Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more
Company replied
Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more
Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more
Company replied
Company details
Written by the company
100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom
- support@freewills.co.uk
- freewills.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was fantastic
The service was fantastic, the response time to our questions was almost immediate, and the people dealing with our LPA were amazingly helpful. I would 100% recommend this service.
October 10, 2025
Unprompted review
Reply from FreeWills.co.uk
Thank you so much for this great review, we really do our best to help all of you coming through to us.
Advertisement
Quick, easy and helpful
Really great, quick, easy and transparent service to help write a basic will. I absolutely recommend this service if you do not have the funds to go to a solicitor, it's helped me out a lot.
October 10, 2025
Unprompted review
Reply from FreeWills.co.uk
Thanks so much, Jay, really pleased we could assist you.
This was so easy to do
This was so easy to do. & a great relief it’s a simple will & so easy to understand the way is written.
September 26, 2025
Reply from FreeWills.co.uk
Thanks so much Susan. Really appreciate your review and so glad we could help you.
Mrs SC
What an excellent service and so painless and stress free to complete. My will is straightforward so no need to speak to anyone. The process overall was swift, brilliant customer service & I would definitely recommend.
September 26, 2025
Reply from FreeWills.co.uk
Thank you so much for a lovely review, we truly appreciate it and so glad we were able to assist you getting a will in place. Take care, Amanda
Reply from FreeWills.co.uk
Thanks so much!
Advertisement
Being an older gentleman and not…
Being an older gentleman and not technically minded, with the help of Freewills it was a walk in the park. You are give plenty of time to review your will and edit it at anytime. It was also very helpful with keeping in touch with me via email and helping and advising me. It does what it says on the tin. Freewills are exactly Free. From a very Greatfull customer Ron
September 30, 2025
Unprompted review
Reply from FreeWills.co.uk
You were very lovely yourself, Ron, and I am so glad I was able to help you get everything in place correctly. You take care. Best, Amanda
I had nothing but an extremely…
I had nothing but an extremely professional and pleasant service from this company and it's representatives. There was no fee. I only paid for optional professional storage, which was my personal choice.
August 15, 2025
Unprompted review
Reply from FreeWills.co.uk
You were an absolute pleasure to deal with and I am so pleased you found us helpful and able to ensure your wishes were fulfilled. All the very best, Amanda.
This is an amazing service that I can…
This is an amazing service that I can recommend to everyone very easy to complete
August 27, 2025
Reply from FreeWills.co.uk
Thank you so much, Sarah, chuffed to bits we were able to help you. Take care. Amanda
Extremely helpful company.
Very efficient company indeed. So refreshing to deal with such a friendly & diligent person who went above and beyond to make me feel valued as an individual.
Amanda George was extremely quick to respond by email to each question I had regarding my will and guided me through the whole process thoroughly to completion.
September 1, 2025
Unprompted review
Reply from FreeWills.co.uk
Thanks so much for this lovely review. Amanda is an absolute credit to this company and ensures that those who need our help, get it and she thanks you for your lovely review.
Advertisement
Exactly what I wanted no frills
Exactly what I wanted no frills, no cost and legally binding
July 28, 2025
Honesty and Integrity and no hidden charges
Having approached 2 local Law firms who were totally unprofessional and very rude and patronising, it was refreshing to deal with this company.
Staff especially Ms Amanda was exceptional and they always respond virtually immediately to queries with courtesy and simplicity which is wonderful.
Due to their professional, I am doing both my wills and POA with them including for my dad. They are totally honest and operate with integrity which is sadly missing with professionals now-days, Thank you!
August 16, 2025
Unprompted review
Reply from FreeWills.co.uk
So sorry to read about your negative experiences with other firms, Danny, but, we are so pleased that you came to us for assistance and that we could help not just yourself, but your father also. You have been an absolute pleasure to deal with. Best wishes, Amanda.
Reply from FreeWills.co.uk
Thanks so much, Lauren, Really pleased we could help. Take care. Best wishes, Amanda,
Reply from FreeWills.co.uk
Thank you so much, Ross, chuffed to bits we could assist you. Take care Amanda.
Advertisement
It was very very helpful and made…
It was very very helpful and made something that can be very complicated very simple. Thank you
July 27, 2025
Reply from FreeWills.co.uk
Ahhh really pleased we could help you, Dawn. Take care. Amanda.
Very easy to use and helpful.
July 27, 2025
Reply from FreeWills.co.uk
Thank you so much for this, really appreciate your review. Best wishes. Amanda.
Easy and quick to do.
Easy and quick to do.. very efficient would recommend anyone to use this service
June 26, 2025
Reply from FreeWills.co.uk
Thank you so much, Karen, hugely appreciate your review. Take care. Amanda.
Efficient Service
We have recently used the services of Free Wills to complete Wills and Powers of Attorney for myself and my husband.
It was an easy process with excellent online guidance from their solicitor. Any queries we had were handled promptly, efficiently and in a friendly manner.
We have absolutely no hesitation in recommending them.
Elaine & David
June 6, 2025
Unprompted review
Reply from FreeWills.co.uk
Thank you both so much for this, Elaine and David, so glad we were able to help you both. It is really lovely to receive such lovely reviews showing that we really do our very best for people. You were a pleasure to work with. Take care, Amanda.
Advertisement
As an 82 year old who’s not tech savvy
As an 82 year old who’s not tech savvy, this company were absolutely brilliant. They helped me throughout the whole process and guided me through making my Will with such kindness and patience. My Will was just what I needed all for no cost whatsoever. I cannot recommend this company highly enough. Great customer service. No catches. Totally free.
July 14, 2025
Unprompted review
Reply from FreeWills.co.uk
JW, thank you so much for a lovely review, it truly means a lot and allows people who check us out on here a clear picture of who were are and what we do, and that our wills are totally free! Glad we could get everything in place for you. You take care. Best Wishes. Amanda.
Bad Customer Service
Got my will wrong. Claimed that they couldn't have made the mistake as their systems don't allow this but I sent proof that the draft was different to the final.
I admit to being blunt in the email as was quite shocked that they claimed that the mistake was mine, offered no apologies and refused to refund. I also found their emails to be very blunt from the beginning.
Though the issue was resolved eventually, I found the customer service to be very unprofessional. They claimed that they did not take anything personally but the fact that they admitted to 'speaking to me the way I spoke to them' and trying to guilt trip me by telling me their age and things, I would consider this very unprofessional.
Never actually received an apology even after I myself apologised for getting upset and they still refused to acknowledge their errors.
Would not recommend.
P. S
Under Article 17 of UK GDPR and Data Protection Act 2018, you did not have my permission to share sensitive information from private email correspondence in a public forum (e.g my name, my health conditions /possible disabilities).
I did not share any direct correspondence in my review nor did I name any particular individual.
I hereby request that you remove such information from your response to this review.
Furthermore, I feel like your response to this review only further supports my claims.
July 9, 2025
Unprompted review
Reply from FreeWills.co.uk
Nicole, You emailed us demanding a refund stating that we had deliberately edited your will. If that is the case, please tell us how on earth we knew the names of your family, their relationships to you and their addresses. I mean, I am good at my job but I do not have magical powers to know who all of your family members are!
As stated to you in email, if you email us in the manner you did, expect to be emailed back in the same manner. I do not appreciate the rudeness and no matter what the issue, you do not speak to people like that.
Furthermore, your refund demand........ You stated you wanted your money back because you had paid for an express check, which we completed a few minutes after you paid for it. It took you 26 hours to come back to us demanding your money back because we had not been fast enough and that you were going on holiday that day [it was 22.36hrs] and that you then needed to find a different provider to draft your will, that day.............at 22.26hrs. When we pointed out you had received the authorised will, you then demanded that it was not your fault your will went in to your spam and not your fault that you had not checked your spam. What would you like us to do about that, pop on over to your house and tell you gently to check your spam?
Furthermore, you were informed that we actually cannot change what a client puts in their will, because, as you have clearly demonstrated, people lie. It is why as a legal company we cover our backs because when you lie, we can prove you have done so. And we did because as soon as we told you that we cannot change your will, you back tracked and thanked us for re checking your will after the errors YOU had made. The sad fact of life these days is people like you cannot admit to being wrong.
As for my age, I am not sure where in our emails it tried to guilt trip you, but what was stated, was that I will not have emails that were sent in the manner you sent them and at my age, I simply will not tolerate that level of rudeness and entitlement.
You then demanded a refund for your partner, again stating that they had not received their checked will, when in fact they had as they had replied to an email sent to them to correct and error in their will. Again, we cannot change your will for you, and that is clearly proved by the email sent to your partner who had responded confirming they had made the amendment. Interesting that you never address that anomaly, Nicole.
Now let us look at the email you sent after all of your rudeness, Nicole.
"I apologise if my words have upset you. I naturally write in a very formal manner. Additionally, I am awaiting an ASD diagnosis and therefore am aware that I have difficulties with communication, especially written communication. I cannot help this as this is considered a disability and I would appreciate adjustments being made for this."
Again, after a tirade of about 15 emails, you came out with that comment. Now let us be clear, you never upset me, you were simply rude, demanding, and you lied.
You have a good day now, Nicole.
Update,
Nicole, nobody knows who you are, if you are going to lie, I will defend my company. I suggest you learn a little bit about the law. Have a good day, Nicole.
The personal help and at any time of…
The personal help and at any time of day or evening Amanda helped me more thasn once and gave me confidence to not only do my will but also both LPAs. From June 20th up rto this week great responses and help
June 25, 2025
Unprompted review
Reply from FreeWills.co.uk
Thanks so much, Niki, Really please we could help you, you were a pleasure to deal with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.