Fosters Family Funeral Directors Reviews 1,514

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, compassion, and professionalism, highlighting how helpful and supportive they are during difficult times. The service provided is frequently described as seamless, efficient, and respectful, with many appreciating the personalized approach and the ease of the overall process. People also commend the excellent customer service and the clear, timely communication. However, some customers also noted issues with cost transparency, stating that no advice was given regarding expenses or affordable options. Additionally, a few people reported concerns about the handling of remains, mentioning delays in transferring loved ones to the chapel of rest and difficulties or distress experienced during the viewing process, which they found distressing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, compassion, and... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional support and... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers found the staff to be... See more

Product

Consumers find the product to be positive. Many reviewers express gratitude for the personalized options,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

Fosters Funeral Directors went above and beyond for our family. They looked after our loved one with such great care, compassion, and dignity especially Isla who was there for us at every stage, Ever... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Funeral Insurance Company
  5. Non-Bank Financial Service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The team at Fosters were brilliant from…

The team at Fosters were brilliant from the time Stephen and David arrived to collect Dinah, till we said our goodbyes and laid her to rest.
There's was a blip when we saw the colour of the wicker casket, and it wasn't as per the brochure. However Angela arranged for flowers to be changed and they were perfect. I must say how awesome Stephen was, he took time off from holidays to attend to Dinah, and was very comforting as he managed the service and drove our car. Thank you all.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

FOSTERS WISHAW

FOSTERS WISHAW

MICHELLE

What can I say here, this branch were absolutely outstanding 10/10

From the moment we arrived to speak and go over arrangements for our loved one who passed away so suddenly until the very end,Michelle was absolutely wonderful, real as can be, straight spoken, not one thing was a bother, any information we asked was answered within the day, treated us with the upmost respect, our loved one was treated like a queen and more.

We always are so skeptical of places but as soon as you walk in here it’s nothing but welcoming, warm, attentive, empathetic, sympathetic, professional, supportive and more.

I took to Michelle straight away, she was so nice and very kind. Advice was brilliant, her input was wonderful ,
She even helped us to make sure we had things the
right way Inc songs and when they could be played .

They completed condition checks almost every 2nd day
Kept me up to date consistently
They went above and beyond absolutely

Orders of service were absolutely stunning;
Flowers were magnificent
Set out in viewing room was beautiful she placed everything for us.
It was a very personal and professional touch she applied and this is exactly what you are looking for .

The conductor of cortège billy he was smashing and fulfilled anything i asked to be complete with 100% focus.
Honestly I can’t speak highly enough of them
Absolutely brilliant

Thank you for everything
Susan

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fosters Cumnock

My Dad had chosen a prepaid direct cremation plan with Fosters, when he sadly passed a few weeks ago Fosters showed care and compassion from the moment I contacted them, the undertakers who attended at home were very professional and offered as much time as needed to say our goodbyes. We met with Karen at Cumnock a couple of days later and we felt at ease instantly she explained the process and what we should expect and showed empathy and kindness throughout from that initial appointment to collection of his ashes this week. She phoned to check in and consistently asked if we were happy with how everything was going/had went. Although I was very apprehensive about my Dads choice of a direct cremation Karen and the team at Fosters helped with clear information and support offered.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This is the second time I have used Fosters Family Funeral Director’s. Angela in the Stirling Branch provided exceptional care and compassion. From our very first meeting, Angela guided us through every step of the process with clarity, patience, and empathy.

Angela took the time to understand my wishes and helped create a service that truly honored my Mums memory. Every detail — from the preparation and viewing to the ceremony and final arrangements — was handled with dignity and respect.

What stood out the most was Angelas ability to make us feel supported. Angela was always available to answer questions, offer guidance, and make necessary adjustments.

In a moment when everything felt overwhelming, Angela made it possible for us to focus on grieving and remembering. I am deeply grateful for Angela’s service and would not hesitate to recommend Angela to anyone in need of compassionate, professional funeral care. I really couldn’t have done the full process without Angela’s support and guidance.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Fosters Appalling Customer Service

I was contacted by Fosters customer service lady who was not happy with my revue she clarified some points regarding payments which was ok I had said they had left my wife in the mortuary for approx 2 weeks she said it was only 10 working days apparently the weekends dont count when your in cold storage I explained that I was not allowed to see my wife when she finally got to their chapel of rest She then told me this was because her body was "LEAKING"I did not need to hear this & I regard this as being extremely callows & disrespectful
Carol was polite & on the day the staff were superb

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fosters Perth

Jess at Fosters in Perth made everything very seamless. She was accepting and understanding of my mums wishes which was a direct cremation. I never felt rushed or pushed into anything. Mum was made comfortable during her stay at fosters in Perth and she was made to look beautiful, calm and restful. Her make up was lovely, she was dressed beautifully and her hair was lovely. Thank you all ( including the team members we never met) for taking care of mum in the days before her cremation. I am very grateful to you all.

August 26, 2025
Rated 5 out of 5 stars

Alloa staff are very efficient

Alloa staff are very efficient, thoughtful, and put you at ease.
Undertakers for our funeral were very respectful in every thing they did. All over experience was a peaceful and respectful experience to the greaving family.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou fosters

During a very difficult time. We were guided through every step with the upmost compassion and understanding. I would strongly recommend fosters for there compassion and meticulous approach. Very impressed and made the family feel well supported from start to finish. Nothing was a problem to them and accommodated all requests we put to them.
Jason kirk

August 11, 2025
Rated 5 out of 5 stars

The kirk family …

They took all the arrangements away from us sorted everything out from day one which was a welcomed thing . The woman who dealt with us was amazing really explained everything to us and kept in constant contact ( jess ). Thank you so much .

September 4, 2025
Rated 5 out of 5 stars

To Jess, Perth branch....

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, heartbreaking time come together exactly how we wanted it to be for our Dad, and that, we will cherish always. From the bottom of our hearts we thank Jess, and her team. Keep on doing what you're doing. Jackie Macdonald.

August 25, 2025
Rated 5 out of 5 stars

From the first moment on entering the…

From the first moment on entering the funeral parlour to the funeral itself, lynne walked us through proceedings with such professionalism and dedication she is a credit to the profession. Putting myself and family at ease and understanding our grief. Forsters made the whole process easy for us to understand and appreciate the immense amount of effort required for such a somber occasion. I can highly recommend the company for the best service possible for my family.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly helpfulCompany

Lynne at the Dunfermline branch, was absolutely wonderful. There wasn’t anything that was to much trouble, she went above and beyond at one of the hardest times in our lives.

The two gentlemen who came to collect my stepdads remains were so respectful and treated him with dignity.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend 100%

We trusted Fosters on St Georges Rd in Glasgow with our lovely mum.
From our 1st contact with them to the last they were compassionate, professional and considerate.
Sam, Kerri, Damien, Nico and the many others who's names I don't know thank you for your care and kindness.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fosters Family Funeral Directors

On our mum's passing, from our first phone call everyone we dealt with and especially Lynne at Fosters were wonderful.
Lynne was exactly who we needed to guide us through this sad time. Her professional, kind and caring manner was exceptional.
Highly recommend Fosters.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

From the second I stepped in the door…

From the second I stepped in the door at motherwell,Kerry took me under her wonderful wings. No pressure,absolute kindness and genuinely cared . I felt safe and the advice was priceless. The service and everything was beautiful and perfect . Kerry kept checking on me even after the day. Wonderful. Thanks to Jim the undertaker you will never know how the wee attention to things meant to me personally.

July 25, 2025
Unprompted review

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