Frequency Precision Reviews 

302
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend... See more

Rated 4 out of 5 stars

The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason al... See more

Company replied

Rated 5 out of 5 stars

After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press... See more

Company replied

Rated 5 out of 5 stars

We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night. James was very helpful explain... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. also in
  3. Disability Equipment Supplier

Written by the company

Safe, Reliable, Technology to Assist Carers. Effective Pressure Mat telecare for hospitals, nursing homes and home carers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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4.5

All reviews

(302)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank You

Dear Colleagues
I was fortunate to speak with James. He was most helpful.
He realised I was depending on the monitors/ adaptors to save a person from falling from a bed or chair and # bones or need hospitalisation
He advised that in 2 days exactly I would receive the 2 units.
Thank you James and the team for your kindness and support to me when I worried about our clients and their safety.
I will post the old units on Monday.
I’m very pleased with the 2 new units and they are more robust and safer to operate than the original units.
I will spread the word around other units too.
Kind regards
Teresa McCluskey
Health Care Co- Ordinator to
LCM sisters

July 25, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Hi Teresa,
Thank you for your detailed and positive review. We will always do our best to offer support. Keeping people out of hospital is in everyone's interests and we are glad that you found our products to help.
Kind regards,
James

Rated 5 out of 5 stars

quick and easy

quick and easy. ordered an additional door alarm and the problem with the one we already have fitted on site was resolved very easily with no further problems.

thanks you for all your help

July 22, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Hi Sandra,
I'm glad that you got it all sorted - many thanks for the positive review.

Best wishes,

James

Rated 5 out of 5 stars

Very efficient

Very efficient , sent off for a repair , but they sent me back a new one , was back within the week

July 2, 2020
Unprompted review
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Reply from Frequency Precision

Hi Melanie,
Many thanks for the review.
Best wishes,

James

Rated 5 out of 5 stars

Professional service

Professional service, fast delivery and installation, good quality product.

July 2, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Dear Anna,

Thank you for purchasing the floor pressure mat kits, and for the positive review. It is very much appreciated.

Best wishes,

Lizzie

Rated 5 out of 5 stars

PRODUCT

THE PRODUCT WAS EXACTLY AS WE EXPECTED. THE OFFER TO LOAD INFORMATION BEFORE DELIVERY WAS GREAT . DELIVERY WITHIN 2 DAYS.

July 1, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Dear Maria,

Thank you for the positive review about the wireless door sensors / pager. If you ever need us to re-programme the door sensors with different messages, do let us know.

Kind regards,

Lizzie

Rated 5 out of 5 stars

Good product

Good product. Great team very helpful

June 30, 2020
Unprompted review
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Reply from Frequency Precision

Dear Joe,

Thanks for the positive review . I am glad that we managed to work together to find a solution that worked for the client.

Best wishes,

James

Rated 5 out of 5 stars

Great service

Excellent service when a previously purchased item developed a fault within guarantee. Item replaced courteously and without question, thank you.

June 26, 2020
Unprompted review
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Reply from Frequency Precision

Dear DC,

Thanks for the positive review .

Best wishes,

James

Rated 5 out of 5 stars

Bought a pager for Mother in law

Bought a pager for Mother in law. Works really well. Made a call to Frequency precision and they were very helpful.

June 26, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Hi Paul,

Thanks for the positive review.

Best wishes,

James

Rated 5 out of 5 stars

5* service, Highly recommend.

Great Service from Frequency Precision, very helpful staff, placed our order and everything arrived next working day. We have also received excellent follow up service with our equipment. We will be using them again in the future.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

Extremely good product knowledge and help from James. He spent a lot of time talking me through the options and product specifications. He also sent me pictures of the products and links to find them easily on the website.

Product received next day and I’m very impressed with it. Should meet my requirements!

June 10, 2020
Unprompted review
Rated 1 out of 5 stars

It was sadly not for for purpose.....

It was sadly not for for purpose and we have had to return. The ‘watch ‘ piece was too big and the range not 200m.

June 9, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Hi there,
Thank you for taking the time to review the wireless call button and bleeper pager. We were very sorry to hear that you found it to be not fit for purpose. We haven't received it - so if the item has been posted back to us, please let us know by calling 01837 810 590 and we would of course refund you.

The wireless call button is supplied with both a leather wrist strap and a neck lanyard , so has both options. It is powered by a coin cell battery (which is about the diameter of a penny) and so the casing is big enough to fit the battery and the transmitter - it is generally one of the smallest buttons on the market, but I appreciate that it sticks out more than a watch. Sorry if that wasn't clear from the pictures on our website.

The range will vary depending on various factors including the thickness / number of walls, but should comfortably reach all of the rooms in the house. Again, sorry if that wasn't clear from the description on the product page. It sounds like your call button may have been faulty, so we would send out a replacement within 24 hours. We also have a mains powered range extender/signal booster, which may by useful if a larger area of coverage is required, or if the house has non-brick walls.

Best wishes,

James

Rated 5 out of 5 stars

Excellent and quick service x

May 20, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Hi Julia,
Thank you for the positive review - we have been lucky that DPD Local has kept up to date with their next day delivery service within the UK, even during these challenging times.
Kind regards,
James

Rated 5 out of 5 stars

Most helpful and knowledgeable…

Most helpful and knowledgeable regarding pressure alarm mat. Order taken and very quick next day delivery. Would use this firm anyday they come highly recommended

May 20, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Dear Veronica,
Thank you for your positive review, which I have shared with the rest of the team. Please don't hesitate to contact us if you need any help with the product in the future.
Best wishes,
James

Rated 5 out of 5 stars

Excellent company selling very useful dementia support products

This is an excellent company who have supplied me with a door sensor to help me care for my father with Alzheimers. The sensor sends a message to my phone every time his door opens and I can check who is at the door through a separate camera system. This has proven to be very useful and the company's after sales service is excellent. There need to be more companies like this developing technology to help people with dementia and other vulnerable people.

May 15, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Dear Richard,
Thank you for the positive review of our base station. We are in the process of enhancing the product so that it can be plugged straight into the router - this will make the setup process much easier.
I am glad to hear that it has proved to be a useful product.
Kind regards,
James

Rated 5 out of 5 stars

Frequency Precision Bleeper Pager

Frequency Precision Bleeper Pager
My wife had Motor Neurone Disease and was eventually unable to speak. I rang Frequency Precision to enquire about a Pager on 5th February and I was immediately impressed by how my enquiry was handled, directed to a person who gave clear and precise information on which alarm system best suited my needs, how to order and even how to get VAT exemption. Sadly my wife passed away some days ago and I have been collecting together all the medical aids that were supposed to ease her last days. The single most useful of which was the Bleeper Pager; it provided my wife with the 24/7 confidence that wherever I was in the house, the workshop or the garden (front or back) I would respond in seconds and likewise it gave me the peace of mind that she was comfortable. This was in stark contrast to £500 air cushions that acted like ejector seat, since the inflatable petals lent forward so the user slid off. Commodes, designed by morons, that only put a hole in the seat as an afterthought, the lethal Stair Lift that broke down like clock every 12 weeks, the computer voice programme that had 'speakers' with poor diction and the Hospital bed with dynamic mattress that acted as a bone crusher. The FP Pager will now be kept in service as an alternative door bell, as I intend to make a weather shield to improve its IP rating.
Seriously your pager was worth its weight in gold. Thank You.
Stephen Horsfall
10 Field Close
NN67AB

April 30, 2020
Unprompted review
Frequency Precision logo

Reply from Frequency Precision

Dear Mr Horsfall,
Thank you very much for your review which we have all read. I am extremely sorry to hear about your loss and we are all glad that the pager was able to make a difference.
Best wishes,

James (and the rest of the FP team)

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