Först Global Reviews 170

First and foremost, their customer support team was highly knowledgeable and responsive. Whenever I had a question or needed assistance, they were quick to respond and provide helpful information. They were able to address all of my concerns and provide me with the guidance I needed to make an informed decision.

Not only did the customer support team excel in terms of knowledge and responsiveness, but they also went above and beyond to ensure my satisfaction. They took the time to understand my specific needs and provided personalized recommendations based on those needs. This level of attention to detail truly made me feel valued as a customer.

Overall, I cannot speak highly enough about the customer support provided by Forst as a company. Their knowledgeable and responsive team, exceed an excellent post-purchase support which truly sets them apart. I would highly recommend them to anyone in need of a wood chipper, knowing that they will receive top-notch customer support throughout the entire process.

Their machines perform to the standards that we require as a Tree Surgery business and I have no hesitation recommending their chippers.

James has been great in giving us any information and dealing with problems very efficiently, great service once again from James and his team

We are based in DG7, nearest dealer 120 miles away! Requires an hydraulic filter and various other parts, emailed Forst Global twice, rang twice, NO response to either, which is useless, should have bought another make.

Had a very hard to spot issue with the chipper that had caused problem after problem, after exhausting what could be achieved down the phone the guys sent out an incredibly knowledgeable technician who soon identified a bit to much vibration in one worn part that led him to check an area not usually associated with the issues we was experiencing but in doing so solved the problem, & had us back up & running at full capacity, I’m yet to have a problem these guys can’t collectively solve, if the product Först offer doesn’t wow you enough, then the after sale customer support service will blow you away
Thank you once again James, AJ & your amazing team

Excellent services from the guys , very knowledgeable & parts the next day
Cant help you enough

From start to finish, everyone we dealt with was fantastic. We literally couldn't fault them. Professional, polite and punctual (when bringing a chipper to our site for a demo). We would highly recommend and we will definitely be using them again.

Straightforward deal done at the Arb show with a trade in on our ST6p for the new ST6p HD. The new machine is working out well. Forst customer backup has always been excellent to keep us chipping.

Really good communication from forst team, helpful and happy. Pleasure to deal with.

2nd machine ordered from forst and they are a pleasure to deal with for everything from sales, service and backup. Always by your side for anything and will use them forever more!

Great service as always!

Unfortunately, we seem to be the only company who rarely gets a phone call back when leaving messages. Most of our parts deliveries have either been forgotten about or are sent incorrect and for a company who prides themselves on support we feel we have been completely let down in every way. We seem to be in a black spot for getting any Forst approved company to come to our yard to service our machine as it took us nearly 4 months to finally get it arranged, when they finally did do, they were very knowledgeable and provided a great service, thanks Hodgsons tool hire. But overall, I rate Forst aftersales and back up as poor.

Great machine.
There was a lack of communication when machine was ready as Russel had left the company who I bought the chipper through. He also said he would be chucking me in a protos helmet that I did not receive ether.
Machine took approx 6 month from order to receiving it.

Brilliant machine and sales service start to finish was excellent. Only let down by no after sales visit/follow up and no free merchandise as promise by sales rep :)

Always a very professional and slick service and good run through on the chipper when delivered

We have always had the very best customer service from Forst Global, from the first phone call to the delivery of the machine I have no complaints whatsoever.
We now have two Forst chippers, first one purchased about 4 years ago and is still going strong and is a great chipper with few problems.
Whilst the chipper was in warranty any issues were dealt with very efficiently reducing downtime to a minimum.
I wouldn't hesitate to recommend Forst to anyone needing a new chipper.

Awesome chipper. Fast and furious. Gets the job done about 30 percent faster than our old Jensen. Absolute game changer.

Absolutely spot on! from us just turning up at the factory without an appointment and being treated exceptionally well to taking delivery of our new Forst.
I cannot praise this company enough for their customer care and service. Keep up the EXCELLENT work.
Big thanks to Darryl

Brilliant Machine. Had it 3 - 4 months now and it has sped up the work since my previous TW125, by 10fold. No issues, smooth to use from hitching and unhitxhing to responsive control systems. Even the paint on the base of the hopper is well laid on as scratches have not penetrated the paint work as they do on other chippers more easily. The thickness of metal voth on the fold down and static section of the hopper are far thicker than its Timberwolf rival 230DHB. less noisy than the TW, sounds smooth. The chip shute is just smooooth and very nice to use as it also feels very solid as it uses a decent gauge of steel. Looks pro which is always a bonus in tree work! I can't think of any faults.

Excellent woodchippers service and customer support!!!