrived quickly.
The person I worked with was…
The person I worked with was knowledgeable regarding the tool and was able to help be gain access back into my project.
February 11, 2026
Reply from FOREVER
Thank you for your kind feedback!
We’re so glad our team member was able to help you regain access to your project and provide knowledgeable support. We truly appreciate you choosing FOREVER!
Deal of the Day…
I love checking out the Deal of the Day for digital content. Today it was well timed as we are heading to the “Happiest Place on Earth” soon and the “Make a Wish Upon a Star” bundle will be perfect for scrapbooking those memories!!
February 28, 2026
Reply from FOREVER
Thank you for your wonderful review! We’re so glad you’re enjoying the Deal of the Day and found something perfect for your upcoming memories. Happy creating!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.