Livewell has been wonderful to work with. Quick responsiveness and very detail oriented. Would highly recommend. Shipments occur with UPS and that is where any issues have occurred. Don’t expect next... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Well, in my personal opinion it was practical to do this on line. There are steps to follow, cost to pay, information to read, and i beleive a person should know well about their medication and ask q... See more
I will like to have live conversation/consultation as opposed waiting for two days to get a response. I almost cancelled my service because I was expecting a prompt that I have a message meanwhile I n... See more
My doctor was great ! Amazing I would get words from him every day or as soon as possible regarding my consultation. However the support team sucked ! It took so long for me to get responses back ther... See more
4.3
Excellent
671 reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
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It was a way to start my weight loss…
It was a way to start my weight loss journey on my own terms . They we great to deal , renewals were fast and efficient.
December 27, 2025
Reply from Hims & Hers Canada
Hello Darlene,
Thank you so much for your kind words! We’re really glad to hear that this felt like a supportive way to start your weight-loss journey on your own terms, and that renewals were handled quickly and smoothly. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
excellent consultations
excellent consultations, detailed dos and do nots. Really have listened
December 8, 2025
Reply from Hims & Hers Canada
Hello Laura,
Thank you so much for your kind words! We’re really glad to hear that the consultations felt thorough and that the guidance was clear and attentive. It means a lot to us to know that you felt listened to and well supported.
If you ever need anything, we’re always here to help at support@forhers.ca
.
My experience was great
My experience was great. The doctor I spoke to was thorough and explained everything necessary.
November 18, 2025
Reply from Hims & Hers Canada
Hello Veronica,
Thank you so much for your kind words! We’re really glad to hear that your experience was a great one and that the doctor took the time to be thorough and explain everything clearly. It truly means a lot that you shared this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Josée,
Thank you so much for your kind words! We’re really glad to hear that you were satisfied with our services. It truly means a lot that you took the time to share your feedback.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I've had a good experience with Hims &…
I've had a good experience with Hims & Hers Canada (Livewell) After a small inconvenience they went above and beyond trying to help and resolved my issues very fast. I'm really happy and satisfied with their services. Everything is fast from the online consultation, renewing my prescription and delivery.
I highly recommend their services.
December 22, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Edward,
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience and that everything—from the online consultation to prescription renewals and delivery—felt fast and seamless. It means a lot to know you’re happy and satisfied with our services.
We truly appreciate your recommendation and are always here if you need anything at support@forhers.ca
.
I paid for the prescription but I did…
I paid for the prescription but I did not get it. Also, The doctor is not very nice.
December 18, 2025
Reply from Hims & Hers Canada
Hello Annie,
Thank you for sharing your feedback. We’re sorry to hear that this experience felt frustrating, especially while waiting for your prescription. We’d like to clarify that a new prescription has since been issued, and we regret that the timing and communication didn’t meet your expectations.
We also understand that interactions with providers are important, and we’re sorry if the experience felt unpleasant. Our goal is always to provide respectful and supportive care, and your feedback is taken seriously.
If you have any remaining questions or need further assistance, please don’t hesitate to reach out to us at support@forhers.ca
.
Don’t use livewell
I had a very disappointing experience with Livewell. After only six weeks, I was told I would need to pay another $99 consultation fee, which felt unreasonable given how recently I had already paid for one.
On top of that, I referred someone using Livewell’s referral link, but when I followed up about the $20 referral credit, I was told it couldn’t be honored because they claimed I didn’t use the referral link. I know I did, but there was no effort to investigate or resolve the issue.
Overall, the experience felt unfair and dismissive. Between the unexpected extra fees and the referral credit not being honored, I’ve lost trust in the service. I wouldn’t recommend Livewell based on how this was handled.
December 12, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Courtney,
Thank you for taking the time to share your experience. We’re really sorry to hear that this left you feeling frustrated and disappointed.
We’d genuinely appreciate the opportunity to review both the consultation timing and the referral credit with you to ensure everything was handled correctly. If you’re open to it, please reach out to us at support@forhers.ca
, and our team will be happy to take a closer look and help clarify or resolve this.
Thank you again for sharing your feedback.
Satisfaction
Fast, reliable, question are being answered if you dont completely understand they make sure that you do and that you are satisfied
December 12, 2025
Reply from Hims & Hers Canada
Hello Brigitte,
Thank you so much for your kind words! We’re really glad to hear that you found the service fast and reliable, and that our team took the time to make sure everything was clear and that you felt fully supported. It truly means a lot to us that you shared this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
great service and customer support!
December 18, 2025
Reply from Hims & Hers Canada
Hello Sarah,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience with our service and customer support. It truly means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Josee,
Thank you so much for your kind words! We’re really glad to hear that you found the service prompt and helpful. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Lorraine,
Thank you so much for your kind words! We’re really glad to hear that everything was easy to understand and that the process felt fast and straightforward. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Poor communication and pushy
You deal mainly with an AI platform that doesn’t communicate effectively. They will continue to send you rx after you request it to stop to the point of harassment. You can’t reach anyone directly to express your concerns or get a question answered. They tried to get me to get a refill in a rx that was canceled. They are very ridiculously frustrating to deal with. I do not recommend
December 10, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Wendy,
Thank you for sharing this, and I’m very sorry for the frustration you’ve experienced.
To clarify, your account is managed by real team members, and we want to make sure your preferences are respected. We’ve reached out to you directly to stop any unwanted notifications and review your file.
If you’d like to connect with us, you can also reach us anytime at support@forhers.ca
.
Fantastic
They have been incredibly easy to work with, and great at communication. Support got back to me when I reached out almost instantly. The whole process has been very easy and smooth, and I'm very happy to be working with them.
December 10, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Kim,
Thank you so much for your kind words! We’re really glad to hear that the process has been smooth for you and that communication with our team has been quick and easy. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Extremely helpful support team
Extremely helpful support team. Answers every question promptly and effectively. I am very happy with the service so far.
December 9, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Blair,
Thank you so much for your kind words! We’re really glad to hear that our support team has been helpful and responsive, and that you’re happy with your experience so far. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
It was great experience dealing with…
It was great experience dealing with online medical team
December 8, 2025
Reply from Hims & Hers Canada
Hello Stacy-Ann,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience with our online medical team. It truly means a lot that you took a moment to share your feedback.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Quick delivery
December 8, 2025
Reply from Hims & Hers Canada
Hello Marie,
Thank you so much for your kind words! We’re really glad to hear that your delivery arrived quickly. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Easy instructions it was a fast and…Great experience
Easy instructions it was a fast and easy process and delivered quickly
December 1, 2025
Reply from Hims & Hers Canada
Hello Andrew,
Thank you so much for your kind words! We’re really glad to hear that the instructions were clear and that the whole process felt fast and straightforward for you — with quick delivery on top of that. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Livewell is very effective!
This company is very effective. They gave me the opportunity of trying to get my weight under control. My own family doctor claimed i wasn’t eligible, for I’m less than 20-lbs to my goal weight. The medicine Livewell prescribed has been wonderful. I can turn my nose up at my favourite deserts. I’m a winner cos I’m a loser!
December 7, 2025
Reply from Hims & Hers Canada
Hello Denise,
Thank you so much for your kind words! We’re really glad to hear that your treatment has helped you move toward your weight goals, especially after feeling limited by the options you were given before. It’s wonderful to know that you’re seeing real changes and feeling more in control, that truly means a lot.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Charmaine,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience and felt well taken care of. It truly means a lot that you took a moment to share your feedback.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Good start for weight control
Quick response. Health care professional good at looking at previous medical history.
November 28, 2025
Reply from Hims & Hers Canada
Hello Scott,
Thank you so much for your kind words! We’re really glad to hear that our team responded quickly. It truly means a lot that you shared your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
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