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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness and professional, friendly demeanor, often going above and beyond to assist with issues. Many people praise the quick and effective support, noting that problems are often resolved rapidly, sometimes within minutes or hours, and that the service is generally reliable with good performance. However, some people were dissatisfied with the service, mentioning issues like slow network speeds, unresponsive support, and servers going offline or freezing. A few other people also felt that the website could be confusing or prone to crashing, and some experienced problems with their VPS disappearing or being suspended without clear explanation, leading to frustration and wasted time.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast and efficient service, quick dedicated server... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team,... See more

Website

People report ambiguous experiences with the website. While some customers highly recommend it, praising its... See more

Staff

Reviewers highlight positive aspects of staff, often praising the support team as friendly, helpful, and... See more

Response time

Clients share ambiguous opinions on response time. Many customers report extremely slow support, with tickets... See more

Based on these reviews

Rated 4 out of 5 stars

Bought budget VPS of theirs for personal purposes. 4€ for one based in Germany (I live in Poland soo that isn't an issue for me), 100GB of storage and like 4GB of RAM (if I remember correctly about t... See more

Company replied

Rated 4 out of 5 stars

Fast server setup, easy to navigate panel, good connectivity/uptime. My 'enshrouded' server .json file was outdated though, so i had to rewrite that by myself.

Company replied


Company details

  1. Web Hosting Company
  2. Gaming service Provider

Written by the company

Web & Game Hosting Provider


Contact info

4.1

Great

TrustScore 4 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Advanced platform but the support…

Advanced platform but the support system needs to be improved.

May 31, 2025
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Reply from FREAKHOSTING

Hi there,

Thank you for your feedback. We're glad to hear you appreciate the platform, and we agree — the support experience should match the quality of the product.

We’re actively working on improving our response times and support availability to provide a better overall experience. Your input helps us identify where to focus our efforts, so thank you again for sharing it.

If there's anything we can assist you with directly, feel free to reach out anytime.

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Rated 5 out of 5 stars

The best all time and any time

May 28, 2025
Unprompted review
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Reply from FREAKHOSTING

Hi there,

Thank you so much for your kind words — we're thrilled to hear that you're enjoying the service!

Your support means a lot to us and keeps us motivated to keep delivering our best, all the time and every time.

Rated 1 out of 5 stars

Constant reboots

Constant reboots. Annoying

May 27, 2025
Unprompted review
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Reply from FREAKHOSTING

Hi there,

We’re sorry to hear you’ve experienced issues with reboots — that’s definitely not the experience we want for our users. Unexpected restarts can be caused by a variety of factors, and we’d like to investigate this further to identify the cause and resolve it.

Please reach out to our support team with your service details so we can take a closer look and get this sorted for you as soon as possible. We’re here to help.

Rated 5 out of 5 stars

Solid hosting at fair prices

Solid hosting with excellent price-to-performance ratio. The servers have been consistently reliable with no unexpected downtime. Their support team is impressively responsive - issues get resolved quickly and efficiently.

What I particularly appreciate:
- Competitive pricing for SSD-powered plans
- User-friendly control panel that's easy to navigate
- Flexible configurations suitable for various projects

The combination of reliability, good performance and responsive support makes this a hosting provider I can comfortably recommend. It's been working perfectly for my needs so far.

May 23, 2025
Unprompted review
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Reply from FREAKHOSTING

Hi there,

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly happy to hear that you’re enjoying the reliability, performance, and flexibility of our services — and that our support team has been able to assist you promptly when needed.

Your feedback motivates us to continue improving and delivering the best possible experience to our customers. We’re here whenever you need us!

Rated 5 out of 5 stars

Support team is a bit slow

I've had some issues with network speed, and although the support team was a bit slow to respond, they eventually fixed the problem — and now everything is working well.
For this price, it's hard to find a service like this, especially if you're looking for an Arch Linux VPS, which not many providers offer.
The I/O speed is also quite good, and I plan to renew my service here.

May 21, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for your feedback. We're sorry to hear about your experience, though we’re unable to find any matching case based on the details shared. We take all reports seriously and strive to address every support request in a timely and effective manner.

If you’re an existing customer and still experiencing issues, we kindly encourage you to reach out to our support team directly with your ticket number so we can investigate this thoroughly and assist you further.

We’re always here to help and committed to providing the best possible service.

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Rated 5 out of 5 stars

We’ve been working with this service…

We’ve been working with this service provider for half a year now, and I can confidently say — it’s one of the best places for hosting servers and getting work done! The technical support team is always polite and responsive (there was even a time when we reached out on a weekend — and they still replied!). Whenever issues arise, they’re always ready to help and explain everything. A heartfelt thank-you! We’re happy to continue working with you :)

February 3, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're truly grateful to have had the opportunity to work with you over the past six months.

Rated 5 out of 5 stars

The best support you can get very…

The best support you can get very helpful fixed my issue would recommend

May 14, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you so much for your kind words and recommendation! We're really glad to hear that our support team was able to assist you and get everything resolved. If you ever need anything else, don't hesitate to reach out, we're always here to help.

Rated 1 out of 5 stars

server is not working

server is not working

May 5, 2025
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Reply from FREAKHOSTING

Thank you for your feedback. We’re sorry to hear that you encountered an issue, but we were unable to identify any specific case based on this message alone.

If you're a current customer and still experiencing problems, please reach out to our support team through the official channels with your service ID or ticket number so we can assist you directly.

We’re here to help and would like to get this resolved for you as soon as possible.

Rated 5 out of 5 stars

Excellent resource with one of the best support and customer attitudes

Hosting a website on this hosting service.

For half a year there were no problems with the performance of the site.

The only problem that occurred during the whole time, it was blocking cmd requests, as it turned out after strengthening DDoS protection. The problem was detected and eliminated within a couple of hours after contacting technical support. All of this time the site was available to visitors as before, and a few hours in site maintenance delays did not become a critical problem, but it was a confirmation that DDoS protection is not mythical, and the hoster wasn't deceiving when he made the mailing that he had done the work to strengthen the protection.

In my practice, there was not hoster, which would not arise problems. However, here the help was provided at one of the best levels, which left the finest impressions of support.

Live support, which after contacting them, immediately takes steps to help, not a bot. Now this is very important, because it is terribly inconvenient when you first answer a dozen questions bot to contact you support staff, then contact support, clarifies the same issues and then promises to start solving the problem and disappear for days on end, leaving you alone with the problem.

Easy-to-use and user-friendly client area. Easy migrations.

A variety of service packages that allow you to host a small project (with the ability to switch to another package, in case of project development) as well as quite heavy projects.

Different pricing plans with the appropriate amount of services. There are no hidden payments in the tariff plans or the need to purchase some services in addition, as it happens in various hosts, when advertising banners say about one scope of services for a specific fee, and in the end you either get less services or will pay extra to get the necessary. Also having an affiliate program to help you save money on your service fees. Easy payment methods.

Thus for myself I have concluded that this is a great hoster. Everything is honest and for people.

Support: 5
Hardware: 5
Customer attitude: 5
Сost of services: 5

May 6, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for such a detailed review! We’re glad you’re satisfied with our services, support, and DDoS protection. Your feedback motivates us to keep delivering reliable hosting and strong customer care.

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Rated 1 out of 5 stars

Extremely Disappointed - Unreliable Service and Zero Support

We've had an incredibly frustrating experience with this provider. Our servers were suddenly suspended without proper explanation, and despite multiple messages, support has been completely unresponsive for days. The only vague reason given was “SPAM MAIL SERVER DETECTED,” even though we've always respected their terms and never used their services for anything illegal.

What's worse is that they leave customers in the dark with no investigation or chance to respond. We invested serious time and resources into building our infrastructure with them, only to be treated with complete disregard.

The support system is unprofessional, slow, and clearly doesn't care about client impact. If you're looking for reliability, transparency, and fair treatment - look elsewhere.
Avoid this provider at all costs unless you're ready to lose both time and money.

May 5, 2025
Unprompted review
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Reply from FREAKHOSTING

Hi,

Thank you for taking the time to leave a review. At FREAKHOSTING, we take service quality and customer experience seriously, and we have clear policies in place to protect the integrity of our network.

While we couldn’t identify any matching customer based on the details provided, we want to emphasize that any service suspension is only carried out in accordance with our Terms of Service and after automated or manual abuse detection procedures—particularly in cases involving spam-related activity or network misuse. These policies are in place to ensure a stable and secure environment for all users.

If you believe a mistake was made and you are a legitimate client, we invite you to reach out to our support team through official channels with proper account verification. We’re always open to reviewing concerns when submitted appropriately.

Rated 1 out of 5 stars

Absolutely the Worst Hosting Experience – Avoid FreakHosting at All Costs!

Absolutely the Worst Hosting Experience - Avoid FreakHosting at All Costs!

We purchased a VPS from FreakHosting.com and immediately ran into serious issues. The IP assigned to us was already blacklisted by multiple ISPs, making it completely unusable for our intended operations. We politely requested an IP change - a standard request with most hosting providers - but their support team completely ignored it.

Instead of resolving the issue, they chose to suspend all of our VPS instances without explanation, including the one we had flagged for blacklisting. When we contacted them to explain that we had done nothing illegal and simply wanted clean IPs to use the service as paid for, they refused to unsuspend our servers.

Their customer support is by far the worst I’ve ever encountered. Unresponsive, unhelpful, and blatantly unprofessional. It genuinely feels like they have no interest in supporting customers - only in taking your money and running the other way when a problem arises.

Do not waste your time or money with FreakHosting. There are far better providers out there who actually value their clients. FreakHosting is nothing but a frustrating, unreliable nightmare.

May 3, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for your feedback. We're sorry to hear about your experience.

Please note that we take abuse prevention and IP reputation very seriously to ensure a fair and secure environment for all our customers. While we do our best to accommodate reasonable requests, actions such as suspensions are only taken in accordance with our terms of service and internal abuse policies.

If you believe there has been a misunderstanding or if you're an existing customer needing further assistance, we encourage you to contact our support team directly with your service ID or ticket number. We're always open to reviewing cases and helping where possible.

Rated 3 out of 5 stars

my problem not resolved.just canceled…

my problem not resolved.just canceled and refund to my account

April 30, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for sharing your feedback. We're truly sorry to hear that your issue wasn't resolved to your satisfaction and that it resulted in a cancellation.

Rated 5 out of 5 stars

The setup was easy and fast

The setup was easy and fast, one improvement is to have the causal not giving free armor, cameras should be not able to see the enemy by default.

April 25, 2025
Unprompted review
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Reply from FREAKHOSTING

We're glad the setup went smoothly! Thank you for the improvement suggestion regarding armor visibility, we’ll pass that on to the right team. Your input helps us grow.

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Rated 5 out of 5 stars

Amazing service! 5/5 Vlad cool guy

Buyed an dedicated server in Poland, very fast support.
i was installing custom installation without raid, and Vlad helped to do everything, even without paid support ^_^

April 22, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for the great review! We’re glad Vlad was able to assist you smoothly, even with a tricky RAID-less install. We’ve got your back anytime!

Rated 5 out of 5 stars

Support/Helpful

They are usually pretty fast on customer support. As well as helpful and pretty informative!

April 22, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for the kind words! We’re happy you find our support helpful and informative. If you ever need us again, we’re just a message away.

Rated 5 out of 5 stars

Good service

Good service
The support team is very helpful

April 18, 2025
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Reply from FREAKHOSTING

Thank you for your review! We're happy to hear you found our service and support team helpful. We're always here if you need anything else.

Rated 5 out of 5 stars

Best Hosting

Best Hosting. Tech.support solves issues quickly. Uptime is very good. Use FREAKHOSTING.

November 17, 2024
Unprompted review
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Reply from FREAKHOSTING

Thank you for the great feedback! We're thrilled that you're enjoying the uptime and support. We truly appreciate you recommending FREAKHOSTING!

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Rated 5 out of 5 stars

Amazing service saved my server

Hey to all so recently I was informed I had twenty four hours to untill my redm server was stopped and wouldn't be able to play on it. This due to my previous provider iceline hosting who has unfortunately given up on fivem servera. However after being given no help or even we're to start on moving my server, I found a new provider called freakservers. After contacting them I explained my situation and they were more then helpful. At 9am this morning they transferred my redm server to theirs. They were very quick and I'm delighted to say the server is working perfectly as if nothing has changed. I'm very appreciative and relieved to have it back thanks so much to the team and to Vlad who walked me though every step.

April 21, 2025
Unprompted review
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Reply from FREAKHOSTING

Wow! thank you for such a detailed and heartfelt review! We’re incredibly glad we could step in and help at a critical moment. It means a lot that you trusted us, and we’re always here whenever you need us. Big thanks from the whole team, especially Vlad!

Rated 5 out of 5 stars

I recommend this service.

I recommend this service.

Affordable prices Reliable VPS operation Responsive and quick support team I did not find any drawbacks.

April 21, 2025
Unprompted review
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Reply from FREAKHOSTING

Thank you for recommending us! We’re glad to hear you found our prices fair and support responsive. We're here anytime you need assistance.

Rated 5 out of 5 stars

Best time

<3<3<3<3<3

April 15, 2025
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Reply from FREAKHOSTING

Thank you for your kind and enthusiastic review! We’re happy to have made a great impression and hope to continue providing the best experience for you.

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