fresh-store.eu Reviews 

The only store that had the perfume I was looking for and I was able to order it to Finland. Ordering was easy, order processing was fast. Updates on the order came frequently. I was satisfied and I will definitely order from here again. I recommend it!

Great service and Communication. Fast shipping and rare buying options. Strongly recommended.

Very nice quality teas, quick delivery, many thanks!

Very happy with my purchase.
I’m in the Uk and I couldn’t find a particular lip liner anywhere until I found this company.
Packaged nicely with two complimentary chocolates.
Very happy

I recently ordered some aftershaves from your online store, and I couldn’t be more satisfied with the experience. The product arrived exactly as described, well-packaged, and in perfect condition. The aftershave itself is great quality, authentic scent, and exactly what I was looking for.

What truly sets you apart is your willingness to ship alcohol-based aftershaves to Serbia. After searching across Europe's online stores, your store was the only one I could find that offers this option. That level of service and flexibility means a lot, especially for customers like me who have very limited access to such products.

Also, a big thank you for the candies included in the package—that was such a thoughtful and personal touch! 😀

Overall, I’m impressed with your service, reliability, and customer care. I will definitely be ordering again and recommending your store to others.

Great product. Arrived in a timely fashion and they were great about communicating status with me. No issues.

I bought a parfume for my dayghter. Everything (communication and delivery) was great, except the purchase web process (in cart there was no possibilty to change number of items and the purchase process itself several times ended by error).

Reliable store, genuine items and relatively fast shipping. I habe ordered a few times now and every time my experience was positive. I would gladly order again.

Fast shipping and found what i wanted easily

Perfect! I Will buy again.

Regular updates on the status of my order.
Fast delivery, Friendly contact. The goods are in perfect condition and the price is fair. See you next time

I bought products from Fresh store since 2024. I am very satisfied with delivery time, quality of the producta, correspondence. I recommend Fresh store to other customers.

Thank you very much for the quick and perfect delivery.

Fast delivery

Good value for money, very satisfied.​

I once ordered a product that later turned out to be out of stock for quite a while. Thanks to a proactive email, I was informed as soon as it became available again and was able to reorder it immediately. Excellent service.

The communication about shipping and the delivery process is also outstanding. You are kept well informed and never face any unpleasant surprises.

Very good customer service!!

I made an order the 27/02/26, from that day I got only a confirmation mail of my order and from that day the order is "processing". When I wrote to the customer service an email, 2 weeks ago, nobody replied.
Today I have sent another mail (let's see if someone will ever reply).
So today 18/03/26 I don't know where is my order and the status of it. I don't even know if I will ever receive it and I also don't have my money. I strongly advise to don't buy from this website if this are the conditions. Order number: IBNTLWXEU

I ordered a Jan Marini product for 77 euros, which is not an inexpensive purchase. Unfortunately, the condition in which the product arrived was very concerning.

The item arrived without the original cardboard packaging and the bottle was wrapped with transparent tape. In addition, both the bottle and the inside of the shipping package were wet and sticky.

I have been using Jan Marini products for a long time and they have always arrived in original branded boxes, so receiving the product without packaging was very unusual.

Because this was my first time purchasing this particular acid product, I initially considered that the packaging might be different. However, the bottle and the package were clearly covered with a sticky liquid, which strongly suggested that the product had leaked during shipping. Since the bottle is opaque, it is impossible to determine how much product is actually inside. The overall condition unfortunately made the product look as if it had already been opened or used.

I contacted the store immediately and sent photos and a video documenting the condition of the item. Unfortunately, the communication was extremely slow — it took one to two weeks to receive a response.

The store suggested that the moisture could have been condensation due to cold weather, but this was clearly not water condensation. The liquid was sticky and appeared to be the product itself.

The store stated that the product was new and offered a refund only if I returned the item. However, I live in Lithuania, and international return shipping would cost approximately 10–15 euros. I asked who would cover these costs, since the issue was clearly not caused by me.

After this message, the store stopped responding completely.

Now two months have passed since the purchase, and I no longer expect a reply. I have simply stopped waiting.

Due to the questionable packaging, the condition of the product, and the very slow and incomplete customer service, I unfortunately cannot recommend this store. There are many retailers selling Jan Marini products, and based on this experience I would prefer to purchase elsewhere in the future.

Fortunately, I ordered only one item, but I will not be ordering from this store again.

I ordered a hair product that was shipped quickly and delivered in perfect condition. Definitely recommend the shop for transatlantic shipping. Consistently positive communication from the shop's personnel.