Fourthwall Reviews 285

The platform is great if you’re starting your own business from scratch and the team is extremely attentive and kind, whenever there is an issue they always make sure to help you solve it.

Honestly, the easiest Merchant of Record + POD system I've ever used. If you want to create a shop quick and easy, this is definitely for you. You only need to handle creating + setting up + marketing. Without all the hassle of shipping, packing, etc.
With regards to how and where profit goes, they're incredibly transparent: how much they get, how much you get, sales tax, transaction fees. You can see it all. You can also set your prices here, it's not like those POD systems where ANY shirt is x amount for every creator. You set your prices.
Customer support is always quick and very helpful. Never had to wait more than 24hrs for support. Most of the time they answered mere hours later.
If a customer gets a defective item (it happens sometimes with broken mugs) they quickly refund or dispatch a new item to them without me even knowing.

That said, there are a few things I would like to be improved:

- The EU side of things. I would like a setting where EU customers could see the price with VAT included.... I understand that FW is US-centered, so I don't hold it against them. Still, it's a feature I would really like in the future. Europeans are put off by having VAT calculated at checkout. It's not how we do things here.

- If you're the one fulfilling orders, there's the issue of not having enough shipping settings. So if you want to fulfill your own orders and have a wide variety of merch that have very different weights, this is probably not for you. If you ship ceramics and prints for example.
It would be ideal to have the product itself with a set shipping price when shipped alone vs. being shipped with other products.

- The variety of products is good, but could be better! I would love to see more stationery, for example.

Basically:
FW is very good as a MOR + POD system. Especially for busy people, disabled people (like me) who can't make frequent trips to ship stuff. Also for people who don't want to deal with sales tax calculation, as the site does that for you.

Do not trust them with your business.

I signed up to sell digital products on this platform and ran a few standard test purchases to ensure the system worked. I was charged for my own tests, which is normal, but the system is completely broken and refuses to allow me to issue a refund to myself.

To make matters worse, their support is non-existent. I received one automated email response and have been ghosted for a solid week since. They are effectively holding my money hostage. If you are looking for a reliable platform to sell on, look elsewhere. This feels like a total scam.

It's almost EXACTLY like Shopify!
It's user-friendly, easy to make designs, and even allows you to use a special currency to buy sample products! I highly recommend Fourthwall!

Fourthwall is a really comfortable way to start an online store. The support team is really nice. I've been working with them for over half a year and my experience so far has been great :)

I’ve been using Fourthwall for about a year now to sell physical merch, and overall my experience has been mixed but mostly positive.

On the positive side, Fourthwall is extremely easy to use. Creating merch is straightforward, the platform is very creator-friendly, and there’s a wide variety of products to choose from. The quality of the items themselves has been great, and setting everything up didn’t feel overwhelming at all.

That said, the downsides can be quite significant. Two of my customers never received their orders, and one of those orders has been lost for over three months. I understand that shipping issues aren’t always directly Fourthwall’s fault, but I still felt that the customer support my customers received in these situations wasn’t good enough. As a creator, this puts you in a difficult position when you want to help your customers but don’t have much control over fulfillment or support outcomes.

Overall, Fourthwall is a strong platform in terms of usability and product quality, but the fulfillment and support experience needs improvement for me to fully recommend it without reservations.

I love how easy it is to set up my website, they did an amazing job to make it easy, and the products are obsoletely amazing!

Its so easy to make a website and their support team is very helpful!

I sent them a important email, about the printing style and how product will feel. and they never responded. i sent them my order number, link to what i bought, and a pic of a previous order for to help make it easier.
Fourthwall is Good for small businesses, its easy and simple to use to I'm sticking to it, just support team is slow or doesn't respond after your email them a certain number of times.

Customer Support , quick , friendly , prompt response , solving issues

Well they have been the most supportive of any website I have ever used, I am not making this up, anyone who like to confirm this ask me for evidence, I will happily oblige. That's not it, their website offers the best deal of creators to sell their merch so easily without worrying about any of the difficult process, they handle the hardest part and make your job easier. Specially remember if you are looking to collect donation or tips as a creator and can't find a platform that support your country FW will.

i published a mock website before using them and it's so intuitive. i am also glad of the features so far and also their outstanding customer service. just recently i encountered a problem with the footer section of my site and i found out i can't update it on my end since it's a default setting. so i had the fourthwall team update it. i am grateful! i hope the team and the creators themselves have a bountiful year ahead! i hope the fourthwall website will be settling into good fortune since i want to publish my actual site soon!

The staff and support was on point from day 1 when I was still deciding to sign up. The features are great, aside from a slight learning curve, but has quickly become my company’s internet home and hub to sell audiobooks, music, and merch.

Quality Products. Well-Organized Site Setup. Amazing Support.

We’ve been using Fourthwall for all of our merchandising needs, and the experience has been fantastic. Their customer support is incredibly helpful and responsive, and we’re truly grateful to have chosen Fourthwall as our partner. They offer a wide variety of merchandise options that are highly customizable and very easy to use.

Very quick and thorough responses from the support team, always a pleasure to work with them :)

The store creation process is incredibly intuitive and versatile. Working with the staff on item creation and development has been way smoother than I expected. They're responsive to requests and have helped adjust things to make them the way I envisioned them. It's a streamlined process, which I highly appreciate.