Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more
Company replied
I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more
Company replied
I googled this site and saw all the great reviews. I ended up getting a ‘prime’ iphone and couldn’t be happier with product and service. The phone is just as good as brand new. Would definitely recomm... See more
Company replied
Company details
Written by the company
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Contact info
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4.6
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick to send and phone is as new
Very quick to send and phone is as new! Very happy 😊😊
October 9, 2023
Reply from Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Advertisement
Great service
Great phone, great service, and the delivery was excellent.
September 23, 2023
Unprompted review
Reply from Frank Mobile
Thank you!
Nightmare
Frank sent me a defective iphone, promised to send a replacement, and when I received the replacement it was also defective. I am still waiting on a refund after waiting nearly a month for a new phone. Absolute nightmare - I would not use Frank again.
October 6, 2023
Reply from Frank Mobile
Hi Kendal, we're very sorry for your poor experience. You have been fully refunded.
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Great phone and a great price
Great phone and a great price
When l accidently entered the wrong delivery address it was fixed up promptly to ensure it arrived safely. Second time purchasing a phone from here!
October 6, 2023
Reply from Frank Mobile
Thank you so much for leaving us this awesome review! We appreciate your business <3
Advertisement
Quick delivery
Quick delivery, well packaged, cute linen towel to help protect the phone and be used around the house.
September 30, 2023
Reply from Frank Mobile
Thank you for supporting our business and leaving us such a great review!
12 Pro Max 256GB Mint Condition
I bought a mint condition phone and was here within 2 days! Literally a brand new phone to be completely honest, everything in perfect working condition and the package was secure and safe. Would 100% recommend Frank Mobile.
October 5, 2023
Reply from Frank Mobile
We really appreciate your review!
Finding a trust worthy company is…
Finding a trustworthy company is getting hard to find, then I came across you guys with great reviews and killer prices I couldn't go wrong. The Samsung Galaxy S23 Ultra was described as MINT, and yes, it was. Thanks for helping out the real consumer that are wanting a great deal and 12 months warranty is what made me buy aswel. Cheers, Frank Mobile.
October 18, 2023
Unprompted review
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Twice burned
Unfortunately, the second phone that was sent to me after I returned the first phone was faulty, as confirmed by an Apple Genius Bar technician. I requested a refund and then bought another phone from Mobile Guru which has been great.
October 4, 2023
Reply from Frank Mobile
We're sorry that you didn't have a better experience. We have fully refunded you.
Advertisement
Great S23 purchase for great price
The S23 I bought was in great condition. I was a bit surprised that the phone was wrapped in a microfibre towel with a bit of twine, but the other materials were biodegradable and well-packaged. It came with a charging cable as well which I was pleasantly surprised about.
October 4, 2023
Reply from Frank Mobile
Thank you so much for leaving us this awesome review! We appreciate your business <3
Absolutely thrilled with my phone and…
Absolutely thrilled with my phone and charger will definitely buy again in the Future. Pleasantly surprised how fast it arrived and how professional this company is.
October 2, 2023
Reply from Frank Mobile
Thank you so much for your kind review!
I have purchased a few phones from…
I have purchased a few phones from franks mobile for my family, and have been completely happy with every order. Delivery time is great.
September 21, 2023
Reply from Frank Mobile
Thank you very much!
helpful and quick responses
I had trouble communicating via email as their email address was not working at the time, after sending them a review about it, they reply immediately and sorted out my problem.
My battery capacity was below 80% and I only had it for under 2 months, I got a new battery from Apple and they refunded me the money the next day.
very happy with the result and for all their effort.
Thanks
October 3, 2023
Unprompted review
Reply from Frank Mobile
Hi Sam,
Our apologies, our email seems to be down at the moment. You can reach us by phone or by Messenger on Facebook or Instagram in the meantime.
Update: Emails are working again now.
Advertisement
Very good . No issues
Smooth transaction . Phones very good condition. Highly recommend. 5 stars
September 11, 2023
Reply from Frank Mobile
Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.
you get what you're promised
the service was superb and the phone was packed securely and was really in mint condition. feels like new
August 31, 2023
Reply from Frank Mobile
We're thrilled to hear you had a pleasant experience, thank you!
Love Chris he is amazing
August 31, 2023
Reply from Frank Mobile
Thank you for your kind words. Chris says he loves you right back!
Reply from Frank Mobile
Thank you for your great review!
Advertisement
Reply from Frank Mobile
Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.
Great service!
Good pricing, phone as described, quick service. Wasn’t my first purchase and won’t be my last. Well done!
August 17, 2023
Reply from Frank Mobile
We're thrilled to hear you had a great experience, thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.