Frank Mobile Reviews 

Very responsive and helpful. I purchased a refurbished Samsung S23. It arrived within days, but I returned it under the Change of Mind policy. There was no delay in assisting me with the return, no hassle and I was refunded promptly, in full. I would recommend Frank Mobile for honesty and fairness.

I don’t usually leave reviews but Frank definitely deserves one. I purchased two refurbished iPhone 15 Pros in Prime condition—one for myself and one for my partner. The phones arrived in just 2 days and were very well packaged. My partner’s phone came with 99% battery health, and mine with 96%. It's been 2 months and both our phones are working perfectly. Frank’s customer service team was amazing, they responded super quick to my invoice request. Highly recommended.

The phone arrived in good condition and well packaged. It arrived pretty quickly as well.

Their support team is also very responsive.
I requested an invoice and I received it right after calling them

Frank Mobile is a very great service. They delivered what they said on website. Immaculate condition and great price

Bought their "Mint" condition phone and it arrived looking as-new. There were no visible marks or scratches, and the battery health was at 91% as promised. I wouldn't have known this was a refurbished phone if you hadn't told me.

The shipping experience was slightly less than ideal since we're talking AusPost here - took a lot longer than expected. I wish I could get this shipped via Amazon...

The 4-star rating is because I tried calling them multiple times as I did not receive an invoice with the phone and no one ever answers their phone. They responded over email and sent it to me without any issue, but the lack of phone support, especially considering their phone is on their website is concerning. I have a feeling that if anything goes wrong with the phone, the warranty process will also be a headache so while I hope this won't be an issue, I am being cautious due to the lack of phone support.

Superb Customer Service: especially when a problem arose. Thnx Frank!

Recently bought an iPhone 12 from Frank Mobile. Delivery was fast and it arrived in time for Christmas. Phone seemed to work fine for a few hours but then it started having issues with mobile data turning off. We were able to turn it back on by resetting the Network setting but it didn’t last long before mobile data turned off again. This time, it’s off for good and nothing we tried would turn it back on. Looked at the phone’s repair/service history and it showed a history with mobile data issue. So basically they sent me a dodgy phone that isn’t operational and with previous issues unresolved. It was a Christmas present for my 13 year old daughter and this experience has been disappointing to say the least. I’m down $500 and my daughter is still without a working phone. I’d steer clear of Frank Mobile and head to Mobile Guru instead. I’ve bought refurbished iPhones from Mobile Guru and have had no issues with them.

did have one small issue. rectified immediately.. product received in excellent condition. two apple watches and they look perfect. they saved me over $1200 by using frank mobile. have used them before for phones also. fantastic.

After doing a lot of phone research I settled on the iphone 15 Plus through Frank Mobile. I bought a 'Good' quality wondering if I was doing the right thing ( rather than 'prime' ) The phone arrived in record time. The battery condition is above 90% and only tiny - and I mean tiny marks. This is saving about $400 on the recent retail Black friday sales on a new phone. Superb value and excellent customer service when I had some questions.

So happy with my phone. And fast delivery. Highly recommend supporting frank mobile

I had ordered an iPhone 13 Pro Max around 3 months ago, the quality on arrival seemed fine, however recently I had gotten light water damage on it, of which I sent it back to get fixed as I paid for 2 year warranty. They declined, they sent the phone back WITH THE $80 SCREEN PROTECTOR MISSING. Keep in mind they didn't even open the phone, just sent me an image of the LCI. They also told me before I sent it in to erase the data on the icloud website, which I did to get it fixed and it turns out I don't even need to do that. So now I have lost all my important data for no reason whatsoever on my phone that I got repaired elsewhere for $300, and the phone repairer told and explained to me how I got scammed on this purchase due to half of the parts being NON GENUINE. WHICH PROBABLY EXPLAINS THE WATER DAMAGE? I am absolutely appalled by my experience with these guys, they have stolen my screen protector, time, and money on the purchase of the phone. I would very VERY strongly advise you do not go anywhere near this business as they had no sympathy whatsoever for the whole experience. $900+ out of pocket gone due to a crappy company. Thanks a lot.

Easy to choose the right product, easy ordering and quick delivery. Item received is as described.

I ordered an iPhone 15 Pro Max in prime condition. When I placed my order I was expecting to receive the phone in a great condition with a minor scratch here or there. When the phone arrived I was amazed to find no scratches or any signs of damage, I can’t even tell it’s not brand new! I am extremely happy with it, the only thing that is slightly disappointing is that the prime condition guaranteed a minimum 90% battery health, and my phone arrived with 90% exactly. I would’ve liked it to be a little higher but it’s not a huge issue. I am still beyond happy with the quality of the phone for the price I paid. Highly recommend!

Bought a 15 Pro Max for $1600 in prime condition with 100% battery life. Great device. The only issue is the way the product was packaged. Please ensure the phone is bubble wrapped and the plastic that the device is within with the cardboard actually seals the phone. The first thing I did was drop the phone because the packaging is super deceptive, there should be no way for the phone to slide out. However the phone didn’t scratch or crack and is in pristine condition. $2000 products should be packaged extremely securely to ensure when unboxing no harm can occur. Thank you!

Great experience. Ordered the phone in prime condition

Arrived three days later well packaged and secure.

The phone was exactly as described pristine condition and works great

Thank you

I purchased a new iPhone 15 pro max and an adaptor but only received the phone. Box looks old and made me worried that I might received a refurbished phone and didn’t receive my adaptor. Emailed them twice and still not hearing back. Really disappointed!

These are the dodgiest sellers. I bought phones from them. They issued a fake invoice . They were not registered for gst but they still charged me gst. I found out at they airport when they told me that they had similar issues with this seller before

I needed a new phone urgent, they got it to me from Melbourne to Gold Coast in just over 24 hrs!! I could not be happier l! I chose prime condition and the phone is basically brand new! My new fav moblie shop is frank.

So happy with my recent purchase of the Google Pixel 8 Pro! The phone was said to be in great condition, so I was expecting a few slight scratches visible to the naked eye here and there, but it literally looks brand new. I’d also purchased another phone from Frank Mobile a week earlier before realising that it did not meet my needs. Frank Mobile honoured their return policy and I received store credit for when I no doubt return for an updated phone in the future. Thank you Frank Mobile!