The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason al... See more
Company replied
After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press... See more
Company replied
We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night. James was very helpful explain... See more
Company replied
Company details
Written by the company
Safe, Reliable, Technology to Assist Carers. Effective Pressure Mat telecare for hospitals, nursing homes and home carers.
Contact info
Frequency Precision 1st Floor, South Devon House, Station Road, , TQ12 2BP, Newton Abbot, United Kingdom
- +441837810590
- contact@frequencyprecision.com
- frequencyprecision.com
4.5
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The one button emergency phone is a great product
The one button emergency phone is a great product.
Customer services were very helpful and it seems a very customer focused company.
March 22, 2021
Reply from Frequency Precision
Many thanks for the review.
Best wishes,
Chris Dwyer
Reply from Frequency Precision
Hi Gail,
Thanks for the review and I'm glad that your items arrived promptly.
Best wishes,
James
fast order and delivery
I was well satisfied with the quick service and delivery of my monitor. This equipment was the best I could find to fill a gap in the personal call and alert market for domestic stand alone use.
March 12, 2021
Reply from Frequency Precision
Many thanks for positive review. The call button and bleeper pager set have traditionally been a popular item and I am glad that it filled the gap for stand alone domestic use.
Best wishes,
James
Reply from Frequency Precision
Thank you for the positive review.
Best wishes,
James
Arrived on time
Arrived on time, easy to set up and works perfectly throughout the building despite the distance and number of doors
February 28, 2021
Reply from Frequency Precision
Hi Jeff,
Many thanks for taking the time to write a review.
Glad to hear the the wireless pressure mat and pager are working.
Best wishes,
James
Reply from Frequency Precision
Hi Paul,
Many thanks for the positive review.
Best wishes,
James
Excellent service and the gadget is…
Excellent service and the gadget is just right for my mother.
Communication excellent and a big thank for setting up ready to use
February 25, 2021
Reply from Frequency Precision
Dear Mrs O'Mahoney,
I'm glad that you found the one button emergency phone/GPS tracker useful. We have found that setting it up for people makes a big difference. I will share your positive review with the rest of the team.
Best wishes,
James
Really delighted with the emergency…
Really delighted with the emergency pendant - it even has a camera which I did not pick up from the specification before purchase. A very clever device which will give me peace of mind if my wife is on her own for a short time.
February 19, 2021
Reply from Frequency Precision
Hi Paul,
I'm glad that you found the GPS tracker/phone device lived up to expectations. The camera takes a picture when the SOS button is pressed - the idea is that you might recognise the location - although sometimes it is pointing at the sky or a wall!
Best wishes,
James
Excellent helpful service
I found Frequency Precision very helpful with my purchase being delivered as expected. I was kept informed at all times.
February 18, 2021
Reply from Frequency Precision
Hi Katie,
Many thanks for your positive review.
Best wishes,
James
This is excellent and has given us peace of mind!
One Button Emergency Phone with GPS Tracker. I looked at so many of these and considered all the options with contracts etc. I was not sure when I purchased it, but it is great. Does exactly what it says and is so easy to use. I had some problems downloading the app, but the support where really helpful and resolved the problem with one email. I love the fact that I can hold a two way conversation with my father at any time and he only has to push the button once. Great product
February 14, 2021
Reply from Frequency Precision
Hi Andy,
Thanks for your positive feedback.
Best wishes,
James
Reply from Frequency Precision
Hi there,
Many thank for your review. We have expanded our product range in recent months to keep up with the latest developments in technology and am glad to hear that you were pleased with the selection.
Best wishes,
James
Quick response and I received the item…
Quick response and I received the item as predicted
February 12, 2021
Reply from Frequency Precision
Hi there,
Many thanks for taking the time to write a review.
Best wishes,
Lizzie
Reply from Frequency Precision
Hi Rosie,
Thank you for the positive review - I'm glad that the floor pressure mats arrived promptly.
Best wishes,
James
Amazing customer service and follow-up…
Amazing customer service and follow-up assistance. A good device, just what we were after. Thank you :)
February 9, 2021
Reply from Frequency Precision
Hi Sarah,
Thank you so much for your positive review about the GPS tracker.
Please do get in touch if you have any questions.
Best wishes,
James
Can't fault them!
Asked quite a few questions before purchase, all answered promptly and to my satisfaction.This Product is not the cheapest on the market, but looks very good quality and although it has not been used in anger, I have tried several times to exit the bed without setting the alarm off without success! It also arrived very quickly!
So all in all a very good service!
February 8, 2021
Reply from Frequency Precision
Hi Simon,
Thank you for the positive review - I know that you did some research before placing your order and we are glad that we were able to answer your questions.
Kind regards,
James
Very efficient and helpful
January 28, 2021
Reply from Frequency Precision
Hi Anita,
Many thanks for your positive review.
Best wishes,
James
Reply from Frequency Precision
Hi Alan,
Thank you for your comments - I'm glad that the call button and bleeper sets are working well.
Best wishes,
James
Great product
Great little product, hoping it'll give us some reassurance.... Also hoping we won't have to use it!
January 20, 2021
Reply from Frequency Precision
Hello,
Thank you for the positive review.
Best wishes,
James
Delivered to wrong address.
January 20, 2021
Reply from Frequency Precision
Hi Alexia,
Thank you for writing the review. I appreciate the frustration that we have caused - which was down to a human error. I am sorry that we delivered the item to the wrong address but was glad to hear that you have now received it. We will ensure that we double check this in future.
Best wishes,
James
Great service very helpful ☺️
January 18, 2021
Reply from Frequency Precision
Hi Emma,
Thank you for the positive review.
Best wishes,
Chris Dwyer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.