Livewell has been wonderful to work with. Quick responsiveness and very detail oriented. Would highly recommend. Shipments occur with UPS and that is where any issues have occurred. Don’t expect next... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Well, in my personal opinion it was practical to do this on line. There are steps to follow, cost to pay, information to read, and i beleive a person should know well about their medication and ask q... See more
I will like to have live conversation/consultation as opposed waiting for two days to get a response. I almost cancelled my service because I was expecting a prompt that I have a message meanwhile I n... See more
My doctor was great ! Amazing I would get words from him every day or as soon as possible regarding my consultation. However the support team sucked ! It took so long for me to get responses back ther... See more
4.3
Excellent
671 reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
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People also looked at
Really easy way to get a prescription…
Really easy way to get a prescription and fast shipping.
December 4, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Cesar,
Thank you so much for your kind words! We’re really glad to hear that the process felt easy and that you received your prescription quickly. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Excellent cutomer service
December 4, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Monica,
Thank you so much for your kind words! We’re really glad to hear that you had an excellent experience with our customer service. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Love how quickly they respond
Love how quickly they respond! They are always thorough, friendly and helpful. Super convenient service!
December 4, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Gina,
Thank you so much for your kind words! We’re really glad to hear that our team’s quick responses and thorough, friendly support have made the experience so convenient for you. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Dangelo,
Thank you so much for your kind words! We’re really glad to hear that you felt well taken care of and appreciated the clear expectations and kindness throughout your experience. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Christina,
Thank you so much for your kind words! We’re really glad to hear that you found the service fast and trustworthy. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Great communication
Great communication. Excellent online information. Can speak with pharmacist if needed.
November 26, 2025
Reply from Hims & Hers Canada
Hello Karen,
Thank you so much for your kind words! We’re really glad to hear that the communication, online guidance, and access to a pharmacist all contributed to a positive experience for you. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
I have requested
I have requested. Medication switch but have been prescribed my original medication with no feedback.
December 3, 2025
Reply from Hims & Hers Canada
Hello Kelly,
Thank you for sharing your feedback, and I’m really sorry for the confusion around your medication switch. We’ve reached out to you directly to help sort this out and make sure your request is properly reviewed.
If you prefer, you can also contact us anytime at support@joinlivewell.ca, and we’ll make sure this is addressed promptly.
Thank you again for bringing this to our attention.
Ozempic/zepbound journey
The experience so far has been really good. Ozempic is a slow weight loss process but I made the switch to zepbound with no issues. The response from medical and non medical staff has been awesome! I hope to see better results in the next few months! 🙂🙂
December 2, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Kim,
Thank you so much for your kind words! We’re really glad to hear that your experience has been smooth so far. It’s wonderful to know that our medical and support teams have been helpful along the way. We hope the next few months bring you the results you’re looking for!
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Reply from Hims & Hers Canada
Hello Catherine,
Thank you so much for your kind words! We’re really glad to hear that you found the service clear and easy to use. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
The Help I Needed..
So far, the experience has been awesome. It only took 2 days for a practitioner to reach out. They answered all the questions I had. The experience has been decent and I feel like I was heard
December 1, 2025
Reply from Hims & Hers Canada
Hello Sara,
Thank you so much for your kind words! We’re really glad to hear that your experience has been positive so far and that your practitioner was able to connect with you quickly and answer all your questions. It means a lot to us to know that you felt heard and supported.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Really quick response time and customer…
Really quick response time and customer service. Simple platform. Straight forward instructions.
December 1, 2025
Reply from Hims & Hers Canada
Hello Jolanta,
Thank you so much for your kind words! We’re really glad to hear that our response time and customer service stood out, and that you found the platform simple and the instructions easy to follow. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Livewell made the whole experience of…
Livewell made the whole experience of receiving the meds so comfortable for the patient that does not want to ask their family dr. about starting this medication
November 21, 2025
Reply from Hims & Hers Canada
Hello Lisa,
Thank you so much for your kind words! We’re really glad to hear that the process felt comfortable and supportive. It truly means a lot that you shared your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Reply from Hims & Hers Canada
Hello Stephanie,
Thank you so much for your kind words! We’re really glad to hear that your experience with us was great. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Reply from Hims & Hers Canada
Hello Crystal,
Thank you so much for your kind words! We’re really glad to hear that everything felt fast, easy, and helpful, and that our team was responsive throughout your experience. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Im too angry to write a constructive…
Im too angry to write a constructive review right now
November 27, 2025
Reply from Hims & Hers Canada
Hello Denise,
Thank you for sharing how you’re feeling. I’m really sorry that your experience has left you this upset. that’s never what we want for anyone.
I’ve just sent you a message directly as well, as we’d really like to understand what happened and help make things right. Whenever you feel ready, we’re here to support you.
If you need anything in the meantime, you can always reach us at support@joinlivewell.ca
.
Excellent process and service.
November 19, 2025
Reply from Hims & Hers Canada
Hello Catherine,
Thank you so much for your kind words! We’re really glad to hear that you found the process smooth and the service excellent. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Very hard to get the medication
I like the concept of their website. But, I thought that paying would give me a faster service for medication prescription, which is REALLY not the case. I have been trying for a whole week, to get an acne cream prescribed. The website recommended I used their pharmacy -pocketpills. I said yes. Pharmacy texted me that the medication is in shortage (yet theres no shortage announced by medication company..). Now pocketpills is telling me I myself need to call multiple pharmacies to see if they have it in stock??? I requested a transfer to my pharmacy and they said no. My pharmacy needs to call them. This is crazy bureaucracy for nothing. I couldve just try and contact my doc to get my prescription and I wouldve gotten it within 2 days max. This has been going on for a whole week. Well, lesson learned! Will not use Livewell again.
Edit to add another star for customer service who helped me out after posting this review. I finally got my medication to my pharmacy without issue (no shortage who knew…)
November 18, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Christine,
Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. We understand how disappointing it feels when something that should be simple ends up taking much longer than expected.
I also wanted to let you know that we’ve already reached out and left you a message to help move things forward. While the stock issues and transfer requirements come from the pharmacies themselves, we still want to support you through the process. If you’d like us to help you sort things out with PocketPills, we’re more than happy to step in and assist so things can move more smoothly.
Whenever you’re able, please check your messages or feel free to contact us at support@joinlivewell.ca
, and we’ll do everything we can to help resolve this.
Thank you again for your feedback.
They give you ozempic for 200 dollars…
They give you ozempic for 200 dollars less than your family practitioner would ask for. I was very happy with the pricing.
November 26, 2025
Reply from Hims & Hers Canada
Hello Kristyn,
Thank you so much for your kind words! We’re really glad to hear that you had a positive experience and that the pricing worked well for you. It truly means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
The service is excellent
The service is excellent. It was available to me in NB which has limited options. They answered my questions and I felt safe that I was getting a good option for my medical needs.
November 18, 2025
Reply from Hims & Hers Canada
Hello Alex,
Thank you so much for your kind words! We’re really glad to hear that you had an excellent experience and that our service was able to support you. It means a lot to us that you felt safe, informed, and confident in the care you received.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
I have a good experience with the…
I have a good experience with the company so far, customer service is wonderful, consulting is easy, flexible to switch from one care plan to another.
November 26, 2025
Reply from Hims & Hers Canada
Hello Zilli,
Thank you so much for your kind words! We’re really glad to hear that your experience has been positive so far — from the customer service to the consultation process and the flexibility of switching between care plans. It truly means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
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