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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness and professional, friendly demeanor, often going above and beyond to assist with issues. Many people praise the quick and effective support, noting that problems are often resolved rapidly, sometimes within minutes or hours, and that the service is generally reliable with good performance. However, some people were dissatisfied with the service, mentioning issues like slow network speeds, unresponsive support, and servers going offline or freezing. A few other people also felt that the website could be confusing or prone to crashing, and some experienced problems with their VPS disappearing or being suspended without clear explanation, leading to frustration and wasted time.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast and efficient service, quick dedicated server... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team,... See more

Website

People report ambiguous experiences with the website. While some customers highly recommend it, praising its... See more

Staff

Reviewers highlight positive aspects of staff, often praising the support team as friendly, helpful, and... See more

Response time

Clients share ambiguous opinions on response time. Many customers report extremely slow support, with tickets... See more

Based on these reviews

Rated 4 out of 5 stars

Bought budget VPS of theirs for personal purposes. 4€ for one based in Germany (I live in Poland soo that isn't an issue for me), 100GB of storage and like 4GB of RAM (if I remember correctly about t... See more

Company replied

Rated 4 out of 5 stars

Fast server setup, easy to navigate panel, good connectivity/uptime. My 'enshrouded' server .json file was outdated though, so i had to rewrite that by myself.

Company replied


Company details

  1. Web Hosting Company
  2. Gaming service Provider

Written by the company

Web & Game Hosting Provider


Contact info

4.1

Great

TrustScore 4 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The service is excellent and very fast

The service is excellent and very fast. They respond immediately to support requests. Thank you.

August 16, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your feedback! We’re glad to hear that you find our service fast and responsive. We truly appreciate your support.

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Rated 1 out of 5 stars

Leave cloud services for the real pros.

Problem #1 VPS: Terrible performance.
tried BVPS1 then BVPS2 upgrade, same problems.

My 2011 laptop with i5 + DDR3 does WAY BETTER than your 'EPIC + DDR4' VPS. Noisy neighbours (when shared CPU treads are overloaded with other customers)?

Problem #2 Your customer service is scam.
When upgrading VPS on day #1 as mentioned earlier, your guy sayd "no worries, you have a 72 hours money-back guarantee". (conversation saved as evidence). The upgrade didn't solve the poor performance issue, I demand cancellation and reimbursement as we agreed. Time passes, no reimbursement; 1 month later, surprise: new monthly bill. New ticket open, reminding our agreement.

This time another one of your guys be like "according to our T&C blabla..." no reimbursement given on server services, "to prevent misuse etc.". Joke: and Al Capone served the soup to the poor and needy? lol

Your service miserably failed offering was it was meant to, and you deliberately lie. Think yourselves clever stealing a few bucks; yet you cannot afford, trust, honor, and integrity.

The incident will be reported to DGCCRF with evidence.

As I explore different providers, it seems like cloud service is not meant for Europeans, and you are no exception. Leave that for the real pros.

Now my advice to prospective customers: Remember that customer service (in case you need it for small or big problems, hopefully not) is half what you are paying for. Feel free to explore providers whose local culture value customer trust and integrity; most of them have servers in the countries you are looking for, regardless of the company's location.

August 14, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

We’re sorry to hear you weren’t satisfied with our service. Your feedback has been noted, and we’ll use it to continue improving.

Rated 5 out of 5 stars

Best hoster

Small prices and good support

August 14, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your review! We’re glad you’re happy with our pricing and support, we’ll keep working hard to provide the best service.

Rated 5 out of 5 stars

10/10 service

vlad was fast to help and always responding straight away and helped me fix my server

August 8, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for your feedback! We’re glad to hear our support could help you quickly and get your server fixed. We appreciate your recommendation.

Rated 1 out of 5 stars

Shitty ass provider

Shitty ass provider, bought a domain and got refunded in store credits instantly because it was "premium" (not listed on site). Bullshit!

August 3, 2025
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Reply from FREAKHOSTING

We understand the frustration and would like to clarify: premium domains have custom pricing set by registries, and unfortunately we cannot register them. Since your request involved a premium domain, we refunded the transaction in full as store credit so you could choose any standard domain available at the displayed price. We apologize for any confusion caused.

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Rated 1 out of 5 stars

Dear Oleksandr,

Dear Oleksandr,

We regret to inform you that your service has been suspended due to the following reason:

Suspension Reason: Generate Excessive Amounts of Bandwidth Traffic - Out of Fair Usage policy

Product/Service: BVPS-1

Domain: Lustrous Variety

Amount Due: €20,40EUR

Due Date: Sunday, June 28th, 2026

If you believe this suspension is in error, or if you need assistance, please contact our support team immediately.

July 29, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

We understand your concern. The suspension was applied due to excessive bandwidth usage beyond our Fair Usage Policy. If you believe this was in error, please reach out to our support team so we can review the case further.

Rated 5 out of 5 stars

Game server works fine (No problems…

Game server works fine (No problems whatsoever) but their website has a tendency to crash and log me out.

July 13, 2025
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Reply from FREAKHOSTING

Thank you for your feedback! We’re glad to hear your game server is running smoothly. We’ll look into the website issue you mentioned to improve your experience.

Rated 4 out of 5 stars

That's a pretty nice VPS service!

Bought budget VPS of theirs for personal purposes. 4€ for one based in Germany (I live in Poland soo that isn't an issue for me), 100GB of storage and like 4GB of RAM (if I remember correctly about the ram part), but even that's enough for me. The speed on the VPS is fast as hell, I can do something that I would do locally if that would be too slow on my internet. Payment system was
kinda confusing/broken but their customer support helped me within few hours with it. Finally, I consider that a pretty great deal as for 4€ per month, it's very useful for me.

July 4, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your detailed feedback! We’re glad to hear you’re happy with the performance and value of our VPS. We also appreciate your note about the payment system, and we’ll continue improving the experience.

Rated 1 out of 5 stars

payment system is garbage

It’s impossible to pay without linking a bank account.
Tried PayPal — unchecked the “link account” box, but PayPal still says the account will be linked.
Fine, I tried using Apple Pay from my phone — but there’s no Apple Pay at all. It just asks me to enter my card details manually!
If this isn’t a scam, then your payment system is just straight-up garbage.

I’m not paying a damn thing.

July 18, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

We’re sorry for the frustration with the payment process. Our system supports PayPal and card payments, but Apple Pay is not yet available in all countries. Even that is asking you to insert your card details, you have the ability to remove your card from your account later if this is really important to you. We appreciate your feedback and will use it to improve the experience.

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Rated 5 out of 5 stars
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Reply from FREAKHOSTING

Thank you for your review! We’re glad to hear you’re happy with both our services and support — your feedback means a lot to us.

Rated 1 out of 5 stars

Terrible Experience - Unprofessional and Unreliable Service

I am extremely disappointed with the service I received. We had our account suspended without proper communication or any prior warning. The company uses an automated system with default templates that don’t make sense in our case, and it caused unnecessary confusion.

What’s even more frustrating is the lack of transparency and respect when addressing the issue. Despite reaching out for clarification, their support response was robotic and unhelpful. They simply blamed the system instead of offering a proper solution. They claim to take abuse reports seriously, but this felt more like an arbitrary suspension without understanding the situation.

It’s clear that they don’t prioritize customer relations, and their reputation is well-deserved based on my experience. I do not recommend anyone to buy from them hey are unreliable, unprofessional, and downright disrespectful.

July 5, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

We’re sorry to hear about your experience and understand your frustration. Account suspensions are never taken lightly and are always based on our policies, but we’ll review this feedback to improve communication and clarity moving forward.

Rated 5 out of 5 stars

worked like charm if there is fast…

worked like charm if there is fast download free then it is 100% cool hosting

July 2, 2025
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Reply from FREAKHOSTING

Thank you for your feedback! We’re glad to hear you’re satisfied with the hosting, and we’ll continue working to ensure speed and reliability meet your expectations.

Rated 5 out of 5 stars

Support is quick and effect

Support is quick and effect. Best support i have seen from any other supports.

July 3, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your kind words! We’re glad you’re happy with our fast and effective support.

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Rated 5 out of 5 stars

serenity

Great supports!

July 1, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for your feedback! We’re pleased to hear our support made a good impression.

Rated 5 out of 5 stars

Great 10

Great. The team members replay fast to tickets and they will help you to make all settings good!

June 26, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thanks so much for your review! We’re happy our team could help quickly and get everything set up for you.

Rated 1 out of 5 stars

Review for FrickHosting

Absolutely terrible experience. The server goes offline every 30 seconds and then comes back online — completely unusable for any serious purpose. The VPN service is total garbage: it barely connects, and when it does, nothing loads.

Support is even worse. They delete messages in Discord instead of helping, and provide no real assistance. Everything about this service feels unstable and unprofessional.

Giving it 1 star only because it worked somewhat decently for 3 days. After that — a total disaster. Would not recommend to anyone.

June 18, 2025
FREAKHOSTING logo

Reply from FREAKHOSTING

Hi there,
We take feedback seriously and strive to provide a consistently high standard of service across all our platforms. While we cannot verify this specific experience in our system, we encourage if you have any concerns to reach out to our support team directly through official channels so we can assist appropriately.

Thank you.

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Rated 3 out of 5 stars

Sometimes it doesn't work

Sometimes it doesn't work, in 2025 it was already down several times

June 14, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Hi,
Thank you for sharing your feedback. We understand how frustrating downtime can be and we're always working to improve stability and performance across all of our services. If you're still experiencing issues, feel free to reach out to our support team—we’re here to help.

Rated 1 out of 5 stars

Problem connection on server

Problem connection on server. Infinite loading

June 11, 2025
FREAKHOSTING logo

Reply from FREAKHOSTING

Hi there,

Thank you for your feedback. We're sorry to hear you experienced connection issues. This is not the experience we want for our customers. If you're still facing problems, please reach out to our support team so we can investigate further and assist you directly.

Rated 1 out of 5 stars

The host's website is currently down…

The host's website is currently down and VPS inaccessible! No communication of pre-planned maintenance, so maybe this host is dead?

June 1, 2025
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Hi there,

Thank you for your feedback. We understand how alarming it can be when a website or service becomes temporarily inaccessible. We did experience a brief outage on the date mentioned, which was quickly identified and resolved by our team.

While we aim to communicate all planned maintenance in advance, unexpected issues can sometimes occur. We want to reassure you that FREAKHOSTING is very much active and committed to delivering reliable service.

If you’re still experiencing issues, please reach out to us directly and we’ll be happy to assist you right away.

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