freenet Reviews 

balanced considerations of the freenet's interests with my company starfleetUpTo.date and me... quick processing of requests.... very fit personal... Thanks one more!

Without you context, they will take you money. E.g. Video, relax guru.

You don’t need opt tem. They will do it for you.

This is the worst mobile company in Germany! I was their client since 2020 and all they do is try to charge as much as possible from you and don't care about their customers! In August I was charged 139 Euro as I spoke more than 50 minutes by telephone! When I called and try to return at least part of the money, they just offered me to change the tariff. I explained that I consider that extremely unfair, but they just don't care.

I had been reasonably happy with their services until I needed their customer service support. In short I wanted to terminate the contract at the end of the current month. For this, you need to opt in the app and then call to confirm. When I got to the call part I haven't been able to find anyone to speak English and yes, you can search all you want, you won't find an email address contact to write them. Briefly, I spoke with a Customer Service representative asking him to terminate the contract (04.10.2023). Next day my internet was down and when I called again I found out that the contract was not in progress to be terminated at the end of month, but prolonged for another 24 months. That's the level they are willing to have to get more clients

Super I'm very happy

very good experience

Helpful und competent
Gently☺️

I got a prepaid sim once I arrived in Germany. I had it for one year without any problem. It was easy to get the prepaid sim. Never had a complaint. Coverage is good in cities. I never went anywhere far from city so I have no comment on the coverage outside of the city. Highly recommend it. Customer support is friendly as far as my interactions went with them.

We are preparing to officially complain about this company to the authorities for predatory behaviour. My elderly mother is a customer of Freenet since 2015. For the past few months, she's been hitting her data limits, and has paid for additional data each month.

We've looked into her plan and found out that she's paying 10 Euros a month for a 250 MB/month. She called, trying to get a small upgrade of her data plan to limits that are more standard nowadays, but was told it's not possible. And since she accepted a "loyalty offer" a year ago that gave her a few months without fee, she's locked into her contract until March next year.
At the same time, Freenet has an now offer of 20 GB for 10 Euros per month. Freenet is charing my retired mother the same price for about 1% of that data, and is refusing to even just bump her up to 500 MB, which would be sufficient for her. She's just being met with a "well those are your terms, nothing we can do". This seems super predatory, letting someone with data terms that are 8 years old locked in the plan, while plans have increased so much more in data. All these offers were made to my mother over the phone, and they profited from her limited understanding of technology to fraud her.

I am satisfied with the service

gut service and costumer care is also fair

One is more for them!! I ordered a data simcard from them. At first, its period started immediately! It was for more than 10 days ago. But the funny part is that I have not got the simcard yet!! I couldn’t reach them after several calls. The most funny part is that there is no email address to ask them!! You can’t find!!! Finally I installed their app and used their whatsapp channel. I wrote everything and sent. What I got as answer… the WhatsApp channel is not available!!! So I just pay for nothing but getting angry!!

Update:
I went to a freenet shop in Plauen city and told them that from freenet nobody answered me. They just gave me the same hot line number that I had. They didn’t help me at all!!!! It seems in the freenet stores the just sale mouse and keyboard!!!

Its the most worst network i have ever used in the whole world, in the first month they took 50 euros and in the second month they ask for 44 euros more, while my contract was for flat rate of 15euros its disgusting, that suddenly i can’t call anyone i can’t use internet, in the mid of the month and specially when i was not at home that’s so disappointing and the customer service representative picked up the call after 1hour and said that i will receive a call tomorrow what about the day i’m calling on should i spend it without sim without handy or what.