FRF Vauxhall Reviews 

My experience with FRF Motors has been extremely disappointing, particularly in the way my contract hire agreement has been handled.

I placed an order for a Vauxhall Frontera around four months ago through Leasing.com, with FRF Motors dealing with me directly thereafter. Throughout the process, I was never sent the dealership’s terms and conditions, nor was I made aware in writing that I would be required to collect the vehicle from Bridgend in Wales. No delivery charge was clearly explained to me when I placed the order.

It was only after the vehicle had arrived that I was told delivery to my home in Suffolk would cost £350 plus VAT (£420). This was a significant and unexpected additional cost, which I had not budgeted for.

When I challenged this, I was initially told that a delivery quotation would have been discussed at the point of application. However, when I explained that this had not happened, the response was that the manager had reviewed two phone calls and that I had been told FRF was based in Bridgend. Being told the dealership’s location is not the same as being clearly informed that I must collect the vehicle myself or pay an additional £420 for delivery. Despite asking specifically where this had been explained, that question was not properly answered.

I was also sent the terms and conditions only after raising the complaint. Providing them at that stage does not resolve my concern that they were never supplied to me when I placed the order.

FRF eventually offered to contribute 50% towards the delivery cost, leaving me to pay £210. I have decided to pay this because I still want the vehicle and, after waiting four months, the original deal is no longer realistically available elsewhere at a comparable price. However, my decision to proceed should not be mistaken for satisfaction with how this has been handled.

The lack of clear communication, the late disclosure of a substantial additional cost and the failure to answer my specific questions have left me feeling that I have been put in a position where I have little practical choice but to pay.

I appreciate that collection from dealership premises may be standard practice for FRF, but expectations and additional costs need to be made clear before a customer commits to an agreement, not when the vehicle has arrived.

Overall, this has taken what should have been an exciting new-car purchase and turned it into a thoroughly frustrating experience. I would strongly advise anyone considering ordering from FRF Motors to obtain written confirmation of the collection arrangements, delivery costs and applicable terms and conditions before proceeding.

2 to 3 months for diagnostics!! Unbelievable

My Peugeot E2008 refused to charge at home. I called Peugeot Assistance who came out and did a diagnostic test on the driveway, which took about 3 minutes and confirmed the car had 5 errors all relating to the onboard charger.

They recovered my car to the local Peugeot dealer in Bridgend (FRF). As it was Sunday no one was there to accept the car, so the RAC parked it outside their main gates.

First thing Monday morning I had a lift to the dealership to speak to the service department.

I explained what had happened and handed them the RAC report showing the 5 faults. They didn't even read the report, they just said there's a 2 to 3 months wait for diagnostics! 22 other cars are in front of me.

So it's going to take up to 3 months to do a 5 minute job!! I didn't expect them to drop everything and do my car first but I found it totally unbelievable that to plug the car into their diagnostic laptop will take nearly 3 months!

I refused to leave my car with them and rang the dealership where I purchased my car from in Abergavenny. They agreed that they would accept my car and they would do their best to diagnose it within a few weeks or sooner if they can bump it up the list.

I've now had to arrange transport for my car some 50 miles away.

Avoid this dealership at all costs. They don't care about customers. They told me that they prioritise the local police force contract above normal customers.

I can't believe that they expect a customer to be without their car for up to 3 months just to diagnose the fault and then to be told that the parts could be another 3 weeks and then wait for fitting! We are now talking 4 to 5 months without my car!

Unacceptable!

I booked a service to change the airbag due a recall campaign. They were quick, polite and professional and fixed the issue. Top service.

Please do not purchase a vehicle through this dealership. I complained about a fault with my vehicle 3 months ago and have been ‘gaslighted’ by the branch manager claiming they never received my complaint, despite me having evidence of my complaint being sent on 3 different occasions. I also used the central ‘complaints@‘ email address and have never received a response. There is zero customer care and I’ve genuinely had an awful experience. I am out of pocket and still without a roadworthy vehicle! I have had to escalate the issue to the Financial Ombudsman and am awaiting an outcome. I really wish I’d done my homework on this company beforehand.

Don't buy or lease a car from these people you will spend more on recovery, taxis etc than you would on busses.

I went in and spoke about a fault that has returned for the 3rd time in 14 months. No real help unless I don't want a car for 2 weeks. So 1st of Dec it was.

Reviewing from the side of the road, yet again the car is a brick a day after I went in for help. And as a disabled women I will be sitting in a freezing car for 4 to 7 hours though the night.

Ben is the best thing to ever happen to service!!! Night and day customer service

Rude staff, happy to lie on a regular basis, Manager hides and hasn’t a backbone.
Unprofessional, incompetent and zero integrity.
Do not allow your vehicle anywhere near this place. They even allowed my vehicle to be taken with all my personal belongings in including my neuro divergent sons belongings but then lie to the insurance company saying I hadn’t called for them.
If you insurance company ever says take your vehicle here refuse!
In 30 years of business I’ve never had such an awful experience.

This covers their Peugeot service centre. Dismissive about an adblue problem acknowledged by Peugeot. Advised me could not book car in until December. I write in August! Looking for an electric next.Not Here!

Already gave 5 stars would be 10 to this wonderful.dealership. Acquired the new Vauxhall Frontera from here. Ben was the right man to see. He made myself and my dog Vinnie so welcome. Stepped me with ease and such attentiveness thru the steps. Got me the SUV two months early but this review is about the aftercare. I can call Ben with any question and of course he'd already switched off the annoying lane beeps and looked up why my phone wouldn't charge!! Too old needed updating. He's never too busy and I hope he gets all the credit he deserves.Vinnie loves his front harnessed intelliseat and Aircon he doesn't want to get out ever.

Review of Car Warehouse Swansea

Fantastic service all the way from reserving the car to it being delivered - excellent communication
The whole process could not have been slicker
Would highly recommend

what a horrible place to do business, nothing compared to their sales garage on valley way. 2 receptionists when i arrived one just left for over 30minutes without a bye or leave. The other receptionist told me to sit in waiting area and promptly saw to two clients who came in after me, making me sit for over 30minutes. Absolutely appalling and not one happy smile that a customer likes to see. Stay well clear unless you want a distressing experience.

Had an intermittent fault with Vauxhall Mokka automatic losing all power when hot and would just lose all drive daily and was very dangerous to drive
FRF Swansea said the could not look at it for over 3 weeks so it sat on our driveway for that time asked for a loan car while it was in but was told as it was just a check that it would not warrant one
The car then went into them and they said there was nothing wrong but we refused to take in back as it was could not be driven safely
One of their technicians said he would take it home that night to experience the fault which he did but he didn’t know what it was.
So after 3 more weeks calling them every day and many excuses to myself and the warranty company they had still not touched the car to find out problem
I contacted their group regional service manager who again was saying that they were very busy to look at it
Eventually another technician took it home and again experienced the fault.more weeks went by and daily excuses and the actually looked at the problem and found the fault and rectified it after 5 weeks with then so we did not have the use of the car after calling FRF for nearly 9 weeks
When contacting them finally they still made excuses including that they were delayed due to the warranty company giving permission to carry out work which was a lie as myself and the warranty company rang them every day for the 5 weeks and gave permission instantly.
So basically don’t buy a Vauxhall and definitely don’t take it to FRF Swansea if it needs repairs as you can say goodbye to your car for a long time and will be constantly lied to when you call them
FRF used to have an excellent reputation but they are now probably the worst garage in Swansea to deal with (terrible)

I was dealt with in a kind and professional way and answered all the questions I asked them

The salesman that dealt with me was absolutely professional and polite. He handled everything and ensured it all went through smoothly. No hiccups at all I didn’t have to worry about a thing. I wish all sales people were as competent as him because I’ve had some beauts in the past. I would be very happy to return if they all took a leaf out of his book.

I found the Swansea FRF dealership very good with my purchase with my new cars, they been very helpful and did a lot for me.

A most dishonest dealer with appalling service. They have refused to fix my elderly parents brand new electric car that has broken down after 6 weeks. They have bullied them, intimidated and gas lighted them. Please avoid this awful business.

Avoid, very rarely do they answer the phone when they do you just get fobbed off with excuses.
If you insurance company tell you this is the company that is going to deal with your insurance claim REFUSE

Useless got a new van there been there for weeks and hasn’t been looked at. Waste of time and money

Bought a 5 year old Corsa on 16th July , car body work was nice, but for some reason no caps on tyre valves. But the worst thing was it had a major fault (Slave cylinder), the cruise control would constantly turn off and the car was difficult to get into gear, I only found this fault on my way to Gatwick (for a 2 week holiday). I managed to get the car to the airport and emailed the salesperson that I wanted to return the car on my return for a full refund under the Consumer Rights Act 2015. I had no response (prior to the sale he was all over comms, and would respond in less than 2mins - strange that !!) I arrived at my destination and emailed again , I waited till Monday and had no response. I then added a formal complaint on their website. A few days later I got a response acknowledging my compliant and I could return the car (no apology at all for selling a faulty car), however they wanted to charge me a 40p mileage charge. I responded to them with an email informing them about the 2015 consumer rights act that it was illegal to charge mileage as the car in my ownership less that 30 days (was only 3 days). And if they tried to charge me mileage I would inform trading standards and motor ombudsman. I then had a very apologetic email confirming they would waive the mileage charge and i would get a full refund. I took the car and the V5 logbook back and did get a full refund, but have found out that they have not informed the DVLA of change of ownership. Do not buy from this business

Appalling customer service, they had my sons car for almost a week with no updates from reception, even after asking for regular updates we had to chase every time, asked for courtesy car three times, none available eventually told due to my sons age they couldn`t provide one anyway! This was after being sold a car 2 weeks previously by The Car Warehouse with an engine management light fault. At least I had an apology from their service manager.