FreeWills.co.uk Reviews 

4,876
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, efficient, and genuinely free, making the will creation process straightforward and stress-free. People found the website easy to navigate and complete. The staff are frequently highlighted for their professionalism, helpfulness, and friendly approach, providing quick and thorough responses to all inquiries, ensuring a seamless and valued experience. However, some customers reported dissatisfaction with communication. A few reviewers encountered unclear or unprofessional responses, with some mentioning impolite or sarcastic emails from staff, raising concerns about the professionalism of certain interactions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its ease of use, efficiency, and... See more

User experience

Consumers consistently report a positive user experience, finding the service easy to use, straightforward,... See more

Staff

Users describe positive interactions with staff, praising their professionalism, helpfulness, and efficiency... See more

Response time

Customers consistently note positive experiences with response times, highlighting the service as... See more

Customer service

Customers had positive experiences with customer service, highlighting the quick, effective, and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more

Company replied

Rated 5 out of 5 stars

The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more

Company replied

Rated 5 out of 5 stars

Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more

Rated 5 out of 5 stars

Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Legal Services
  3. Paralegal Services Provider

Written by the company

100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,876)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The personal help and at any time of…

The personal help and at any time of day or evening Amanda helped me more thasn once and gave me confidence to not only do my will but also both LPAs. From June 20th up rto this week great responses and help

June 25, 2025
Unprompted review
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Reply from FreeWills.co.uk

Thanks so much, Niki, Really please we could help you, you were a pleasure to deal with.

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Rated 5 out of 5 stars

For a straight forward Will

For a straight forward Will, it's a great, simple, online service. And it's free!

June 26, 2025
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Reply from FreeWills.co.uk

Thank you Andrew, chuffed to bits that we could help you get your will in place. Take care.

Rated 5 out of 5 stars

So easy and quick

So easy and quick! Excellent service.

June 26, 2025
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Reply from FreeWills.co.uk

Thank you, Theresa, so please we could help you! Remember, if you ever need to update, that is also free. Take care. Amanda.

Rated 5 out of 5 stars

Excellent service

Excellent service, I was a little sceptical at first but the whole process was straightforward from the very start, have now got my final will sorted so thank you very much. Highly recommended.

June 26, 2025
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Reply from FreeWills.co.uk

Thank you, Alan. Most things in life are not free, and so many folks do doubt us, but I am hoping that almost 5000 5* reviews can give those coming to us a lot of confidence to push forward and have their wills drafted. You take care. Best Wishes, Amanda.

Rated 5 out of 5 stars

Easy to use free Will…

Easy to use free Will as long as your Estate is straight forward, leaving everything to partner. Why pay to involve a solicitor. Just tell your family where the Will is located.

May 27, 2025
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Reply from FreeWills.co.uk

Thanks so much, David. Really pleased we could help you. We do also assist clients with more complex estates if required alongside trusts and powers of attorney. Currently only half price £50 each if you haven't already.☺️. Take care.

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Rated 5 out of 5 stars

Wills - Haydens Solicitors Accrington Lancashire

As I have always been very anxious about making a will. But Tuning the great age of 60 years I decided to finally get this done. After several searches I decided to go with this company Haydens solicitors. They made me feel at ease and the whole process was very simple. I found this Haydens solicitors in Accrington online this i found and done through the free wills website. And this was incredibly easy to navigate. The whole process was straightforward, and I was able to complete my will without any fuss. What really impressed me was their quick response time. Any questions I had were answered promptly, which gave me real peace of mind.
With the help from Nicola Evans at Haydens she helped me get my will prepared. This was a big worry of my mind and a fantastic job was done by Nicola sorting it all out with me and without a doubt the absolute one best decision I've ever made. I Highly recommend Haydens and the team if you're looking for a simple and efficient way to make a will this is the best way forward. I'm now worry free that my wishes will be carried out by my remaining family instead of the State. Thank you for offering such a valuable product to this 60 year old. Quick and easy, and it was very easy with my free wills online. And at my age I wanted to get it done. Before I started to lose my marbles Very quick turnaround of document reviewing together with lots of comprehensive information and guidance and additional options to add on further services over and above helping with producing the Will. Simple and efficient service. Made the potentially stressful situation of making your will into something far easier than expected. Amazing, simple process from start to finish. Very impressed with Haydens solicitor and recommend this company to anyone needing a solicitor.
Thank You to Nicola Evans for all her hard work and Joanna Qualters for being there as my witness to complete my will signing. Thank you a very happy customer. M. Bache

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent free service

Excellent free service, quick and easy to use. Highly recommended.

April 27, 2025
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Reply from FreeWills.co.uk

Thank you so much, Julie, we really appreciate this.

Rated 5 out of 5 stars

Quick, easy and simple

Being severely let down by a high Street solicitor, FreeWills was recommended
to us and I am so grateful we contacted them. Having to make 2 wills was tough enough but Amanda was helpful, courteous, informative (about another matter also) and expedited the wills very quickly and after paying, the bound copies arrived a few days later. I don't understand the negative comments as we had a 100% successful interaction with them and would definitely recommend them, especially Amanda.

May 12, 2025
Unprompted review
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Reply from FreeWills.co.uk

Thanks so much Jane. So pleased we could help you both. We know it removed a huge amount of stress from your shoulders in very devastating circumstances.

Sadly, most of the negative reviews are from people who have not checked their drafts, then paid for their will to be posted, then demand we send another free of charge when they realise what they have done and try to blame us for it. We obviously refuse as it is not our fault. 99% of the time, the client has never checked their will draft and the onus is on them to do so. Classic examples are 'That is not my name'....... We are not sure how we are supposed to know what their name is, but they still blame us.

The other negative reviews are from people drafting a will that is not theirs, leaving the estate to themselves, nobody else, paying £25 to expedite the service and we refuse it on grounds of potential fraud and then they demand their money back for the express will fee, however, as we clearly state, we have performed that service. These wills tend to be fraudulent wills, or written under duress or coercion, which of course we will not allow through.

The rest are people who think that because they are not in front of you, they can be rude, swear, and treat you appallingly. We will not tolerate that behaviour and remove them from our accounts, block them and send them on their way. What actually hurts is that we do this for free and we face abuse daily on email by people who are entitled and demand far more from you.

A sad fact of life is that people do lie, then come to a review platform like Trustpilot and give negative reviews. Who would want to be that person?

We are not perfect and on the rare occasion we do get it wrong, we put our hands up and apologise, correct what we did wrong, give a refund, or send a bound will free of charge by way of apology.

Fortunately, the 4800 five star reviews make up for it and actually prove that we really do get it right. 146,349 clients and counting. We are really proud of that.

You take care.

Amanda.

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Rated 5 out of 5 stars

Excellent website and easy to use

It was an easy website to navigate and easy to make the will. The response was really quick and they also providef helpful additional information. Would highly recommend

April 27, 2025
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Reply from FreeWills.co.uk

Thank you so much, Lisa, really appreciate that.

Rated 5 out of 5 stars

Easy to use

Easy to use. Great communication all the way.

April 27, 2025
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Reply from FreeWills.co.uk

Thank you, Nicole, really appreciate that.

Rated 1 out of 5 stars
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Reply from FreeWills.co.uk

Hello Laura,

Thank you for the 1* review.

Firstly, you are attempting to draft the will of a 95 year old leaving the estate to yourself only.

Hopefully that will make it very clear to you why we refused it.

Secondly, you are not our client and we owe you no explanation and have a right to refuse any will we believe is being fraudulently drafted.

You have a good day, Laura.

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. I didn't think it could be legit as many others claim to be free and aren't, but this actually is. Really easy to complete and barely took any time at all. Amazing and thank you.

April 29, 2025
Unprompted review
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Reply from FreeWills.co.uk

Pretty cool huh? And you're right, Laura, we are probably one of the only ones that are truly free. Glad you came to us. Take care.

Rated 5 out of 5 stars

Quick & easy

Easy to complete. Arrived quickly overall experiance was very good.

March 27, 2025
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Reply from FreeWills.co.uk

Thanks Mark, really appreciate this.

Rated 5 out of 5 stars

We recently used FreeWills to generate…

We recently used FreeWills to generate mirror Wills for my wife and I and found them quick, attentive, and efficient with excellent personal service. The service is truly free and is highly suitable for simple Wills
Amanda, in customer service, was extremely helpful and honest so I would absolutely recommend the company and well worth giving a tip at the end of the process.

April 25, 2025
Unprompted review
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Reply from FreeWills.co.uk

Thank you so much for this, I really appreciate you leaving such a lovely review that gives a true reflection on what we do. Take care.

Rated 5 out of 5 stars

I recently used FreeWills to record my Will

I recently used FreeWills to record my Will and found them quick, efficient and transparent.
I also made an enquiry via email regarding preparing an LPA and found Amanda extremely helpful and honest so I would absolutely recommend the company based on the service I received which was refreshingly personal.

April 25, 2025
Unprompted review
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Reply from FreeWills.co.uk

Hello Deana,

That is such a lovely review which is truly appreciated. I honestly do my best for people and I do appreciate you reading the negative reviews and allowing me to explain the other side of the story which I believe gives a far clearer view of the circumstances involved, and I would ask anyone reading this to by all means contact us if they wish for clarification.

Have a lovely weekend, Deana and I hope to hear from you soon.

Best wishes

Amanda

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Rated 4 out of 5 stars

Website is easy to use, still no bound postal copy

Website is easy to use, quick, and the final Will looks like it will do what it needs to. Not sure if it would suffice for complicated affairs, but for my simple requirements it was fine.

I have paid £30 (as has my partner) for a posted, bound copy, and to date - some 10 days after it was posted, and 3 weeks from paying our combined £60, nothing has been received.

Correspondence with FreeWills via email has been answered quickly and politely, and they have said that new wills will be posted out again today. So we'll see - I am slightly sceptical as there seems to be several reviews here that detail postal copies not being received - and whilst Royal Mail isn't what it used to be, this seems to be a recurring theme.

That is the one fly in the ointment, we paid the extra as it seemed reasonable, given the service we were getting for nothing - compared to going to a solicitor - so it has soured the experience slightly, as we are currently £60 out of pocket. Shame because otherwise, we were impressed, and have recommended to others.

March 27, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thanks for your review, Kenneth, much appreciated. I agree, it is not good that customers are not receiving their wills. Sadly, RM is not what it used to be, but please understand that we send 100's of wills to clients and given that scale, some do go missing or are delayed which is totally out of our control. Frustrating for you and us. However, we will always post another out to you if it has not been received.

Regarding more complex wills, yes, we do these, however, as they are bespoke, for example, having to draft a life interest trust into a will, we deal with these with the client direct as they are too confusing for the lay person to draft and require a qualified practitioner who understands trusts and estates etc. Even better, our trusts are affordable for many at only £179 for each trust and they allow you to protect your share of the home from care fees if you die and your partner then is taken into care, your share of the home then passes to your beneficiaries.

Hope that helps! Have a lovely Easter!

Rated 5 out of 5 stars

My Will needed to be done

I wrote my will and the people said it was OK checked it and I could do a print out with my computer or get solid on for £30 I chose this I found it easy and was very happy with the final will . I would definitely recommend this company .

March 27, 2025
Rated 5 out of 5 stars

Straightforward

Website was clear as were the instructions for completing the template. The review by the solicitor was very prompt. Thank you very much.

March 27, 2025

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