Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more
Company replied
I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more
Company replied
I googled this site and saw all the great reviews. I ended up getting a ‘prime’ iphone and couldn’t be happier with product and service. The phone is just as good as brand new. Would definitely recomm... See more
Company replied
Company details
Written by the company
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Contact info
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4.6
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service
Great service. Quick to arrive. Love that everything is upcycled and recyclable. Thanks
June 26, 2023
Reply from Frank Mobile
Thank you for this great review!
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I purchased a phone for myself and my…
I purchased a phone for myself and my 92 year old mother.
Website easy to use and pick what phone we required
Service was quick and received what we paid for. Thank you.
June 25, 2023
Reply from Frank Mobile
Thanks so much, we hope she likes it!
Phone arrived as stated
Phone arrived as stated. Near new condition and works perfectly. A little disappointed the battery only has 93% charge capacity but it is, as stated it would be, over 83% capacity
June 18, 2023
Reply from Frank Mobile
Thank you for the great review! If your battery drains below 80% health within the warranty period we're happy to help.
Great experience all round
I loved the whole experience using Frank. The easy to use, well-designed website. The competitive pricing. The super quick shipping, and high quality product I received. I'm no stranger to buying refurbished iphones, but Frank felt different - it didnt feel as dodgy as some of the other places and I knew it was a company I could trust to deliver what they had promised. Thanks team!
June 21, 2023
Reply from Frank Mobile
Thank you so much for your great review!
Reply from Frank Mobile
We're thrilled to hear you had a great experience, thank you!
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Fantastic, prompt service
Great service from Frank Mobile when I called them. They went out of the way to get a phone to me quickly for an overseas trip. It arrived in 2 days and ‘mint’ condition was like brand new. Would definitely buy from Frank mobile again!
June 20, 2023
Reply from Frank Mobile
Thanks very much for your feedback!
iPhone 12
Phone has been great since I bought and the express post was super quick.
No dramas thus far and super happy with the ease of process that Frank Mobile offers.
June 18, 2023
Reply from Frank Mobile
We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!
Purchased for my teen daughter
Purchased for my teen daughter. Great phone in mint condition 👌 👏
June 18, 2023
Reply from Frank Mobile
We're thrilled to hear you had a great experience, thank you!
Don't bother...dirty mint condition and online refund form doesn't work.
I read the good and bad reviews and decided to give them a go because I wanted to opt for refurbished rather than new. Received iPhone 12 in ex-demo condition and was in bad condition so I requested a refund. But don't use their online form for refunds!!! They didn't get back to me for weeks and I had to email them to sort it out. I re-ordered the same model in mint condition, just received it and it's even worse than the first one, visible grime around the camera from the last person, lots of scratches, I didn't even bother turning it on before requesting a refund. It was like they received the phone from previous owner and passed it onto the buyer without looking at its condition at all. Sadly I just wouldn't bother trying them.
June 27, 2023
Reply from Frank Mobile
Hi there,
We're happy to help and do reply to all messages within one business day. We are not sure why you aren't getting a reply unless you had a typo in your email, or our reply is going to your spam filter. If you can send us a message at befrank@frankmobile.com.au with your order number and mention you left a review on Trustpilot as Lotty we are happy to assist.
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Considerate service
Frank Mobile were quick to respond to an issue with my order, handling it with care and swiftness - great customer service.
June 19, 2023
Unprompted review
Reply from Frank Mobile
Hi there,
If you can send an email with photos of the device and materials to befrank@frankmobile.com.au and mention you are GG on Trustpilot we would love to look into this.
Prompt delivery and phones were as…
Prompt delivery and phones were as described.
A totally pain free experience
June 4, 2023
Reply from Frank Mobile
Thank you so much for leaving us this awesome review! We appreciate your business <3
Samsung S20 plus
Great buying experience- fast delivery and the phone looks absolutely brand new! Would definitely recommend to others!
May 28, 2023
Reply from Frank Mobile
Thank you for supporting our business and leaving us such a great review!
My second time ordering from Frank…
My second time ordering from Frank mobile and as always the best service, very fast and the phone in excellent condition and great price. Would recommend for buying a second hand phone or even your first phone.
May 31, 2023
Reply from Frank Mobile
Thank you for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.
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Ordered iPhone 14 pro in mint condition…
Ordered iPhone 14 pro in mint condition and got exactly that. Battery was 100pc too. Very happy with the purchase.
May 24, 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
Excellent customer service nothing is…
Excellent customer service nothing is too much trouble
May 23, 2023
Reply from Frank Mobile
Thank you so much for leaving us this awesome review! We appreciate your business <3
It was a fast delivery
It was a fast delivery. Everything arrived as described. A couple of negligible scratches which you don’t see anyway with a phone cover on.
May 28, 2023
Reply from Frank Mobile
Thank you for supporting our business and leaving us such a great review!
New phone factory condition with the good feels
New phone exactly as described, mint condition. Cool that it comes in a tea towel, the box etc unnecessary packaging to go to landfill - the tea towel comes in handy!
May 16, 2023
Unprompted review
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
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AMAZING but...
Really good that a tree is planted for every phone bought!! Love how you keep the environment in mind :) Phone also arrived within a few days which is great.
However, the phone was wrapped in a tea towel - which I get about the whole environmentally friendly thing - but it felt like I wasn't getting my moneys worth to not even receive the phone in a box...
May 17, 2023
Reply from Frank Mobile
Thank you for your feedback. Unfortunately, we do not guarantee that we have the original box, but we appriciate the otherwise great review!
Great value for $$$
Great value for $$$. Really good phone and the price with the Frank mobile deal is great value and Best price range.I have always bought brand new smartphones but first time I bought a refurbished phone.I’ve been really happy with this phone. Thank you 😊 Frank mobile .
May 16, 2023
Reply from Frank Mobile
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Couldn’t be happier
Couldn’t be happier. The phone was as described and in perfect condition. It arrived quickly and made my daughter very happy.
I will be buying phone from Frank for my other children when the time comes.
May 7, 2023
Reply from Frank Mobile
Thank you for your kind feedback, your words are very much appreciated. Have a great day!
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